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5 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Process of conversation |
Opening, feedforward, business, feedback, closing |
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Effective conversation |
It's dialogic |
Each person is: Sender Reciever Speaker Listener |
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Effective conversation Involves Power |
Use powerfulness in messages strategically Power is communicated verbally and nonverbally |
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Characteristics of Powerless Speech |
Hesitations Too Many intensifiers |
Tag QuestionsDisqualifiersTag QuestionsSelf critical statementsSlang and vulgar language Self critical statementsSlang and vulgar language |
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Effective Emotional Conversation |
Confront obstacles to Communication emotions Describe your feelings Anchor emotions to the present Own your feelings Handle your anger |
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