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25 Cards in this Set
- Front
- Back
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Active Communication
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A participatory form of communication that promotes change
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Active Listening
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The process of hearing what others are saying with a sense of seriousness and discrimination
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Assertive Communication
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A form of communication that enables a person to act in his or her own best interest without denying or infringing on the right of others
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Aggressive Communication
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A manner of communicating that limits the focus on or understanding of the opinions, values, or beliefs of others.
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Blocking
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Obstructing communication through noncommittal answers, generalization, or other techniques that hamper continued interaction
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Communication
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A process of relaying information between or among people by the use of words, letters, symbols or body language
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Conflict
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An experience in which there is simultaneous arousal of two or more incompatible motives
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Decode
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A process whereby the receiver takes the message and interprets its meaning
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Empathy
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An attempt to experience another persons point of view without losing ones own identity
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Encode
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A process of translating an idea already conceived into a message suitable for transmission
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Equality
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An attitude that relays acceptance and approval of another person
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Feedback
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Response from the receiver, which can be verbal or nonverbal
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Filtration
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Unconscious exclusion of extraneous stimuli
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Information
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Data that are meaningful and alter the receiver's understanding
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Interpretation
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Receiver's understanding of the meaning of the communication
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Negative communication techniques
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Behaviors that block or impair effective communication
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Nonassertive communication
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Communicating in a timid and reserved manner resulting in limited concern for ones own rights regardless of the situation
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Nonverbal communication
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Unspoken cues (intentional or unintentional) from the communicant, such as body positioning, facial expression or lack of attention
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Openness
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An attitude of willingness to self disclose, react honestly to the messages of others, and own ones feelings and thoughts
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Passive communication
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A form of communication in which the individual fails to say what is meant
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Perception
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The manner in which one sees reality
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Positive communication techniques
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Behaviors that enhance effective communication
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Receiver
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The destination for or receptor of a message
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Sender
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Anyone who wishes to convey idea or concept to others, to seek information, or to express a thought or emotion
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Supportiveness
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The concern that is fostered by being descriptive rather than evaluative and provisional rather than certain
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