Edpy442_Ch5

Front 1

reluctant client

Back 1

-client referred by 3rd party and unmotivated to seek help
-may seek counseling but not do not want to go through the pain that change demands

Front 2

building a relationship

Back 2

begin to identify goals that the client wishes to achieve

Front 3

uneffective goals:

Back 3

1. unfocused- too broad , not prioritized
2. unrealistic goals-have merit but are not easily obtained
3.uncoordinated goals-may be incompatible with one another or with the personality of the client

Front 4

part of structure:
practical guidlines

Back 4

1. time limits
2. actions limits
3. role limits
4. procedural limits

Front 5

structure

Back 5

joint understanding between counselor and client regarding
1.characteristics
2.conditions
3.procedures
4.parameters...of counseling

Front 6

effective goals:

Back 6

1. goals mutually agreed on by client & counselot
2. goals are specific
3. goals are relevent to self defeating behavior
4. goals are quantifiable & measurable
5. goals are behavioral and observable
6. goals are understandable and can be restated clearly

Front 7

client qualities:
counselor must condsider

Back 7

1. body gestures
2. eye contact
3. facial expresion
4. vocal quality

Front 8

to win battle for initiative

Back 8

-anticipate anger, frustration, defensiveness
-show acceptance, patience, understanding, nonjudgmental
-pesuasion (foot in door & door in the face)
-confrontation

Front 9

4 categories of resistence

Back 9

1. amount of verbalization
2. style of communication
3. attitude toward counselor
4. couseling sessions

Front 10

counselor client contract

Back 10

-provide info about counseling process and themselves
-purposes, expectations, methods, responsibilities, ethics

Front 11

foot in door

Back 11

counselor asks client to follow minor request, then larger request

Front 12

physical setting

Back 12

-absolutly no interruption during session
-all calls held

Front 13

client qualities:

Back 13

most successful: YAVIS (young, attractive, verbal, intelligent, successful)
less successful: HOUNDs (homely, odd, unintelligent, nonverbal, disadvantaged) & DUDs (dumb, unintelligent, disadvantaged)

Front 14

physical setting

Back 14

-soft lighting
-quiet colors
-absence of clutter
-harmonious
-comfortable furniture
-diverse cultural artifacts

Front 15

door in the face

Back 15

client asked to do what seems to be impossible, then a more reasonable task

Front 16

counselor qualities

Back 16

1. self awareness
2. honesty
3. congruence
4. ability to communicate
5. knowledge
6. percieved expertness
7. attractiveness

Front 17

Building a relationship

Back 17

engaging clients to explore issues that directly affect them.

Front 18

Initiative

Back 18

motivation to change

Front 19

problems building a solid client counselor relationship:

Back 19

-move too fast or slow, fear of intensity, client rambling, excessive time and energy spent probing the past

Front 20

two types of first interview

Back 20

1. initiated by client
2. initiated by counselor

Front 21

counselors presentations about themselves and their functionings should be
MULITMODAL:

Back 21

-visual
-auditory
-written
-spoken
-desciptive

Front 22

initiated by client

Back 22

counselor is unsire of purpose

Front 23

two battles

Back 23

Client must win battle 1, patient must win battle 2
1. battle for structure (issue of admin control: scheduling, fees, participation
2. battle for initiative (motivation for change and client responsibility)

Front 24

initial counseling interview can fulfill two funtions

Back 24

-collect needed info about client
-signal the beginning of a relationship

Front 25

initiated by counselor

Back 25

counselor should immediatly his reason for wanting to see the client

Front 26

empathy may be fostered by attentiveness:

Back 26

amount of verbal & non verbal behavior shown to the client

Front 27

begin relationship

Back 27

focus on client's attitudes and emotions
uses:
1. restatement-mirro response
2. refletion of feeling-similar to restatement but uses verbal & non verbal expression
3. summary of feelings-paraphrasing an number of feelings
4. acknowledgement of non verbal behavior-ex.I notice your arms are folded across your chest

Front 28

As a counselor AVOID:

Back 28

1. advice giving
2. lecturing/preaching-sets up a power struggle
3. excessive questioning-need stmt's, observations, encouragers and questions
4. storytelling- focuses attention to counselor, not client

Front 29

collect info

Back 29

counselor focused: counselor wants client to talk about certain subjects
uses:
1. probe-question, starts with who, what,where, how (needs more than 1 or 2 word response)
2. accent-highlighting the last few words of a sentence
3. closed question-requires specific and limited response (is, do, are)
4. open question-allows client room to respond (what, how, could)
5. request for clarification-responce counselor uses to ensure he understands

Front 30

5 non verbal skills involved in attentiveness: SOLAR

Back 30

1. square
2. open posture
3. lean toward client
4. eye contact
5. relax

Front 31

factors influencing progress and direction of counselling

Back 31

1. physical setting
2. client's background
3. counselor's skill
4. quality of relationship established

Front 32

Rapport

Back 32

making the client feel comfortable by showing genuine interest and acceptance of the client

Front 33

empathy

Back 33

counselor's ability to enter the client's world
involves: perception & communication