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22 Cards in this Set

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Controlling
managers evaluate whether the organization's strategy and structure are working as intended, how to be improved, how to be changed if not working.
How to determine how efficiently they are using resources
managers must be able to accurately measure how many units of inputs (raw materials, human resources, etc) are being used to produce a unit of output
Successful Innovation
takes place when managers create an organizational setting in which employees feel empowered to be creative, and where authority is decentralized to employees
Control Systems
formal target-setting, monitoring, evaluation, and feedback systems that provide mgr's with info about how well the org's strategy and structure are working
Feedforward Control
control that allows mgrs to anticipate problems before they arise
Concurrent Control
Control that gives managers immediate feedback on how efficiently inputs are being transformed into outputs so that mgrs can correct probs as arise
Feedback Control
Control that gives managers information about customers' reactions to goods and services so that corrective action can be taken if necessary
Control Process Step 1
Establish the standards of performance, goals, or targets against which performance is to be evaluated (operating costs)
Control Process Step 2
Measure actual Performance
1. the actual outputs
2. the behaviors themselves
Control Process Step 3
Compare actual performance against chosen standards of performance
Control Process Step 4
Evaluate the result and initiate corrective action if the standard is not being achieved
output control mechanisms of control
financial measures of performance, organizational goals, operating budgets
behavior control mechanisms of control
direct supervision, management by objectives, rules and standard operating procedures
organizational culture/clan control mechanisms of control
values, norms, socialization
Operating budget
a budget that states how managers intend to use organizational resources to achieve organizational goals.
Three components that are the essence of effective output control
objective financial measures, challenging goals and performance standards, and appropriate operating budgets
3 mechanisms of behavior control
direct supervision, management by objectives, and rules and standard operating procedures
Management by objectives
a goal setting process in which a mgr and her subordinates negotiate goals and objectives for subs to achieve and then evaluate the extent to which being achieved
Bureaucratic Control
control of behavior by means of a comprehensive system of rules and standard operating procedures
problems of bureaucratic control
1. too many rules
2. people stop thinking for themselves
organizational control
the set of values, norms, standards for behavior, and shared expectations that influence the ways in which indiv and groups interact and achieve goals
Clan Control
the control exerted on individuals and groups in an organization by shared values, norms, standards for behavior, and expectations