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5 Cards in this Set
- Front
- Back
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What are the two highly visible awards available to Coast Guard Commands?
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CQA - Quality Award
CPC - Performance Challenge |
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T. What is the primary purpose of the two COMDT CG Command award programs?
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Educate
Encourage Publicize ~Recognize |
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Malcolm Baldridge Criteria focuses on _______________ ?
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Requirements all organizations need to address to systematically achieve high-level results. Focuses on key business process and and results which are used to improve organizational performance.
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What are the management aspects addressed by the Malcolm Baldridge criteria?
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Customer and mission-related performance
Productivity and efficiency in the use of all resources Speed and flexibility Service and product quality Cost effectiveness Overall program and financial performance |
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T. What are the 7 CQA criteria catergories?
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Leadership
Strategic Planning Customer Focus ~Information and Analysis Human Resource Focus ~Process Management Business Results |
