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41 Cards in this Set
- Front
- Back
Communication
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One person (or more) sends and receives messages that are distorted by noise, occur within a context have some effect, and provide some opportunity for feedback.
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Elements of Human communication
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effect source-receiver messages noise channels
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Physical context
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tangible or concrete environment of communication *communicate differently in noisy crowd than quiet woods
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Social psychological context
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status relationships, rules and roles, friendliness, formality, seriousness *boyfriend vs friend vs parent
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temporal context
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time of day and time history *difficult to communicate during winter depression
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cultural context
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beliefs, values, and ways of behaving shared by a group *spain-touching behavior
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source
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person who encodes a message
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receiver
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person who decodes a message
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encoding
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putting message into form that can be understood by others
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decoding
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translating message from code
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channel
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medium through which messages are transmitted
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feedback
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messages sent back to speaker reacting to what is said
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turn requesting, turn yeilding, turn maintaining
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when you want to speak, raise hand, cough--look and acknowledge--not looking @ inturruptor
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channel
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medium through which messages are transmitted
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feedback
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messages sent back to speaker reacting to what is said
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leakage
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communicating without meaning to
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dimentions of feedback
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positive, negative- person focused, message focused - immediate, delayed- low monitoring, high monitoring - supportive, critical
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feedforward
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information you provide before sending your primary messages; reveals something about messages to come
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functions of feedforward
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opening channels of communication; previewing future messages; altercasting; disclaiming
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altercasting
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asking reciever to approach your message in a particular role (as a single mother...)
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types of noise
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physical, physiiological, psychological, semantic
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physical noise
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inference that is external to both speaker and listener (screeching cars, humming computer)
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physiological noise
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physical barriers withinthe speaker or listener (visual impairments, hearing loss)
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psychologicl noise
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cognitive or mental interference (biases, prejudices, close-mindedness)
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semantic nosie
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speaker and listener assigning different meanings(speaking different languages, use of jargon)
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transactional view of communication
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we are always both sources and receivers. ongoing and continuous. does not stop. not an event. you can leave a subject and come back to it another day
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communication is a "package of signals"
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face to face-many channels at once; verbal and nonverbal support each other; sometimes contradictory messages are sent
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mixed messages
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place received ina "double bind"
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communication is a process of adjustment
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no two people use identical signals; identify other persons signals; principle of adjustment is especially important in intercultural situations
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communication accommodation
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we adjust or accommodateto speaking style of listeners in order to gain a variety of benefits
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content message
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refers to something external to speaker and listener
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relationship message
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refers to relationship between partis
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punctuation
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how to continuous process of communication is divided into causes and effects (parents nag, child goes to room)
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objective
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independent of anybodys point of view
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subjective
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only from a persons point of views
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symmetrical relationships
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two individuals mirror each other's behavior
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complementary relationships
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two individuals engage in different behaviors and behavior of one serves as stimulus for complementary behavior of the other
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inevitable
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takes place even though one of the individuals does not think he or she is communicating or does not want to communicate
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irreversible
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process can only go in one direction
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unrepeatable
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can never recapture exact same situation that defined a previous communication act
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repair
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something goes wrong in communication andyou seek to fix it
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