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24 Cards in this Set
- Front
- Back
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How many Commandant's competencies are there?
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21
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What are the three competencies' categories?
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Self
Working with others Performance |
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How many Self competencies are there for each category?
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Seven Self competencies.
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What are theSelf competencies?
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Accountability and responsibility. Aligning values. Followership. Health and well being. Personal Conduct. Self awareness and learning. Technical proficiency.
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What are the Working with others competencies?
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Influencing others. Respect for others and Diversity Management.Looking out for others. Effective communication. Group Dynamics. Leadership theory. Mentoring.
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What are the seven competencies in the Performance category?
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Vision Development and Implementation. Customer focus. Decision making and problem solving. Conflict management. Performance appraisal. Management and Process Improvement. Workforce Management Systems
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Promote collaboration to manage contention is...
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Conflict managament
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Be an active supporter and listener is....
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Effective communication
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Ensure internal and external customer's needs are met is...
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Customer Focus
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Recognize and manage stress is...
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Health and well being.
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Understand the Coast Guard's commitment to respect is...
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Respect for others and diversity management.
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Recognize and use the chain of command appropriately is....
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Accountability and responsibility.
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What is the CQA?
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Commandant's Quality Award
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What is the CPC?
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Commandant's Performance Challenge
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What are the primary purposes of these two programs?
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Educate.
Encourage. Publicize. Recognize. |
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The CQA uses what award program?
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The Malcolm Baldrige National Quality Award (MBNQA)
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The MBNQA is designed to...
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Foster cooperation and exchange of information between public and private sector organizations.
Ensure the best practices of high performing organizations are reflected in government. |
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MBNQA focuses on...
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requirements all organizations need to achieve high level results.
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Aspects addressed by MBNQA are...
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Customer and mission related performance.
Productivity and efficiency in theuse of all resources. Speed and flexibility. Cost effectiveness. Overall program and financial performance. |
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What are the seven CQA criteria?
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Leadership.
Startegic Planning. Customer Focus. Information and Analysis Human resources Focus. Process management. Business results. |
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Rescue Swimmer manual and Air Operations Manual belong to this unit..
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AirSta
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Boat Operations and Training Manual belongs to...
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MLB
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Cutter Training and Qualifications Manual belongs to...
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WPB
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Marine Safety Manual belongs to...
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MSD
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