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47 Cards in this Set
- Front
- Back
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Practice management
1 2 3 4 |
1. administrative responsibilities
2. professional growth opportunities 3. valued team member 4. enhances job satisfaction |
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Practice management defined:
1-8 |
-organization -admin -reduces stress
-direction of professional practice -facilitates high quality care -efficient use of time and personnel -personal satisfaction -financial profitability |
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Practice management mission statement:
-___ of purpose of the practice -supported by __ for practice -objectives include ___ |
-broad vision
-specific goals -measurable components |
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Practice management: Personnel Management:
1 2 3 4 |
-communication
-office policies/procedures -team building -conflict resolution guidelines |
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practice management: client management:
1 2 |
1. VIP of office
2. directs treatment (physical, psychological, spiritual, emotional, previous experiences, level of intelligence, socioethnocultural factors) |
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Practice management: client management:
policies for clients: 1-7 |
-provides consistency and guidance
-state philosophy/mission statement -expectations of the client -medical info. -signed acceptance on file -presented in writing during first visit -follow up correspondence |
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Practice management: client management:
Case presentations: 1-4 |
-explain findings/diagnoses/treatment options
-informative -non-threatening -visual aids- chartings, X-rays, photos, models, etc. |
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Practice management: Client management:
Client motivation: 1-4 |
-results from effective case presentation
-relevant info -build on existing knowledge, experience, attitude, etc. -positive reinforcement |
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practice management: client management: client non adherence
1-5 |
-noncompliance
-lack of client cooperation with recommendations -compromised care -> litigation -DOCUMENTATION -dismissal from practice |
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Practice management: records management:
Records management: 1 2 3 |
1. written memory
2. facilitate smooth office management 3. client records include- dental and perio charts, health history, exams, diagnosis, informed consent, prescriptions, X-rays, records kept indefinitely |
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Dental Practice Software: Various Programs:
1-7 |
-scheduling -accounting
-patient info. -spreadsheets -marketing tools -insurance claims -email programs |
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Dental practice software: Networking Software
1 2 3 |
1. connects all computers in office
2. allows input from all staff members 3. dont overload with computer tasks! |
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Dental practice software: educational software
1 2 3 |
1. client-centered
2. before or during appointment 3. CASEY |
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Dental Practice Software: Internet Use
1 2 3 |
1. advertising and practice promotion
2. communication with other providers 3. video-conferencing |
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Time management:
-essential to ___ -appointment book utilization: 1 2 3 |
-success of practice
1.unlimited future booking 2. restricted appointment booking 3. computer/telephone contact file |
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Progressive Dental Hygiene: Accelerate Dental Hygiene Practice:
-Dental hygienist has ___ -assistant used to ___ -increases productivity -> ____ -reduces ___ |
-own assistant
-maximum capacity by law -increases profitability -stress |
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Continued-Care systems:
1 2 3 4 |
1. recall systems
2. organize and maintain all patients 3. various systems (pre scheduling with appt. card, self-addressed postcard, phone call reminder, postcard to call in for appt) 4. reclamation |
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Economic considerations:
1 2 3 4 |
1. office overhead (salaries and benefits, rent and utilities, equipment purchase/maintenance, supplies, provides amt. needed per hr. to
operate) 2. office production 3. collection 4. insurance specialist |
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Economic considerations:
Insurance Information: -patients ___ to ___ -varies __ and __ -__ and ___ fee for service -coverage for ?? |
-responsibility to understand
-company-company, policy-policy -usual and customary -xrays, SRP, Fl, Ortho, Crown/bridges |
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Economic considerations:
office facility management: guidelines for 1 2 3 |
-special cleaning instructions
-contacts for repairs -cleaning/lubricating schedule |
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Economic considerations:
inventory control system: -complete list of ___ -__ or __ info. -__ of item - __ and __ of ordering -__ of order and __ product |
1. complete list of supplies/materials used
2. manufacturer or distributer info. 3. cost of item 4. quantity and frequency of ordering 5. dates of orders and received product |
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Economic considerations:
dental hygiene revenues -historically, ___ -__ for office -generates __ of office production -___ services and products -__ to capacity -__ and __ to periodontal policy |
-"loss leader"
-profit center -about 30% -up to date -schedules -create and adhere |
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Dental hygiene contributions:
-client __, __, __ -provide __ for dentist -__ of dentist -team __ and __ -office __ from __ and __ -__ with dentist |
-education, instruction, motivation
-provides release time -professional associate -player and leader -educator from literature and CE -annual meetings |
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multiple roles of dental hygienist:
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-clinician
-educator -researcher -manager -consumer advocate |
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Marketing dentistry and Dental Hygiene:
Marketing: -__ ,__ approach to public -___ of __ |
structures, organized
-inform public of services offered |
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Four P's of Marketing:
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product
price place promotion |
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Marketing Dentistry and Dental Hygiene:
Interdisciplinary Collaboration: -all __ for 1 client - - |
-Healthcare providers -medications-treatments |
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Marketing Dentistry and Dental Hygiene:
Client satisfaction 1-8 |
-offer spectrum of services -consistency
-offer referrals to specialists -respect for clients/staff -correct pronunciation of names -communication is key -adequate info/explanations -leads to staff satisfaction |
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Branch of philosophy
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ethics
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thinking about morality, moral problems and moral judgements
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ethics
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Code of Ethics:
1 2 |
organizational
multi-leveled |
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Code of ethics recognizes 3 relationships
1 2 3 |
1. professional and patient
2. professional and professional 3. professional and society |
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Legan obligations:
1 2. consequences - |
1. federal laws
2. consequences -fines and ore imprisonment, loss of license |
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Ethical obligations:
1. 2. consequences - - |
1. code of ethic by organization
2. consequences -frustration, loss of pt. and or respect -may not have legal consequences |
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Accountability:
-ability to ___ -evaluate __ and ___ -maintain ___ -facilitate __,__ and __ -demonstrate __ |
-answer for one's actions
-new professional practices and reassess existing ones -standards of care -personal reflection, ethical thinking and growth -professional qualities |
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Utilitarian ethics:
-___, 19th century, english philosopher/ economist -__ or __ of actions determined by the __ -the __ justifies the __ - choose what has the best ____ |
-John Stuart Mill
-rightness or wrongness, consequences produced -the end justifies the means -outcome for everyone |
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Deontologic ethics:
-___, 18th century german philosopher -action is considered __ when it conforms to ___ -emphasis on ___ not on ___ |
-Immanuel Kant
-right, relevant principles of duty -morality of act, consequences |
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Virtue Ethics:
-__ and __ - 4th century Greek philosophers -based on___ -__ is moral -emphasis on __ |
-aristotle and plato
-character traits -virtue -excellence of character |
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respect for persons
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autonomy
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promoting good and preventing harm
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beneficence
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"above all, do no harm"
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nonmaleficence
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fairness and equality
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justice
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integrity gained through being truthful
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veracity
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obligation to keep implied or explicit promises
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Fidelity
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Ethical Dilemmas:
1-5 |
-clinical practice
-public health -admin. -research -professional relationships |
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Professional relationships:
1 2 3 |
1. professional-patient
2. professional- professional 3. employer- employee |
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Decision making framework:
1-7 |
-define problem or conflict -identify ethical issues -act on ethical choice-gather relevant info. -identify ethical alternatives-establish ethical position-select, justify, and decent alternatives
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