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28 Cards in this Set

  • Front
  • Back
The operations manager makes ____, ___ and ____ decisions
strategic broad-scope decisions, and tactical moderate-scope decisions, as well as decisions of running the day-to-day operations of the production system
Strategic planning includes
selecting products, choosing locations and technology, and overseeing new construction
Tactical decisions include
setting employment and output levels, selecting equipment and controlling the flow of funds.
key responsibility of the production manager is to
achieve productive use of an organization's resources
the ratio of outputs to inputs is called a
productivity ratio
a key responsibility of the production manager is to
productivity ratio
Productivity is affected by
work methods, capital, quality, technology, and management
Productivity can be improved by
developing productivity measures
deciding which operations are the most critical (making sure result will be what customers want)
develop methods for achieving improvements
establish reasonable goals
consider incentives
measure improvements and publicize
Business organizations compete with each other in a variety of ways
price, quality, product or service features, flexibility, and delivery time
_________strategy is the overall strategy of the organization
____________ strategy should support the corporate strategy
Operations strategy often relates to
cost, quality, flexibility, and availability of products or services
the efforts of two or more parties to secure the business of another party by offering the most favorable terms
how successful one party is in offering favorable terms and securing the business. More favorable terms may involve a lower price, higher quality, a faster delivery time, and other aspects of the product.
distinctive competencies
the special attributes or abilities that give an organization a competitive edge
environmental scanning
considering events and trends that present threats or opportunities for a company
provide more details and describe the scope of the mission.
hierarchy of decisions
strategic decisions (broad scope) establish the framework for tactical decisions (moderate scope) which in turn establish the framework for operating decisions (narrow scope).
the basis for an organization; its reason or purpose.
mission statement
a clear statement of purpose that serves as a guide for strategy and decision-making.
operations strategy
the management of processes, methods, resources, quality, costs, lead time, and scheduling in order to produce a product or a service.
order qualifiers
characteristics that customers perceive as minimum standards of acceptability for products or services to be considered as a potential purchase.
order winners
characteristics of an organization's goods or services that cause them to be perceived as better than the competition's goods or services.
a measure of the effective use of resources, usually expressed as the ratio of output to input.
quality-based strategy
a strategy that focuses on quality in all phases of an organization.
a general plan for achieving a goal
a method or action intended to accomplish a strategy.
time-based strategy
a strategy that focuses on reducing the amount of time needed to accomplish tasks.