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33 Cards in this Set

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  • Back
Operations use capital and human knowledge to transform materials and services into products; these products can either be____ or _____
tangible (goods)
intangible (services).
The essence of operations management is
managing the conversion of inputs into outputs.
managing the conversion of inputs into outputs by
systematizing operations, and by conducting training in the use of equipment
Operations management people are involved in
product and service design, process selection, the management of technology, the design of work systems, location planning, facilities planning, and quality improvement.
Operations systems can be classified in a variety of ways
degree of standardization; type, such as physical, storage, transportation, exchange; entertainment or communication; and manufacturing vs. service.
In general ______produces material goods that require a distribution system to get them into the hands of consumers, while ____ industries tend to deal directly with consumers.
manufacturing
service
____ and _____ were key concepts of mass production
Specialization and division of labor
_______ is starting to give way in some industries to _______.
Mass production
lean production
Lean production has the advantage of ________than mass production, and can usually achieve higher quality than _____
greater flexibility
mass production
Current issues that operations managers (and other managers) must contend with are____ and more recently _____
, quality and process improvement, the management of technology, and agility

more recently supply chain management and e-commerce and the Internet.
Operations managers, like all managers and professionals, have an obligation to make ethical decisions. They must consider the impact of their decisions on ______
workers, on the customers, and on the environment
Models include
words, symbols, graphs, equations, and pictures.
the ability of an organization to respond quickly to demands or opportunities.
Agility
one person (or perhaps a small crew) would be responsible for making the product from start to finish.
craft production
customized output: products or services designed to meet the specifications of a customer.
standardized output:products or services designed to appeal to a broad set of customers.
degree of standardization
an operation, such as assembling an automobile, is broken up into a series of small tasks and one of those tasks is assigned to a worker who repeats it on each individual product.
division of labor
involves the use of the Internet to transact business, sometimes with customers, sometimes with suppliers.
e-business
standardized parts, so that any part in a batch of identical parts would fit any individual product coming down the assembly line.
interchangeable parts
length of time needed to fill an order or to receive an order from a supplier
lead time
a production system which emphasizes quality, flexibility, time reduction and teamwork. It has led to a flattening of the organizational structure with fewer levels of management.
lean production
large volumes of standardized goods are produced by low-skilled or semi-skilled workers using highly specialized, and often costly, equipment.
mass production
Physical models...
resemble their real life counterparts
Schematic models...
are diagrams, pictures, blueprints, etc. which represent a real object, process, or electrical circuit.
Mathematical models...
represent real systems or processes by means of numbers, formulas, and symbols.
a simplified version of a real object or system.
a model
operations management
responsible for systems that create goods or provide services. Includes both design and operation of production systems
Pareto Principle
a relatively small percentage of items or factors are very important in achieving an objective or solving a problem.
production
the creation of goods or services
supply chain
a supply chain is the sequence of organizations that are involved in delivering a product or service.
system
a set of interrelated parts that must work together
transformation process
conversion of inputs into outputs
type of operation
manufacturing: production of a tangible output such as a toaster, a stereo.
service:implies an act rather than a tangible output (e.g.. wash a car).
valued-added
the amount by which the price or value of an output is increased due to the addition of material, labor, or other resource.