Ds 350 Ch 1

Front 1

Operations use capital and human knowledge to transform materials and services into products; these products can either be____ or _____

Back 1

tangible (goods)
intangible (services).

Front 2

The essence of operations management is

Back 2

managing the conversion of inputs into outputs.

Front 3

managing the conversion of inputs into outputs by

Back 3

systematizing operations, and by conducting training in the use of equipment

Front 4

Operations management people are involved in

Back 4

product and service design, process selection, the management of technology, the design of work systems, location planning, facilities planning, and quality improvement.

Front 5

Operations systems can be classified in a variety of ways

Back 5

degree of standardization; type, such as physical, storage, transportation, exchange; entertainment or communication; and manufacturing vs. service.

Front 6

In general ______produces material goods that require a distribution system to get them into the hands of consumers, while ____ industries tend to deal directly with consumers.

Back 6

manufacturing
service

Front 7

____ and _____ were key concepts of mass production

Back 7

Specialization and division of labor

Front 8

_______ is starting to give way in some industries to _______.

Back 8

Mass production
lean production

Front 9

Lean production has the advantage of ________than mass production, and can usually achieve higher quality than _____

Back 9

greater flexibility
mass production

Front 10

Current issues that operations managers (and other managers) must contend with are____ and more recently _____

Back 10

, quality and process improvement, the management of technology, and agility

more recently supply chain management and e-commerce and the Internet.

Front 11

Operations managers, like all managers and professionals, have an obligation to make ethical decisions. They must consider the impact of their decisions on ______

Back 11

workers, on the customers, and on the environment

Front 12

Models include

Back 12

words, symbols, graphs, equations, and pictures.

Front 13

the ability of an organization to respond quickly to demands or opportunities.

Back 13

Agility

Front 14

one person (or perhaps a small crew) would be responsible for making the product from start to finish.

Back 14

craft production

Front 15

customized output: products or services designed to meet the specifications of a customer.
standardized output:products or services designed to appeal to a broad set of customers.

Back 15

degree of standardization

Front 16

an operation, such as assembling an automobile, is broken up into a series of small tasks and one of those tasks is assigned to a worker who repeats it on each individual product.

Back 16

division of labor

Front 17

involves the use of the Internet to transact business, sometimes with customers, sometimes with suppliers.

Back 17

e-business

Front 18

standardized parts, so that any part in a batch of identical parts would fit any individual product coming down the assembly line.

Back 18

interchangeable parts

Front 19

length of time needed to fill an order or to receive an order from a supplier

Back 19

lead time

Front 20

a production system which emphasizes quality, flexibility, time reduction and teamwork. It has led to a flattening of the organizational structure with fewer levels of management.

Back 20

lean production

Front 21

large volumes of standardized goods are produced by low-skilled or semi-skilled workers using highly specialized, and often costly, equipment.

Back 21

mass production

Front 22

Physical models...

Back 22

resemble their real life counterparts

Front 23

Schematic models...

Back 23

are diagrams, pictures, blueprints, etc. which represent a real object, process, or electrical circuit.

Front 24

Mathematical models...

Back 24

represent real systems or processes by means of numbers, formulas, and symbols.

Front 25

a simplified version of a real object or system.

Back 25

a model

Front 26

operations management

Back 26

responsible for systems that create goods or provide services. Includes both design and operation of production systems

Front 27

Pareto Principle

Back 27

a relatively small percentage of items or factors are very important in achieving an objective or solving a problem.

Front 28

production

Back 28

the creation of goods or services

Front 29

supply chain

Back 29

a supply chain is the sequence of organizations that are involved in delivering a product or service.

Front 30

system

Back 30

a set of interrelated parts that must work together

Front 31

transformation process

Back 31

conversion of inputs into outputs

Front 32

type of operation

Back 32

manufacturing: production of a tangible output such as a toaster, a stereo.
service:implies an act rather than a tangible output (e.g.. wash a car).

Front 33

valued-added

Back 33

the amount by which the price or value of an output is increased due to the addition of material, labor, or other resource.