Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
20 Cards in this Set
- Front
- Back
|
ER
|
Logged when a phone call is dialed or a code entered in error
|
|
|
FB
|
logged when a fax machine answers the phone line, the line is busy or miscellaneous times are heard.
|
|
|
LM
|
logged when an answering machine is received and a message is left or logged when leaving a message with someone other that the responsable party listed.
|
|
|
NA
|
logged when no answer is received.
|
|
|
NML
|
Logged when no message is left either with a person or answering machine. A note is the comments field will be left as to why no message was left.
|
|
|
NNV
|
logged when a telephone company states that the number is not available, has been disconnected, changed to a new number or is no longer in service. Also can be logged when the operator is notified.
|
|
|
NTNV
|
Logged when a telephone company recording states the number has been disconnected temporarily or the number is currently not available.
|
|
|
OC
|
Logged when no other disposition is applicable, in order to indicate an operator comment.
|
|
|
PHU
|
logged when the phone is answer and the person disconnects the call.
|
|
|
NCOM
|
Logged when there is no connection to the two-way unit.
|
|
|
TCM
|
Logged when a two-way connection with the subscriber's premises is successfully initiated.
|
|
|
NR
|
Logged when there is no response over the TWV line from the subscriber.
|
|
|
TLD
|
Logged when two-way connection is made and the two-way line unexpectedly drops.
|
|
|
TPT
|
Logged when two-way connection is made but there are issues toggling between modes. A note will be added to the comment field with the trunk ID.
|
|
|
TVP
|
Logged when a two-way connection is made but volume problems are experienced.
|
|
|
CSFU
|
Logged when sending a memo to customer care.
|
|
|
CS
|
Logged when a customer is transferred to Customer Care for customer assistance ( i.e to update the account, billing question)
|
|
|
SUP
|
Logged when needing direction, assistance, or clarification about the account from a supervisor. A note in the comment field of the supervisor's name or number is also logged.
|
|
|
TS
|
Logged when a customer is transferred to Customer Care for technical assistance.
|
|
|
UA
|
Logged when it is discovered that an Agency (PD, FD, MD) phone number needs to be updated on any account due to being wrong, missing. Operations Support will pull a report daily to updated agency phone numbers based on this code.
|
