Dispatch Workbook

Front 1

Unit Broke down. What do you do?

Back 1

Notify the Shift Supervisor (or the Assistant Director if the Shift Supervisor is unavailable). The Shift Supervisor will need specific details of the problem so that it can be appropriately addressed.

Front 2

Unit got in a wreck while not on a call. What do you do?

Back 2

Contact law enforcement to report the accident and notify the Shift Supervisor and Assistant Director as soon as feasible.

Front 3

Unit got in an accident enroute to a call. What do you do?

Back 3

Contact law enforcement to report the accident and notify the Shift Supervisor and Assistant Director as soon as feasible. Also attempt to obtain permission from law enforcement to continue on the original call (if there are no apparent injuries on scene and if the ambulance is operable).

Front 4

How long are Comm Center breaks supposed to be?

Back 4

No longer than 10 minutes.

Front 5

Every effort should be made to answer all lines on or before __________.

Back 5

The second ring.

Front 6

What is our standard greeting for emergency calls?

Back 6

“Ambulance, what is the phone number of your emergency?”

Front 7

True or False. CAD information is not necessary on cancelled calls.

Back 7

False. All information available should be entered in the CAD for any call that is cancelled for any reason.

Front 8

Can family ride with the patient?

Back 8

That may be possible, however that decision is left up to the medics, depending on the patient’s medical condition and space in the ambulance. Please talk to them when they arrive.

Front 9

Do we charge for “checking someone out”?

Back 9

In most cases “no,” but occasionally there is a charge depending on the services provided and supplies used after the medics have examined the patient.

Front 10

How long will it be before you pick up this patient?

Back 10

I apologize for the wait, we are taking care of your request as quickly as possible, however emergency calls are always handled first.

Front 11

Can you transport a wheel chair, walker,suitcase, etc?

Back 11

That will depend on the size of the item and if it can be safely secured in the back of the ambulance. The attending medics can make that decision when they arrive.

Front 12

What do you say if it is an Omega level call and you have to hold it?

Back 12

"Due to a high number of emergency calls at this time, the ambulance will be delayed for a short period of time, but will be sent as soon as possible. If the patient condition changes, please callus back immediately. Or if the patient goes to the hospital by other means of transport, please call us back immediately.”

Front 13

Who do we need to notify if any situation "taxes" MCEMS resources?

Back 13

Assistant Director

Front 14

Who do we need to notify if a major incident occurs in our coverage area?

Back 14

Director and Assistant Director

Front 15

If an employee is injured on the job, who should be notified?

Back 15

The shift supervisor

Front 16

If a station is operating on generator power, who should be notified?

Back 16

The shift supervisor

Front 17

Who should be called if a transfer is scheduled for more than 5 hours away?

Back 17

Brian Wood

Front 18

If you need to know if the ambulance carries a specific type of medication, who would you call?

Back 18

The shift supervisor

Front 19

For everyday dispatch decisions who should be called?

Back 19

Tara

Front 20

Assigned to a call

Back 20

Dispatched

Front 21

Enroute

Back 21

On their way to get the PT.

Front 22

Transport

Back 22

Transporting the Patient

Front 23

At destination

Back 23

At a drop off location other than the Hospital. Nursing homes, residences, etc...

Front 24

At hospital

Back 24

Pt was taken to the hospital

Front 25

Depart destination

Back 25

The unit has went call complete, left the destination, but is not in their coverage area.

Front 26

Depart Hospital

Back 26

The unit has went call complete, left the hospital, but is not in their coverage area.

Front 27

Available

Back 27

The unit is call complete. The unit is also in their coverage area and can take an emergency call.

Front 28

Standby

Back 28

The unit is on scene "just in case" they are needed for law enforcement or the fire dept.

Front 29

Staged

Back 29

The unit is waiting to go on scene until the scene is cleared by the police dept.

Front 30

Protocol 1

Back 30

Abdominal Pain

Front 31

Protocol 2

Back 31

Allergies

Front 32

Protocol 3

Back 32

Animal Bites

Front 33

Protocol 4

Back 33

Assault

Front 34

Protocol 5

Back 34

Back Pain

Front 35

Protocol 6

Back 35

Breathing Problems

Front 36

Protocol 7

Back 36

Burns

Front 37

Protocol 8

Back 37

Carbon Monoxide

Front 38

Protocol 9

Back 38

Cardiac Arrest

Front 39

Protocol 10

Back 39

Chest pain

Front 40

Protocol 11

Back 40

Choking

Front 41

Protocol 12

Back 41

Convulsions/Seizures

Front 42

Protocol 13

Back 42

Diabetic Problems

Front 43

Protocol 14

Back 43

Drowning

Front 44

Protocol 15

Back 44

Electrocutions

Front 45

Protocol 16

Back 45

Eye Problems

Front 46

Protocol 17

Back 46

Falls

Front 47

Protocol 18

Back 47

Headache

Front 48

Protocol 19

Back 48

Heart Problems

Front 49

Protocol 20

Back 49

Heat/Cold exposure

Front 50

Protocol 21

Back 50

Hemorrhage

Front 51

Protocol 22

Back 51

Inaccessible Incident

Front 52

Protocol 23

Back 52

Overdose

Front 53

Protocol 24

Back 53

Pregnancy

Front 54

Protocol 25

Back 54

Psych

Front 55

Protocol 26

Back 55

Sick (Specific Diagnosis)

Front 56

Protocol 27

Back 56

Stab/Gunshot/Penetrating Trauma

Front 57

Protocol 28

Back 57

Stroke

Front 58

Protocol 29

Back 58

Traffic Accidents

Front 59

Protocol 30

Back 59

Traumatic injuries

Front 60

Protocol 31

Back 60

Unconscious/Fainting

Front 61

Protocol 32

Back 61

Unknown Problem

Front 62

abd

Back 62

Abdomen

Front 63

AED

Back 63

Automated External Defibrillator

Front 64

AFIB

Back 64

Atrial Fibrillation

Front 65

AMI

Back 65

Acute Myocardial Infarction

Front 66

BP

Back 66

Blood Pressure

Front 67

BS

Back 67

Blood Sugar

Front 68

CHF

Back 68

Congestive Heart Failure

Front 69

CP

Back 69

Chest Pain

Front 70

CRF

Back 70

Chronic Renal Failure

Front 71

DOA

Back 71

Dead on Arrival

Front 72

DOB

Back 72

Date of Birth

Front 73

DOE

Back 73

Dyspnea on Exertion

Front 74

DX

Back 74

Diagnosis

Front 75

ER

Back 75

Emergency Room

Front 76

ET

Back 76

Endo-Trachial

Front 77

GI

Back 77

Gastro-Intestinal

Front 78

HA

Back 78

Headache

Front 79

HTN

Back 79

Hypertension

Front 80

HX

Back 80

History

Front 81

IV

Back 81

Interveinously

Front 82

LOC

Back 82

Level of consciousness

Front 83

MC

Back 83

MEDICAL CONTROL

Front 84

MI

Back 84

Myocardial Infarction

Front 85

MOI

Back 85

Mechanism of Injury

Front 86

MS

Back 86

Multiple Sclerosis

Front 87

NC

Back 87

Nasal Cannula

Front 88

NGT

Back 88

Naso-gastric Tube

Front 89

NID

Back 89

No infectious diseases

Front 90

NRB

Back 90

nonrebreather

Front 91

NS

Back 91

Normal Saline

Front 92

NSE

Back 92

No special equipment

Front 93

NTG

Back 93

NITROGLYCERIN

Front 94

O2

Back 94

Oxygen

Front 95

PCS

Back 95

Physician Certification Statement

Front 96

PE

Back 96

Pulmonary Embolsion

Front 97

PEG

Back 97

Percutaneous Endoscopic Gastrostomy

Front 98

PTAA

Back 98

Prior to Ambulance Arrival

Front 99

RLS

Back 99

Red Lights and Sirens

Front 100

S/S

Back 100

Signs and Symptoms

Front 101

SNF

Back 101

Skilled Nursing Facility

Front 102

SOB

Back 102

Shortness of Breath

Front 103

TKO

Back 103

To keep open`

Front 104

Tx

Back 104

Treatment

Front 105

VF

Back 105

Ventricular Fibrillation

Front 106

VT

Back 106

Ventricular Tachycardia

Front 107

Employees in the Communications Center should have his/her personal wireless phone or computers set to silent or ___________________at all times.

Back 107

Vibrate

Front 108

When the phone rings in dispatch or there is radio traffic all noise in dispatch must be_________________________.

Back 108

silenced

Front 109

On emergency calls, when the crew arrives onscene, if a patient cannot be located by the crew, a minimum of________ call back attempts should be made to reach the caller/patient.

Back 109

three

Front 110

10-90

Back 110

Are you Okay?

Front 111

10-91

Back 111

Send PD now

Front 112

Code 13

Back 112

Infectious disease

Front 113

Signal 30

Back 113

Traumatic Death

Front 114

Signal 48

Back 114

Death, usually non traumatic

Front 115

Status 15

Back 115

The unit has unloaded the PT and can be in service in 15 minutes or less. The unit may or may not be available for a call.

Front 116

Stat 21

Back 116

Call dispatch ASAP

Front 117

Stating names of patients over the radio may be a _______________violation.

Back 117

HIPPA

Front 118

If the unit microphones are keyed at the same time as dispatch, which microphone will be heard?

Back 118

The dispatch traffic will be heard.

Front 119

What does S&T stand for?

Back 119

Stabilize and Transfer

Front 120

What does MSDS stand for?

Back 120

Material Safety Data Sheet

Front 121

Where is the MSDS book in dispatch?

Back 121

In the overhead bin and on the Server.

Front 122

Who handles lost items?

Back 122

Brian Wood

Front 123

How soon do you need to post someone to cover and outstation?

Back 123

As soon as possible.

Front 124

How long does a crew have to go 10-8 on a post?

Back 124

2 Minutes

Front 125

DOA's are to be transported by whom?

Back 125

The Medical Examiner's office

Front 126

Who is supposed to contact the Medical Examiner's Office?

Back 126

PD

Front 127

Lifeflight cover which part of our area?

Back 127

Southern

Front 128

Air Evac Covers which part of our area?

Back 128

Muskogee city and to the west

Front 129

Which flight service covers most of Fort Gibson and Braggs?

Back 129

Eaglemed

Front 130

What town is station 2 located in?

Back 130

Warner

Front 131

What town is station 7 located in?

Back 131

Webbers Falls

Front 132

What town is station 3 located in?

Back 132

Haskell

Front 133

Name the 4 levels of liscensure at MCEMS

Back 133

EMT-basic, AEMT, Paramedic, EMD

Front 134

Can an AMET transfer a PT on a ventilator?

Back 134

Yes, but only if it is on their own.

Front 135

If the basic unit is not cleared as primary medic, can they be included in determining how many available units you have for calls?

Back 135

No

Front 136

OB transfers should always be transported by what level of liscensure?

Back 136

Paramedic

Front 137

True or False. A Basic can transport a PT who has been EDOed.

Back 137

False. Paramedics only unless the supervisor overrides it.

Front 138

How many minutes should a unit be given to check out their unit at the beginning of their shift?

Back 138

20 Minutes

Front 139

Which call types do the fire dept not run on?

Back 139

1, 4, 5, 16, 18, 25, 28

Front 140

The purpose of following the MPDS protocols as written is to provide our patients with a ____________ response time.

Back 140

Fast

Front 141

What does PDI stand for?

Back 141

Post Dispatch Instructions

Front 142

What does PAI stand for?

Back 142

Pre-arrival instructions

Front 143

What is the term for asking any question not in the protocol?

Back 143

freelance

Front 144

A caller states her husband is unconscious and is not breathing. He is 72 years old. After confirming he did not choke, which protocol pathway (compressions or ventilations or compressions only) under protocol 9 do you take?

Back 144

Compressions only

Front 145

A caller states he is weak and does not feelgood. He is a 69 year old male. During case entry, you find he is diabetic. Which protocol do you follow?

Back 145

Protocol 13

Front 146

A caller states his mother is unconscious. The caller confirms she is breathing. Which protocol do you choose ?

Back 146

Protocol 31

Front 147

You take a call from a 59 year old woman, who states she is having chest pain and difficulty breathing. Which protocol do you choose?

Back 147

Either depending on her foremost symptom

Front 148

When a complaint involves TRAUMA, choose theprotocol that best addresses the...

Back 148

Mechanism of Injury

Front 149

What are the four priority symptoms?

Back 149

Non-traumatic Chest pain, Abnormal breathing, Unconscious/Fainting, and Uncontrolled Hemorrhage

Front 150

You take a call from someone stating their friend is having a seizure and they aren’t breathing. Which protocol do you choose?

Back 150

Protocol 12

Front 151

You take a call where someone is saying that their wife is lethargic. Which protocol do you choose?

Back 151

Protocol 31

Front 152

Name the road that divides the coverage area for Warner and Webbers Falls.

Back 152

Ross Rd

Front 153

Name the area that divides Webbers Falls and Fort Gibson.

Back 153

Greenleaf State Park

Front 154

Name the road that divides the West side and Haskell.

Back 154

144th St W

Front 155

Which insurance companies require pre-authorization?

Back 155

PACE, Community Care HMO and PPO, Arkansas Medicaid, Arcadian Health, Lovelace Insurance, Generations/Global insurance Medicare HMO

Front 156

A nursing home calls and says they have a transfer going to the hospital. You ask if the patient has an appointment and they say no. Is this a transfer or an emergency?

Back 156

Emergency

Front 157

How many minutes does a unit have to go enroute on a transfer, day or night?

Back 157

5 minutes

Front 158

What are the two types of transfer that do not require a PCS form?

Back 158

VA and Solara Round Trips

Front 159

Does DNR status qualify as ambulance criteria?

Back 159

No

Front 160

If the PT needs O2 PRN, do they meet ambulance criteria?

Back 160

No

Front 161

Does being a seizure risk qualify for ambulance criteria?

Back 161

No.

Front 162

If the PT has an IV in place , do they meet ambulance criteria?

Back 162

Yes

Front 163

If the PT is not able to communicate effectively, do they meet ambulance criteria?

Back 163

No

Front 164

What is the weight limit for SoonerRide?

Back 164

350 LBS

Front 165

Calming technique where the same phrase is said over and over at an even vocal tone.

Back 165

Repetitive persistence

Front 166

The main highway between Warner and Muskogee

Back 166

HWY 64

Front 167

The main highway between Fort Gibson and Tahlequah

Back 167

HWY 62

Front 168

The main highway between Haskell and Boynton

Back 168

HWY 72

Front 169

The main highway between Muskogee and Haskell

Back 169

HWY 16

Front 170

The main highway between Fort Gibson and Braggs

Back 170

HWY 10