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25 Cards in this Set
- Front
- Back
- 3rd side (hint)
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ADA |
American with Disabilities Act |
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ADA: accommodation we don't offer? |
Call "chase accessibility service" After hours email. (9-6) |
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ADA for vision impaired |
- Card sleeve - check writting guide - enlarged duplicated check copies - reformated documents (CD, braille) |
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Complaints |
(BCEG) Branch Complaint Escalation Group (CWM) Chase Wealth Management |
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SCRA location |
Military services - CRA office located in Hollywood |
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SCRA: request to speak to the SCRA department? |
-Warm transfer to "Chase military services" - online - give mailing address |
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Wire: How much time do you have to cancel a wire transfer without a fee? |
30 min |
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Wire: How do you dispute a wire transfer? |
Call "Retail Wire Research" |
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Wire: What disclosure do you provide if a client would like to cancel a wire? |
Cancellation confirmation. |
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Wire: status |
CA>Wire>Status |
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Wire: You failed to approve a wire transfer are you required to notify the client the same day? |
Yes |
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Credit cards: What language can be disclosed to and assisting a customer applying for a credit card? |
English and Spanish |
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Credit cards: What language can be used when a consumers is intrested in applying for a southwest card? |
Only english |
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Disclosures: if a customer comes into the branch and requests information about fees what disclosure must be given? |
- helpful information for you - consumer deposit rate - additional banking services and fees. - ODP |
4 |
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Disclosure: What if a customer calls over the phone to request disclosures? |
- transfer to "Retail Customer service" - submit a request for mailed information. |
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Disclosures: What will you provide if anything for a customer requesting more information regarding and hold place at the ATM? |
Deposit account agreement |
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Disclosures: for credit cards |
Credit card rates and fees for new accounts |
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CTR |
Cash Transaction Report Cash more than 10k |
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CTR Examples |
- Customer exchange 11k in small bills for large bills. - Customer withdraw 9000$ and pay 2000 extra on his credit card |
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MIPL |
- Monetary Instrument Purchase Log - Cashier check/money order purchased in cash above $3000 to 10k - After 10k is CTR |
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UAR examples |
- Unusual Activity Referal -Unusual business activity -Customer regularly deposit just under 10k -Business routinely makes checks payable to people not associated with the business. |
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Elderly abuse: who do you report it to |
- global security And complet a UA Employee Investigation & other fraud referral - can alwo report to MOD and branch manager |
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Privacy incident: how do you report it? |
- if employee deposit into wrong account: Research request>Research - Transaction posted incorrectly - if not deposited into wrong account: submit Privacy Incident Management Data Gathering Form |
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UAR: When should it be done? |
The same day |
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BSA: Dashboard errors (CTR, MIPL, UAR) |
Complete each missing one within the 2 day deadline |
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