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21 Cards in this Set
- Front
- Back
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Role of the Dentist
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-Diagnosing the current conditions of the oral cavity
-preventing dental disease through patient education -repairing and replacing diseased or missing teeth -delivering dental health care which maximizes the use of the dentist's |
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Role of the Hygienist
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-trained to scale and polish teeth
-record case histories -chart conditions of the mouth -process and evaluate the quality of radigraphs -polish restorations -apply topical fluoride treatments -instruct the patient in preventive dentistry and nutrition |
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Dental Supply Representative
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-takes orders for supplies
-provide important new product information -arrange any service or repairs when required |
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Dental Laboratory Technician
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-performs laboratory procedures related to prosthetic devises (crown, bridges, dentures)
-may be employed or in a commercial laboratory |
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Chairside Assistant
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-received training from the dentist
-cant work in the mouth alone -arranges the instrument setups prior to each operation -maintains inventory of supplies and keeps the cabinets supplied -Preparing and sterilizing instruments and equipment/disinfecting -assist the dentist with actual procedures,examinations, and charting of cases -teaching patients appropriate oral hygiene strategies/instructing patients on how to care for their teeth after they leave the office -working closely with patients before, during and after procedures |
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Certified Dental Assistant
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Certified Dental Assistant-received training from school (college)
-received training on the job -cant work with patient one on one in the mouth -can take impressions for study model and develop x-rays -Applies fissure sealants, rubber dams, -removes structures -Dental Administrative Assistant |
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Dental Administrative Assistant
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-schedule appointments
-receiving and dealing with patients -maintaining patient charts -processing treatment and payments -handling insurance plans -collections -performing month end procedures -maintain office financial records |
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Dental Office enviroment
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-link between dental providers and the client
-functioning team is to prepare dental offices for the rapid changes in the marketplace -be responsive to the needs of clients -deal with competitive pressures -dental team members be prepared to respond to technological advances /software programs -Costumer service is critical in dentistry |
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Modelling Behaviour
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-Office administrator's are in spotlight all the time
- Behavior influences everyone in the office -lead by example -assert their leadership -mature attitude and treating employees fairly -demonstrates positive behavior/treats others with respect -everyone feels involved/manager will have formed a real team |
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Knowledge, Skills and Abilities
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-Knowledge of dental terminology/morphology
- Knowledge of head, neck, anatomy, dental insurance, preventive dentistry, accounts receivable and payable, payroll, records management -knowledge of local and regional dentistry Codes of Ethics |
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Dental office administrator should be able to
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-Work independently
-work under pressure -Concentrate -Problem solve -Use interpersonal skills effectively to build and maintain cooperative working relationships -Be positive role model to staff - Think quickly in crisis -Monitor and critically analyze client feedback -follow up with referrals |
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Staff Administration
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-Hire and terminate staff and maintain personnel files
-Motivate and support staff -Resolve conflicts and solve problems -Delegate duties to clinical and business staff in accordance with their receptive job descriptions |
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Financial Management
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-manage the accounts receivable and accounts payable
-Balance the daily receipts and make daily deposits -Produce collections and accounts receivable reports for the dentist -Follow upon NSF cheques |
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Business Office Management
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-Implement policies and procedures to the Client management and business office effectiveness
-Purge records regularly -Protect the confidentiality of records at all times -Back up electronic files daily |
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Marketing Intiatives
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-Create, coordinate and implement an internal marketing program
-Involve all team members in the creative processes of promotion - Establish brand imaging for the office that is congruent with the office philosophy, vision and mission statements |
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Telephone communications
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-manage all telephone calls
-take messages -Make collection calls -screen calls for the dentist |
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Insurance Processing
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-Assist clients in understanding their insurance benefits
-Apply the appropriate codes and tooth identification numbers and surfaces to insurance forms |
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Correspondence
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-Apply excellent written communication skills, using correct grammar, punctuation, and style, to all office, correspondence, including e-mail,and surface mail
-Project a professional image on all forms of written communication |
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Treatment Coordination
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-Conduct new client interviews
-Prepare case presentations -Present and discuss treatment plans with clients -set up financial arrangements -Prepare client correspondence with respect to treatment -Handle insurance details |
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Project Management
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-Develop and use project-planning techniques for all major projects
-Develop work plans, define proprieties, map out work schedules, organize short-term work assignments, address training needs, and guide staff performance |
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Reception Area
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-Environment should be warm, welcoming and comforting
-waiting room term obsolete, replace with reception area or greeting room -Warmly greet clients/thank the client for choosing the practice - office should be presenting a pleasant visual image, well organized and stress free environment -Magazines and reading material should be replaced when they become tattered and dated -good manners,courtesy at all times |
