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13 Cards in this Set

  • Front
  • Back
check for accuracy
monitor
an agreement on which each side gives up some of its demands
compromise
words you use in your speech
active vocabulary
a change in tone or pitch
inflection
third party to solve disputes
arbitrator
to encourage group performance
facilitate
a reaction or response to what is said
feedback
the statement or situation in which a work is used
context
a clash or struggle
conflict
sending and receiving messages and understanding and being
communication
a written document sent outside an organization
buisness letter
understanding another's feelings and motives
empathy
an informal communication
memorandum