Customer Service Steps

Front 1

10 step$ of customer service

Step1) Greet

Back 1

Entering customers

Front 2

Step 2) Beat to Seat:

Back 2

Present menu and silverware

Front 3

Step 3) suggestive sell:

Back 3

Help customers make selections

Front 4

Step 4) write guest check

Back 4

With prices

Front 5

Step 5) stand on Mark and call in order

Back 5

In a loud, clear voice

Front 6

Step 6) listen for call back & watch grill op mark plates:

Back 6

Total guest check

Front 7

Step 7) anticipate customer needs

Back 7

Get drinks (refills, pre-bus)

Front 8

Step 8?

Back 8

Deliver hot food & present guest check

Front 9

Step 9?

Back 9

Follow up, suggestive sell, and pre-bus

Front 10

Step 10?

Back 10

Collect payment at register

Front 11

5 service priorities

Step 1?

Back 11

Friendly Greeting:

With eye contact and a smile no matter what you are doing.

"Welcome to Waffle House, I hope the food will be to yiur liking."

Front 12

Step 2?

Back 12

Deliver hot food:

As soon as it is ready

Front 13

Step 3?

Back 13

Take Paynent:

At the register

Front 14

Step 4?

Back 14

Take Order:

From customers ready to order

Front 15

Step 5?

Back 15

Set Up:

Anew customers being seated

Front 16

Magnificent 7 (fab four)

Back 16

1) greet

2) beat to seat

3) order before beverage

4) pre-bus

Front 17

Terrific Two

Back 17

1) pull to start, mark to finish

2) walk the line

Front 18

One great rule

Back 18

1) nevsr, ever, ever hold orders