Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
18 Cards in this Set
- Front
- Back
|
Coaching
|
praise and encouragement offered by managers to those employees who are achieving the operations service. standards
|
|
|
Condiment
|
An .edible item that enhances the flavor of food, Such as ketchup
|
|
|
customer service plan
|
the well-thought-out and systematic identification and recording of exactly what must be done to provide high-quality Customer service
|
|
|
decibel
|
a measurement of sound
|
|
|
emergency plan
|
a plan that identifies a threat to the safety or security of a property, as well as the property's planned response to it
|
|
|
facilities
|
the grounds, building, equipment, and furnishings that combine to make up an operation's physical environment
|
|
|
Foot-candle
|
A measurement of light
|
|
|
HVAC
|
An industry term for an operations heating, ventilating, air-Conditioning system
|
|
|
mission statement
|
A written reminder to employees about the purpose and goals of a company, to develop their service standard expectations
|
|
|
reasonable care
|
Ahegal concept that identifies the amount of Care a reasonable prudent person would exercise in a specific situation
|
|
|
Recruiting
|
the search for persons who are potentially interested in an operations vacant positions; help wanted, internship
|
|
|
safety Audit
|
A-formal and detailed examination of an operation's areas of potential threats to guest safety
|
|
|
screening
|
the process of reviewing the skills, experience, altitudes, and backgrounds of applicants to make a selection decision. interviews
|
|
|
standardized recipe
|
A-set of instructions to produce and serve a food or beverage item that will help ensure that quality and quantity standards will be consistently met,
|
|
|
Product related standards
|
serving size, Serving temperaturej Appropriate garnish; appropriate Condiments § accompaniments
|
|
|
Employee-Related standards
|
Company goals § standards; training standards
|
|
|
Facility Related Slendards
|
Lighting,Sound, temperature
|
|
|
safety! security Standards
|
personal safety i public health concerns p Facility safety i security
|
