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7 Cards in this Set

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When a customer requests information about the interest rate to be paid on deposit product we should always quote the
APY Annual Percentage Yield
APY reflects
the TOTAL amount of interest to be paid on an account based on the stated rate and the frequency of the compounding for a 365 day period.
Tell the customer the APY first and always quote to
two decimal places.
Where can you find current APY rate info for Commerce Deposit products.
Commerce Interest Rates in Lotus Notes Database
Where can you also find links to the Commerce interest Rates
In the WOW Answer Guide or WAG
Rates can vary by
Customer's market.
What rates should a CSR never quote.
Mortgage Rates.