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7 Cards in this Set
- Front
- Back
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When a customer requests information about the interest rate to be paid on deposit product we should always quote the
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APY Annual Percentage Yield
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APY reflects
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the TOTAL amount of interest to be paid on an account based on the stated rate and the frequency of the compounding for a 365 day period.
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Tell the customer the APY first and always quote to
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two decimal places.
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Where can you find current APY rate info for Commerce Deposit products.
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Commerce Interest Rates in Lotus Notes Database
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Where can you also find links to the Commerce interest Rates
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In the WOW Answer Guide or WAG
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Rates can vary by
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Customer's market.
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What rates should a CSR never quote.
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Mortgage Rates.
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