Csqa Cbok Vocabulary

Front 1

Defect – Producer View

Back 1

A product requirement that has not been met,or a product attribute possessed by a product or a function performed by a product that
is not in the statement of requirements.

Front 2

Policy

Back 2

Managerial desires and intents concerning either processes (intended objectives) or
products (desired attributes).

Front 3

Procedure

Back 3

The step-by-step method followed to ensure that standards are met.

Front 4

Process

Back 4

• The work effort that produces a product. This includes efforts of people and equipment
guided by policies, standards, and procedures.
• A statement of purpose and an essential set of practices (activities) that address that
purpose. A process or set of processes used by an organization or project to plan,
manage, execute, monitor, control, and improve its software related activities.

Front 5

Productivity

Back 5

The ratio of the output of a process to the input, usually measured in the same units.

Front 6

Quality – Producer View

Back 6

quality means meets requirements.
Doing the right thing,
Doing it the right way,
Doing it right the first time, and Doing it on time without exceeding cost.

Front 7

Quality – Customer View

Back 7

A quality product meets the customer’s needs,regardless of whether the requirements were met. "Fit for use."

Front 8

Standard

Back 8

A requirement of a product or process. For example: 100 percent of the functionality
must be tested.

Front 9

Defect – Customer View

Back 9

A defect is anything that causes customer dissatisfaction, whether in the
statement of requirements or not.