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3 Cards in this Set
- Front
- Back
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What do you need to pay attention to when implementingservice standards from the internal perspective? |
· Involve employees in design& IMP · Provide staff with regularfeedback · Celebrate successes · Provide support in training,tools · Build clear leadership andsupport at all levels |
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What are the current barriers ISD and 2 approachesto overcome them? |
1. Politicall legal – equalityconsiderations, individual ministry responsibility, privacy · reduce governance barriers · ISO department 2. Structural – or silos, inter-channelcompetition· Inter-jurisdiction serviceutilities · Interact in private sector isan example 3. Operational/Management · Perfecting partnerships · Dedicated funding4. Cultural - tur tension & tunnel vision |
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What is integrated service delivery? What are the 3key characteristics of what Kenneth Kernaghan would describe as an “ideal”model? |
ISD: refers toways in which service proviiders from different organizations work together tointegrate or link services so service recipients receive full service experiencein a seamless way1. Single portal access to all govservices. Single entry portal for eachdelivery channel2. Service Delivery seamlessregardless of which gov has responsibility for the service3. Highly integrated @ both front& band end of system4. Privacy & security ofsystem secured. |
