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8 Cards in this Set
- Front
- Back
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Crisis |
*Uncertainty, danegerous situation, critical moment * Difficult situation in which the managers need to make a decision * Emergency situation which cannkt be control/manage with traditional methods * Emergency situation which treatenes corporate interests |
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Crisis |
Specific, unexpected and unusual event or sequences of events that create high levels of insecurity and threaten or they are preceived as a threat to the priorities of the organization |
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Characteristics of a crisis |
* Element of surprise/unexpected * Insufficient information about the organization and the enviornment * Events which develop very quickly * Loss of control * Demonstration of "siege mentality" * Fear and panic which do not allow right decisions to be made * Made decisions take in consideration interests of external stakeholders |
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Types of crises in the corporation |
Operational related to its main activity/activities Financial related to its financial resources Informational related to its infkrmation resources Behavioral related to risky staff behavior |
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Crisis management model |
Detection Crisis Repair Assesment |
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Phases of crisis management |
Before: Mitigation (Облекчаване), Preparedness (Подготвеност) During: Response After: Recovery |
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Conflict |
Clash between two parties based on theire different interests. Source of instability. Sometimes it has positive effect. |
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Types of conflict |
* Intrapersonal conflict * Interpersonal conflict * Intergroup conflict * Conflict between a person and a group |
