Case Management Process

Front 1

The case management process generally includes:

Back 1

1. Assessment of individual needs
2. Development of individualized cae management plans
3. Facilitation, implementation, and coordination of services
4. Monitoring and evaluating of services
5. Documentation of activity

Front 2

The case management process in the public rehabilitation setting includes:

Back 2

1. Assessment
2. Planning
3. Implementation
4. Monitoring
5. Evaluation

Front 3

The assessment phase of the case management process in public rehab includes:

Back 3

-development of goals based on client needs
-making the process individualized for each client
-gathering and assessing information during the intake process and subsequent contacts with client
-reviewing medical and psychological information provided by client or evaluators
-making referrals of client to other community resources and for evaluations if needed

Front 4

The planning phase of the case management process in public rehab includes:

Back 4

-determining future service delivery in an organized way
-identifying which services will be provided when, by whom, for how long, how, and who will pay for the services
-an outcome of a completed and signed IPE
-this phase also includes career exploration and decision-making

Front 5

The implementation phase of the case management process in public rehab includes:

Back 5

-providing the actual services listed on the IPE, after it has been signed by the client
-authorization of funds
-referral of client to service providers

Front 6

The monitoring phase of the case management process in public rehab includes:

Back 6

-overseeing client services and supports
-reviewing progress reports from service providers
-tracking authorizations and schedules
-attending staff meetings with clients and services providers
-maintaining regular contact with the client

Front 7

The evaluation phase of the case management process in public rehab includes:

Back 7

-evaluating the outcome, efficiency, and economy of services
-determining the beneficial aspects of services and revising service delivery as necessary

Front 8

What tasks are part of each phase of the case management process in public rehab?

Back 8

-case review
-report writing
-documentation
-client participation

Front 9

Case management tasks (Bertsche & Horejsi, 1998) include:

Back 9

1. complete initial interview with client to determine eligibility
2. gather relevant and useful data from client and/or other agencies about client for psychosocial assessment
3. formulate goals and design integrated intervention plans
4. monitor adherence to the plan and manage flow of accurate information
5. provide follow-up to client to identify unexpected problems and trouble-shoot on behalf of client
6. provide counseling and info to help client in situations of crisis or conflict with service providers
7. provide ongoing emotional support to the client
8. complete necessary paperwork to maintain documentation
9. act as liason between clients and relevant professionals, family members, service providers, etc.
10. act as liaison between programs
11. establish & maintain good credibility and public relations with formal and informal resource systems
12. perform effectively and as a good bureucrat within the organization
13. maintain respect/support of those in authori

Front 10

Specific case management skills used on a daily basis by rehab counselors in the public rehab system include

Back 10

-case review
-documentation