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15 Cards in this Set
- Front
- Back
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Management
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Establishing structures and systems to get the desired results
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Complexity (Organizational Design)
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the degree of differientation
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Formalization (Organizational Design)
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Degree to which an organization relies on rules and procedures
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Centralization (Organizational Design)
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Where decision-making autjhority is located (Centralized or decentralized)
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Vertical specialization (Organizational design)
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Also heirarchy, dimension that addresses complexity and centralization by defining who reports to whom)
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Upper management roles
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vision, purpose, beliefs, values, create culture, strategic planning, resources, change
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Middle management roles
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mobilize employees to achieve organizational goals
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Span of control
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how many subordinates a manager can effectively supervise
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Horizontal specialization
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How work activities are are divided and organized. Based on division of labor
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Big Q, little q
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Big Q - manageing for quality in all organizational processes and products, little q, only factory products and processes
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Key elements of quality culture
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Leadership, quality of management, organizational learning, shared values, good union relations
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ASQ Six leadership competencies
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navigator, communicator, mentor, learner, builder, motivator
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ASQ Personal Leadership Characteristics
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Accountability, courage, humility, integrity, creativity, perserverance, well-being
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Management functions
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Planning, Organizing, Leading, Controlling
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Planning (Management0
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Define goals for operational unit, set performance objectives, identify actions to achieve them
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