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150 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Records that are accessed & utilized in the current administration of business functions are known as _____ records.
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Active
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p. 2 A 1 a 1
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Records no longer referred to on a regular basis but are still of limited importance are called _____ records.
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Inactive
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p. 2 A 1 a 2
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Records that are active in nature & needed for current operations are said to have _____ value.
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Primary
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p. 5 2 a
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Records that are held in semiactive or inactive storage are said to have _____ value & may have historical or archival importance.
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Secondary
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P. 5 2 a
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Any record that contains reduced images on film is known as a _____.
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Microform
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p. 12 2 a.
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Paper documents are stored on end in a vertical fashion in _____ files.
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Vertical
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p. 16 1 a.
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_____ files are available from 2-drawer to 5-drawer capacity.
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Lateral
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p. 16 1 b.
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_____ _____ units are a form of lateral file characterized by the "open" view of all the files in the system.
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Stationary Shelving
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p. 16 1 c.
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The greatest advantage of this type of file is that the operator can bring a file or document to the point of use by turning or rotating the file.
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Rotary files
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p. 17 1 e
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With this type of system, the operator must enter an electronic or computer command (code) to let the system know which file is desired.
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Automated filing system
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p. 17 1 f.
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When information is stored on cards, the size of the cards used for storage will help determine the type of filing equipment that can be used. What type of system does this describe?
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Card file equipment
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p. 18 g
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A _____-access file permits a person to go directly to the storage system.
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Direct
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p. 40 A 1 a.
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An _____-access filing system requires a person to consult a relative index to locate the name, subject, or number under which a file is stored.
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Indirect
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p. 40 A 1 b.
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The _____-reference indicates where the original document or complete file can be located.
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cross (reference)
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p. 41 4
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When a _____ ______ system is in effect, certain unique characteristics of a person are matched against a database as an authentication to permit access to files & records.
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biometric identification
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p. 46 1 d.
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True or false? You should ignore punctuation marks when determining the filing units for a filing segment.
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True
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p. 51 f.
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True or false? Personal names are filed with the surname considered as the first filing unit, followed by first name or initial & middle name or initial.
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True
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p. 62 2
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Is a surname with a prefix (Da, De, Fitz, L', Mac, Mc, St.) filed as one filing unit?
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Yes
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p. 62 2 a.
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Are titles & suffixes considered filing units if 2 or more individuals have the same surname?
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No
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p. 63 b.
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When a personal name is hyphenated, should the hyphen be ignored & the two words be considered as one filing unit?
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Yes
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p. 63 d.
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True or false? A fictitious name or pen name, known as a pseudonym, is indexed in the order written & treated as a separate filing unit?
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True
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p. 63 d.
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True or false? Personal names that begin with a royal or religious title & follow with only a given name are filed as written.
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True
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p. 63 e.
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True or false? Foreign personal names: File the name with the surname first, as in any other name, if you can identify the word that is the surname.
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True
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p. 64 f.
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True or false? A nickname that is commonly used by the person as a first name should be used as a filing unit.
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True
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p. 64 g.
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A ______ filing system is an indirect-access sytem that consists of various combinations of numeric codes assigned to names of individuals, organizations, or subjects.
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Numeric
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p. 69 B
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What is the name for an official log listing the names to which numbers have already been assigned?
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Accession record
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p. 69 B
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What is the name for individual cards or computer listing of all names to which numbers have been assigned in alphabetic order?
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Relative index
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p. 69 B
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The classification system used for cataloging library books that uses an alphanumeric code is the _____ ____ _____.
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Library of Congress
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p. 75 Check Point Section C
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The process by which the listener interprets the meaning(s) of the message is known as the _____.
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Decoder
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p. 94 2
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_____ _____ dialing is used to place long-distance calls to another telephone number without the intervention of an operator.
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Direct-distance
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p. 99 3 a.
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The prominent element in nonverbal communication which refers to posture, facial expressions, eye contact, gestures, and physical movements is called _____ _____.
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Body language
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p. 112 E 1 a.
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What is the study called of nonverbal body motions & communication known as?
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Kinesics
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p. 112 E 1 a.
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_____ is the term that indicates the way people structure their space or territory.
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Proxemics
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p. 113 E 1 c.
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______ space represents physical contacts to 18"
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Intimate
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p. 113 E 1 c 1
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_____ space represents physical contacts 18" to 4'.
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Personal
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p. 113 E 1 c 1
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_____ space represents physcial contacts 12' to hearing & seeing range.
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Public
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p. 113 E 1 c 1
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What was first published in 1876, has been revised numerous times over the past 128 years, & still serves as the basis for acceptable parliamentary procedures followed in formal meetings?
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Robert's Rules of Order
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p. 135 3 b.
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What is another name for surveys & interviews that you have conducted, that yield actual data to analyze?
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Primary Sources
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p. 163 5
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What is another name for published & unpublished documents written by others who have studied a particular topic?
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Secondary Sources
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p. 163 5
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What is the name of the library system based on the premise that all knowledge can be classified into 10 primary groupings?
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Dewey Decimal System
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p. 166 a.
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What is the name of the library system that was developed in the early 1900s, & provides for 21 major areas of knowledge?
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Library of Congress Classification System
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p. 166 2
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Professional Assns.: legal & professional resources, membership information, law student resources, general public resources, & publications are highlighted on what website?
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American Bar Association (abanet.org)
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p. 171 4
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What business directories or publication contains a set of 3 volumes published annually?
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Standard & Poor's Register of Corporations, Directors, & Executives, U.S. & Canada
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p. 172 c
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What weekly publication does this describe? National business & financial news is presented in articles on investments, industries, trends, & other business topics; stocks & bond prices are also included.
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Barron's
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p. 173 5
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Name a few general dictionaries.
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G. & C. Merriam-Webster; Houghton-Mifflin Publishing Co., Inc.; Oxford University Press; & Random House.
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p. 174 6 a.
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As a general rule, a set of _____ is designed as one or more general reference books on a wide variety of topics.
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Encyclopedias
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p. 175 7
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Name a few encyclopedias.
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Encyclopaedia Britannica, Funk & Wagnalls, Gale Group, Grolier, & World Book
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p. 175 7
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Current ______ references focus on conventional requirements of social behavior & conduct as established for specific occasions.
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Etiquette (References)
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p. 175 8
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Appropriate conduct of business meetings will depend on the application of _____ _____ by the people involved.
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Parliamentary Procedures
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p. 178 14
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What is the name of the publication that is an excellent guide for conducting meetings?
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Robert's Rules of Order
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p. 178 14
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A _____ is a lexicon (dictionary) of similar words or information that focuses on synonyms & antonyms.
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Thesaurus
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p. 178 16
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What is typically the length of sentences in business writing?
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An average of 15-20 words
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p. 204 c.
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Writing approaches for paragraphs: When the _____ approach is used, the organization of paragraphs within the message is direct. The main idea is stated in the first paragraph, followed by supporting details & a closing paragraph.
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Deductive approach
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p. 204 2 1
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Writing approaches for paragraphs: The organization of paragraphs when the _____ approach is used, is indirect. This means that the supporting details are presented first, primarily to act as a buffer while the situation is explained in the message.
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Inductive approach (Used for giving bad news)
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p. 204 2 1
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How many words should a sentence normally average?
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15-20 words
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p. 207
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In writing, the _____ approach is used when material conveys positive or routine news.
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Direct (good news)
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p. 216 c 1
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In writing, the _____ approach presents the facts before the whole picture is presented.
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Indirect (negative news)
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p. 216 C 2
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Writing what you have to communicate is _____ the message in words that you want the receiver to interpret & clearly understand.
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Encoding
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p. 229
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Message interpretation requires the receiver to ____ the message.
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Decode
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p. 229
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What is the name for letters that are the most pleasant type of letter to write or receive?
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Positive
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p. 230 1
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The primary purpose of some correspondence is to generate ____ a favorable attitude & feeling toward you & your organization from others with whom you conduct business.
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Goodwill
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p. 230 4
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What is another name for the direct approach used in writing positive letters?
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Deductive
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p. 231 b
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What is the primary purpose of the routine letter?
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To exchange day-to-day information.
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p. 232 2
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When correspondence conveys a "no" response or some other form of bad news, you should use the _____ approach. This is used when the sender is uncertain about how receptive the receiver will be to the information that is presented.
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Indirect (or deductive)
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p. 233 3
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Reports that include primarily text material (words) are referred to as _____ reports.
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Narrative
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p. 252 D. a
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Reports that include primarily numerical data are referred to as _____ reports.
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Statistical
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p. 252 D. a
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What measures the center value of data distribution?
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Measures of central tendency
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p. 259 e.
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The arithmetic ____ (or average) of a group of responses is obtained by computing the sum of all the responses & dividing by the # of responses.
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Mean
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p. 259 e.
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The _____ is the midpoint in a distribution of responses.
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Median
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p. 259 e.
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The response that occurs most frequently in a distribution of responses is the _____.
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Mode
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p. 259
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Which is the international standard format for the date?
5 October, 200X or 13 December 200X? |
13 December 200X (no comma should be used)
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p. 272 A 1 a.
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All lines of the _____ letter style begin at the left margin. This letter style is considered to be very efficient.
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Block
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p. 278 2 a.
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The distinguishing characteristics of _____ _____ letter style are the placement of the date, complimentary closing, & signature line.
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Modified Block
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p. 278 b
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No punctuation is keyed in after the salutation or the complimentary closing. Therefore, we say that _____ punctuation is being used after these 2 letter parts.
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Open
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p. 281 3 a.
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In _____ punctuation, a comma (,) follows the complimentary closing. Because two different punctuation marks are used.
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Mixed punctuation
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p. 281 3 b 2
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What does OCR stand for?
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Optical Character Recognition
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p. 285 2
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What is the OCR-read area?
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1" from the left edge & 1" from the right edge
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p. 285 2
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What is the name for a concise summary of all key points in an article or reference.
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An abstract or precis
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p. 317 5
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What is the fastest mail delivery which guarantees next-day delivery and second-day delivery?
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Express mail
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p. 337 c 1 a
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What is the mail service that's first-class & weighs up to a max. of 70 lbs, & has a max. size of no more than 108" in length & distance around the thickest part.
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Priority Mail
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p. 338 b
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What does GPM stand for & what is it?
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Global Priority Mail - an airmail service that provides a reliable, economical means of sending mail & parcels of less than 4 lbs. to more than 51 countries worldwide.
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p. 338 b
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Personal, & business correspondence, handwritten & printed messages, bills, statements of acct., postcards, printed forms filled out in writing, & business reply mail not requiring the highest priority are classified as what type of mail?
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First-class mail
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p. 338 c
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What is the maximum weight allowance for first-class mail?
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13 ozs.
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p. 338 c
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Publications such as newspapers, magazines, & other periodical publications whose primary purpose is transmitting information to a subscription list are included in the class of mail called _____.
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Periodicals
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p. 338 d
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Mail matter that is not required to be sent by first-class mail or periodicals must be sent by _____ mail.
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Standard
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p. 338 e
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What are the 2 subclasses of standard mail, & how much are their weight limitations?
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Subclass A for less than 16 ozs.; Subclass B for more than 1 lb.
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p. 338 e
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The class of mail intended for catalogs, merchandise, & other printed material is called _____ services.
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package
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p. 338 f.
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Merchandise, books, circulars, catalogs, & other printed matter may be mailed by _____ _____.
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Parcel post
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p. 338 f
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Advertising, promotional material, directories, or editorial material may be sent as _____ _____ _____.
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Bound printed matter
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p. 339 f.
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The types of materials that can be sent by _____ mail include books of at least eight pages, film, printed music, printed test materials, sound recordings, play scripts, printed educational charges, medical information, & computer-readable media.
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Media
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p. 339 f.
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Qualifying institutions (libraries, universities, zoos, research institutions) can mail educational & research material by _____ mail.
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Library
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p. 339 f.
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____ service is advantageous for distances greater than 250 miles.
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Airmail
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p. 339 2 a.
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_____ _____ includes regular postage plus an extra fee for the special delivery.
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Special delivery
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p. 339 2 b
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_____ _____ is for unusual mail & packages sent by first-class mail, priority mail, & package services that require preferential handling.
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Special handling
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p. 339 2 b.
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Protection is given to valuable items, money, checks, jewelry, bonds, stock certificates, & important papers. All classes of mail may be sent by _____ mail.
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Registered
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p. 339 2 c
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Mail may also be sent as _____ mail. The insurance covers up to $500 against loss or damage.
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Insured
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p. 339 2 d.
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When proof is needed that an item was taken to the post office for mailing, a _____ of _____ may be purchased, not as proof of delivery but rather as proof of mailing.
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Certificate of mailing
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p. 339 2 e.
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First-class mail with no dollar value of its own may be sent as _____ mail, thus providing proof of mailing & delivery.
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Certified mail
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p. 340 g.
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A person in charge of an organization's Web site needs to be skilled in communication, artistic design, & technology as well as Web site management strategies. The person responsible for these activities is called a _____.
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Webmaster
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p. 346 2
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The _____ of a sentence is a noun or noun equivalent that serves as the topic of the sentence.
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Subject
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p. 354 A 1 a
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The ____ of a sentence tells what the subject has done, is doing, or will be doing, or the _____ can express a condition about the subject.
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Verb
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p. 354 A 1 b
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Action verbs are usually followed by a _____ _____, and completes the sentence.
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Direct Object
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p. 355 e
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A noun is the predicate that refers to the subject or is an adjective that describes the subject is known as a _____.
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Complement
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p. 356 d.
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A noun or noun equivalent is called a _____ _____
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Predicate noun
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p. 356 d.
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An adjective is called a _____ .
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Predicate
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p. 356
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Single words may describe or modify other words in the sentence. These _____ usually add descriptive details or specific definition to key words and assist the writer in being more specific.
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Modifiers
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p. 356
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An _____ clause contains a subject & verb (predicate) and can stand by itself as a sentence.
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Independent
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p. 357 b
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A group of words that is not an independent clause is called a _____ _____.
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Sentence fragment
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p. 357 b.
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A _____ clause also contains a subject & a verb (predicate); however, the clause is part of the sentence & cannot stand by itself as a complete sentence.
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Dependent
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p. 357 2
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A _____ phrase functions as an adjective.
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Participle
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p. 358 c 2
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A _____ phrase functions as a noun.
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Gerund
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p. 358 c 2
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An _____ phrase functions as a noun, an adjective, or an adverb.
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Infinitive
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p. 358 c 2
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The _____ is used to show possession & to form plurals.
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Apostrophe
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p. 359 B 1
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How many spaces follows a colon?
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Two
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p. 360 2
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A _____ is perhaps the most commonly used mark of punctuation in sentences.
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Comma
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p. 361 3
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A word, phrase, or clause that is not necessary to the grammatical completeness & meaning of the sentence is considered a _____ expression.
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Parenthetical
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p. 362 c.
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When two adjectives modify the same noun & the 'and' is missing, a comma is used to replace the missing 'and'. These two adjectives must be equal in rank; that is, they can be changed around & the meaning will not be distorted. We call these adjectives _____ adjectives.
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Coordinate
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p. 363 h.
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Typically, a _____ is used to emphasize one or more parenthetical words.
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Dash
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p. 364 4
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_____ marks are used to show the omission of words within a sentence. An _____ is typed with three periods, with a space before & after each period.
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Ellipsis
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p. 364 5
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After a word, phrase, or sentence, an _____ _____ is used for emphasis.
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Exclamation Point
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p. 364 5
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The ____ is typically used for word division or in a compound word.
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Hyphen
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p. 365 7
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Adjectives are not equal in rank, & must appear in order or the sentence will not make sense. The adjectives are called _____ adjectives.
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Consecutive
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p. 364 3
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_____ are used to enclose words or phrases that are needed for clarification but need to be deemphasized.
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Parentheses
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p. 366 8
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A _____ is a very commonly used mark of punctuation.
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Period
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p. 366 9
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A _____ _____ is used at the end of a sentence that asks a direct question.
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Question mark
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p. 368 10
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_____ _____ are placed around the exact words that were spoken or written.
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Quotation marks
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p. 368 11
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The _____ is used to separate compound sentences or a series within a series.
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Semicolon
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p. 369 12
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The _____ is used for underlining titles, specific words, paragraph headings, or single letters.
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Underscore
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p. 369
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Specific geographical locations & directions used to identify geographic areas are _____
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Capitalized
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p. 372 8
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When used to indicate direction, the word is not _____.
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Capitalized
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p. 372 8
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True or false? Names of the seasons are capitalized.
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False
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p. 373
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True or false? Numbers from one through ten are usually spelled out; numbers above should be in figures.
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True
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p. 377
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True or false? You should not divide words between syllables.
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False
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p. 382 3
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True or false? Words of four or five letters should never be divided, & the division of six-letter words should be avoided.
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True
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p. 382
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True or false? When a word containing three or more syllables is to be divided next to a one-letter syllable, the division should come after the one-letter syllable.
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True
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p. 383
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True or false? It's acceptable to divide figures, amounts of money, figures from an identifying term, or abbreviation.
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False
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p. 384 q.
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True or false? You should avoid dividing web addresses.
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True
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p. 384 q.
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True or false? In business, it does not matter whether a man or a woman offers to shake hands first.
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True
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p. 395 3 b.
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What are the dimensions of a business card?
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3 1/2" x 2"
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p. 396 5
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What type of clause is one that is necessary to the completeness of the sentence and does not require commas?
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Restrictive (clause)
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p. 197
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What type of clause is one that does not add meaning to the sentence, may be considered parenthetical, and is set off by commas?
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Nonrestrictive (clause)
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p. 197
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At the end of an e-mail message, a ____ _____ should be included with your name, title, company name, e-mail address, & telephone number.
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Signature file
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p. 345
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The person in charge of an organization's web site needs to be skilled in communication, artistic design, & technology as well as web site management is called what?
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A Webmaster
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p. 346
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A _____ _____ completes the sentence by answering the question "what" or "whom" after the verb.
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Direct Object
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p. 355
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A _____ phrase is a verbal phrase that functions as a noun.
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Gerund
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p. 438
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The _____ is used to show possission and to form plurals.
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Apostrophe
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p. 359
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_____ is defined as the use of information or ideas from secondary sources by writers who intentionally refrain from including documentation giving the original author appropriate credit.
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Plagiarism
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p. 301
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_____ _____ are used to cite specific information that is quoted or paraphrased from secondary information sources.
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Reference Citations
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p. 301
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What is it called when someone tries to rewrite the original author's words or ideas into their own words?
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Paraphrasing
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p. 301
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Etiquette practices for the electronic environment are often referred to as _____.
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Netiquette
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p. 344
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