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22 Cards in this Set
- Front
- Back
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A special code of behavior required in specific work situations.
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Business etiquette
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Connecting device between sender (source) and receiver through which a message passes.
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Channel
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The degree to which messages and meanings that are sent are clear, precise, and understandable.
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Clarity
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The process of sharing information and meaning, knowingly and unknowingly.
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Communication
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The pattern of physical cues, environmental stimuli, and understanding that conveys meaning between two individuals of the same culture.
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Cultural context
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A shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior.
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Culture
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The process by which the receiver interprets the meaning(s) of the message.
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Decoding
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The process of translating communication into an understandable message, utilizing appropriate symbols.
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Encoding
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Judging other groups, according to your own standards, behaviors, and customs, and deciding "our" way is superior.
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Ethnocentrism
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Discussions with employees on the impact or consequences of their actions and an opportunity to provide input on the next steps to be taken.
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Feedback
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Communication that occurs within official organizational channels and is officially sanctioned by the organization.
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Formal communication
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Communication channels within departments and those extending from one department to another that are not shown on the organization chart.
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Gangplank
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Communication that exists outside the organization's formal structure and bypasses hierarchical levels of authority: often referred to as the "grapevine".
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Informal communication
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Management By Walking Around - the practice of dealing with subordinates and learning what is occurring by walking around, talking with workers on an informal basis at their work sites, and observing working conditions, employee behaviors, and business operations.
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MBWA
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Anything that interferes with the communication process.
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Noise
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Agreements barring an employee from accepting similar work with a direct competitor within a geographic range for a specified number of years.
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Noncompete clauses
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The process of sharing information without the use of words. Messages are transmitted by behaviors and actions such as body movements, office layout appearance, tone of voice, and facial expression.
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Nonverbal communication
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Sounds that may be used to express words. The tone of voice pitch, pace, degree of loudness, and accents are examples.
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Paralanguage
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The study of spatial distances between individuals in different cultures.
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Proxemics
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The person or object to which the messages is directed.
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Receiver
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Someone who wishes to send a message.
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Source
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Trying to classify others into predictable groupings.
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Stereotyping
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