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22 Cards in this Set

  • Front
  • Back
A special code of behavior required in specific work situations.
Business etiquette
Connecting device between sender (source) and receiver through which a message passes.
Channel
The degree to which messages and meanings that are sent are clear, precise, and understandable.
Clarity
The process of sharing information and meaning, knowingly and unknowingly.
Communication
The pattern of physical cues, environmental stimuli, and understanding that conveys meaning between two individuals of the same culture.
Cultural context
A shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior.
Culture
The process by which the receiver interprets the meaning(s) of the message.
Decoding
The process of translating communication into an understandable message, utilizing appropriate symbols.
Encoding
Judging other groups, according to your own standards, behaviors, and customs, and deciding "our" way is superior.
Ethnocentrism
Discussions with employees on the impact or consequences of their actions and an opportunity to provide input on the next steps to be taken.
Feedback
Communication that occurs within official organizational channels and is officially sanctioned by the organization.
Formal communication
Communication channels within departments and those extending from one department to another that are not shown on the organization chart.
Gangplank
Communication that exists outside the organization's formal structure and bypasses hierarchical levels of authority: often referred to as the "grapevine".
Informal communication
Management By Walking Around - the practice of dealing with subordinates and learning what is occurring by walking around, talking with workers on an informal basis at their work sites, and observing working conditions, employee behaviors, and business operations.
MBWA
Anything that interferes with the communication process.
Noise
Agreements barring an employee from accepting similar work with a direct competitor within a geographic range for a specified number of years.
Noncompete clauses
The process of sharing information without the use of words. Messages are transmitted by behaviors and actions such as body movements, office layout appearance, tone of voice, and facial expression.
Nonverbal communication
Sounds that may be used to express words. The tone of voice pitch, pace, degree of loudness, and accents are examples.
Paralanguage
The study of spatial distances between individuals in different cultures.
Proxemics
The person or object to which the messages is directed.
Receiver
Someone who wishes to send a message.
Source
Trying to classify others into predictable groupings.
Stereotyping