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23 Cards in this Set
- Front
- Back
- 3rd side (hint)
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What is the definition of Management?
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Management is the process of achieving organizational goals by planning, organizing, leading and controlling organizational resources-(people)
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What are the operational areas that require management?
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1) Staffing
2) Projects 3) Teams 4) Change control process 5) Documentation 6) Customer service |
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How do you develop a job description?
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List the major functions of the role, then itemize the tasks required to complete those functions.
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What are the 5 facets of evaluating a job seeker?
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1) Experience
2) Qualifications 3) Education 4) Interpersonal and communication skills 5) Fit for the department/organization |
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Regarding employee management, what must a manager must consider?
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1) Hiring
2) Employee retention 3) Employee development 4) Performance evaluation |
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What must disciplinary actions be based on?
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Clear facts and with documented justification.
If disciplinary action is needed, it should be done progressively over time, verbal warning, written warning, and if needed then discharge. |
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What are the knowledge areas of project management?
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1) Integration management
2) Scope management 3) Time management 4) Cost management 5) Quality management 6) HR management 7) Communication management 8) Risk management 9) Project procurement management |
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What is the triple constraints for a project manager?
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1) Scope - meets expectations?
2) Schedule - on time? 3) Cost - in budget? |
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What are the phases of a project?
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1) Initiate
2) Plan 3) Execute 4) Monitor and Control 5) Project closure and hand-off to be integrated into operations |
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What is a project charter?
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A project charter is a high-level document that generally describes the purpose, scope, objectives, costs and schedule of the intended project.
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What is the project plan?
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A project plan is a detailed document that contains day-to-day activities of the project from start to finish.
It is to be used to measure progress and completeness. |
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What is the purpose of the project steering committee?
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The project steering committee ensures the PM is managing the project properly.
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What are the 2 types of project related changes?
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1) Reactive change: are necessary to respond to project problems.
2) Requested changes: are changes that cause changes to the initial proj requirements, scope, deliverables as requested by end-users or other project staff. |
1) Reactive changes could be due to errors or other issues that come up.
2) Requested changes are changes propose due to scope creep. |
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What are the facets of project change management?
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1) Value and Priority - setting limits on the scope of changes
2) Timing - assessing if the change affect proj schedule 3) Cost - assessing if the chnage will change affect proj cost 4) Impact - the overall impact of the change on the project |
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Who are project champions?
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People who can advocate the project's proposed changes and who work within their departments to establish changes in processes and behaviors.
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What is the difference between a "standing" team and an "ad-hoc team"?
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A standing team is a traditional team, such as the web development team.
An ad-hoc team is one that is created temporarily to achieve an objective which has a definite start and finish, aka project. |
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What are the types of documentation that a manager must manage?
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1) System documentation
2) Operational documentation 3) Department documentation |
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What is system documentation?
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All documentation of a system from initiation to the end of implementation.
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What is operational documentation?
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It is documentation that contains training, support, maintenance information of systems already in operation. Examples: database maintenance procedures, data backup procedures, upgrade schedules and related procedures.
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What is departmental documentation?
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It is the creation of departmental policies and procedures. These documents help to guide current employees to conform to a standard and also serve as teaching tools for new hires.
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How does HIMSS define "customer-centric"?
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Putting the customer at the center or focus of design or service.
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What are SL commitments of an IT department?
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Service Level functions/procedures which document the amount and type of IT service/support provided in a certain time frame.
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What makes up Service Level Management?
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It contains:
1) Levels and types of resources provided. 2) The reporting mechanisms 3) Help desk triage procedures 4) Issue tracking procedures 5) Managing user satisfaction surveys |
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