Cp111 Communication Skills Lab

Front 1

Name the three central elements of the health care relationship.

Back 1

1) Communication
2) Continuity of Care
3) Quality of Care

Front 2

How is patient-provider communication different from an ordinary conversation?

Back 2

1) Involves active listening, interpreting, understanding
2) Discussion of specific goals

Front 3

As a healthcare professional, how can you ensure good and effective patient-provider communication?

Back 3

A healthcare provider must be able to: (a) build rapport with patient, and (b) provide respect, (c) empathize with the patient and (d) be willing to listen and understand to the patient’s perspective on the health issue and (e) be non-judgmental regarding whatever the patient says or discloses.

Front 4

What does good patient-provider communication do?

Back 4

1) Establish rapport with pt,
2) Identify pt's purpose of visit,
3) Uncover pt's medication history,
4) Discuss pt's current management plan,
5) Revise and adjust pt's management plans

Front 5

What are the pillars of good patient-provider communication?

Back 5

Active, Involved, Responsive

(think AIR)

Front 6

When talking with a patient, what are you listening for?

Back 6

Paying attention to verbal and nonverbal cues about their:
Symptoms,
Medication history,
Progression of illness,
Side effects,
etc.

Front 7

Why is it important to know the pt's medication history?

Back 7

1) To catch medication errors & prevent adverse events,
2) To assess & improve the pt's understanding about their medication,
3) Serves as a record of pt's use of Rx medication, OTC meds, herbal and dietary supplements,
4) Serves as a record of pt's social activities: tobacco, alcohol, caffeine, or recreational drug use.

Front 8

When taking a pt's medication history, what do you want to know about their current prescription or OTC medications? Supplements?

Back 8

Drug name, Dose, Frequency, Length of therapy, and (for OTC or supplements) what problem pt is trying to treat.

Front 9

What are some barriers to communication?

Back 9

Time,
Physical space,
Poor listening,
Language,
Culture,
Use of medical jargon,
Focusing on "your" agenda and not that of the patient.

Front 10

How is patient counseling more than simply giving information about medications?

Back 10

1) Give advice about managing medications,
2) Give advice about managing medical problems/illnesses,
3) Present treatment options,
4) Discuss & implement treatment plans.

Front 11

What are some strategies for Patient Counseling?

Back 11

1) Assess patient needs,
2) Assess patient’s emotional reaction to illness or
medical problem,
3) Assess feelings about medication use,
4) Discuss strategies to improve quality of life