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8 Cards in this Set
- Front
- Back
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List and describe variables contributing to patient-provider discordance.
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Age (generational),
Gender, Health Status, Acculturation to western medical practices, Racial/ethnic background, Language, Dialects (leading to differences in terminology and meaning), Health literacy, Educational attainment. |
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Identify and describe common causes of communication differences between pharmacists and patients.
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Language Barrier (familiarity with English, accents, slang, speed),
Literacy Barrier (understanding medical terminologies), Cultural barrier (verbal & non-verbal communication styles, beliefs about health, illness and healing), Trust, Perceptions and Stereotypes (predispositions). |
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List 5 signs that cultural differences may exist a between a pharmacist and patient.
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1. Conflict with health care providers
2. Dissatisfaction with care and services 3. Resistance to care recommendations 4. Lack of adherence to care plan 5. Patient/family does not return for care or services 6. Mismatch between what the patient/family is saying verbally and nonverbally |
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Identify and analyze some behaviors you find personally challenging when communicating with others.
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1. Verbal
2. Non-verbal 3. Written 4. Sign language 5. Personal/Impersonal 6. Degree of formality 7. Degree of directness 8. Appropriate subjects for conversation |
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Describe 3 common strategies of techniques that can be used to facilitate communication across cultural differences that may exist between a pharmacist and patient.
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1. Introduce yourself
2. Ask open-ended questions 3. Engage in active, curious, reflective listening 4. Proactively inquire about/observe and respect their preferences 5. Empathize 6. Demonstrate caring behaviors |
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Describe one explanatory framework model that can be used with patients to help elicit health beliefs, practices, and experiences.
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L-E-A-R-N
LISTEN with sympathy and understanding to the patient’s perception of the problem, EXPLAIN your understanding/perceptions of the problem, ACKNOWLEDGE and discuss the differences and similarities, RECOMMEND treatment, NEGOTIATE agreement |
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Describe another explanatory framework model that can be used with patients to help elicit health beliefs, practices, and experiences.
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Establish RAPPORT
Demonstrate EMPATHY Offer SUPPORT Establish a PARTNERSHIP Provide EXPLANATIONS Model CULTURAL COMPETENCE Establish, model, and nurture TRUST ER Dem E (Moore) OS EP Provide E Model CC EM&NT |
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Describe another explanatory framework model that can be used with patients to help elicit health beliefs, practices, and experiences.
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A-D-H-E-R-R-E
ACKNOWLEDGE the need for treatment DISCUSS treatment options and the consequences of non-treatment HANDLE any questions or concerns regarding treatment EVALUATE the patient’s health literacy, understanding of the purpose/rationale for treatment, and barriers and facilitators to adherence RECOMMEND/REVIEW the therapeutic regimen EMPOWER by eliciting the patient’s commitment and willingness to follow through with the regimen |
