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137 Cards in this Set
- Front
- Back
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Acronym: MSOB
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Measurable Samples of Behavior
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Define effecive communication.
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Any communication in which the receiver correctly understands/interprets the message you are saying/sending.
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Define "narrowing", in terms of communication.
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Narrowing is taking a broad topic and dividing it into more manageable and restrictive, but relevant, subtopics.
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List 3 reasons for communication.
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To Inform
To Persuade To Direct |
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Define "the bottom line, in terms of communication.
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The specific objective, thesis statement, or the end product.
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The "sending audience" perspective is realizing that you are not speaking for yourself, but for....?
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Your boss / commander / organization / business / etc.
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How can you figure out how many "words" you can use in the time alloted for your speech?
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Convert time allowed into minutes. Multiply that number by 150.
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List 5 categories for research:
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Almanacs
Dictionaries Encyclopedias Thesauruses E-sources (electronic journals) |
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Good reference citation reflects....?
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...your credibility and indicates your depth of research to your audience.
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List 5 types of support for your topic.
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Definitions
Examples Comparisons Testimony Statistics |
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Describe the three elements of organizing the framework of your communication:
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Introduction
Body Conclusion |
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Statements used to move from one point to the next, seamlessly, are called ?
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Transitions
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List 7 patterns for organizing your presentation:
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Topical
Time/Chronological Reason Problem-Solution Pros-Cons Spatial/Geographical Cause-and-effect |
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Name a brainstorming activity in which you allow your unorganized thoughts flow onto paper, connecting like items/thoughts as your progress.
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Mind-mapping
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List 4 outline types:
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Scratch
Formal Informal Talking paper |
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"Faulty analogies", "asserted conclusions", "loaded question" and "non sequitur" are terms for.....?
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They are examples of flaws, or fallacies in logic.
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What devices, when woven skillfully into your message, can assist you and your audience in following your train of thought?
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Transitional phrases
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List 4 available resources for research:
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Library
Internet Reference books Individuals (experts/sources) |
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What are the acceptable standards for printed presentation?
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1. Double space
2. Ensure main points are adequately supported 3. Use 12 pt. Times New Roman font; 1" margins all sides; align text to left margin 4. OR print/write legibly using standard 8.5"x11" college-ruled notebook paper; clean edges. |
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List 3 areas to focus on when writing a paper:
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Technical accuracy and coverage;
Arrangement and flow; Readability and mechanics |
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What is communication in the Air Force?
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It's the exchange and comprehension of verbal and nonverbal meaning between supervisors and subordinates.
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Name the communication barrier: The result of personnel not understanding their responsibilities and the lines of authority within a given organizational structure.
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Organizational barrier
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Name the communication barrier: The result of our inability to use the right word(s) to communicate with our receiver.
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Language barrier
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Name the communication barrier: The result of managers not listening and not having an understanding attitude toward information and suggestions that reach them.
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Managerial barrier
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Name the communication barrier: The result of certain psychological needs not being met, such as: a feeling of security; oppurtunity for advancement; desire to be treated fairly; and realizing that one's work is useful and important.
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Psychological barrier
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What are three key responsibilities in communication between supervisors and subordinates?
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1. Keep communication channels open
2. Maintain an environment conducive to communication 3. Communicate effectively |
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Communications flow in three directions.....list them.
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Upwards, downwards, and laterally.
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What are the two types of bullet statements?
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Single idea bullet (SIB)
and Single accomplishment bullet (SAB). |
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Describe the contents of a Single Idea Bullet.
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SIB = SAC +1 = Specific, Accurate, Concise + Single Accomplishment/Achievement
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Describe the contents of a Single Accomplishment Bullet.
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SAB = SAC +2 = Specific, Accurate, Concise + Single Accomplishment/Achievement + Impact
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List 7 important considerations when preparing a speaking presentation.
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Physical behaviors
Voice (inflection & volume) Enthuisiam & sincerity Nervousness Word Usage Time Visual Aids |
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Practising for a presentation helps with the following three areas:
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1. Helps in the editing phase
2. Brings new ideas/possibilities to light 3. Gets you ready to actually deliver the speech, esp. in extemporaneous presentations |
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Define "extemporaneous" speeches.
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Carefully prepared but delivered without / with minimal notes or text; "off the cuff".
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"Attention stage" purpose?
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"Stop talking and pay attention to me". Use of humor, a startling statement, or dramatic devices are common.
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"General purpose" purpose?
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To state your point of view/intention clearly, as soon as possible in the presentation.
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"Motivation" purpose?
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Should show the audience why it is in their best interest to listen and retain the material you are going to present.
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"Overview" purpose?
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Will provide the audience with a road map of the information that is to follow.
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"Body" purpose?
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The "supporting" arguments to your "General Purpose". Be very familiar with your topic to display profiency and establish trust from your audience.
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"Conclusion" purpose?
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Contains a summary, a remotivation/recommendation or restatement of postion and a closure.
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"Summary / Remotivation / Closure" definition and purpose?
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Summary restates the main points and their relationships together. Remotivation reminds the audience why this information directly impacts them. Closure lets the audience know the presentation is over and brings communication fuill circle.
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10 Lessons in Leadership - Be cautious of _______.
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Labels.
example "I'm just an Airman." |
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10 Lessons in Leadership - Everyone deserves _____ .
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Respect.
For all members of a team, from janitor to general. |
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10 Lessons in Leadership - __________ makes a difference.
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Courtesy.
Be heartfelt in customs and courtesies. |
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10 Lessons in Leadership - Take ______ to know your people.
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Time.
You can miss great leaders if you don't get to know them. |
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10 Lessons in Leadership - Anyone can be a _____.
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Hero.
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10 Lessons in Leadership -
Leaders should be ______. |
Humble.
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10 Lessons in Leadership - Life won't always hand you what you think you ______.
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Deserve.
With or without the accolades, do your job well. |
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10 Lessons in Leadership - Don't pursue glory, pursue _______.
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Excellence.
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10 Lessons in Leadership - No _____ is beneath a leader.
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Job.
If a Medal of Honor recepient cleaned latrines, is there a job that is beneath your dignity? |
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10 Lessons in Leadership - ______ is a leadership laboratory.
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Life.
Everyday lessons/experience teach us leadership outside of PME. |
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Two step plan for effective time management?
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1) Establish a to-do task list - a personal and professional WISH list and a personal and professional NEED to accomplish list.
2) Prioritize your tasks - ABC Priority system - label them as "Have to do", Not quite as urgent" and "Nice to do". |
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Describe the ABC Priority system.
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"Have to do",
"Not quite as urgent" and "Nice to do" labels for tasks. |
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What are three outcomes of distress?
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Any combination of physiological, psychological, or behavioral outcomes.
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What are the 7 subcategories of organizational stressors?
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Job stressors / Role Stressors / Environmental Stressors / Interpersonal Stressors / Leadership Stressors / Organizational Structure and Change Stressors
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An individual's requirement for personal space to feel comfortable is called....
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Social density.
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What is the most widely recognized and probably most serious common stress reaction?
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Alcohol use.
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A specific type or pattern of behaviors intended to ensure work center effectiveness and mission accomplishment brought about by a state of order and obedience is called.....
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Discipline.
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"To define the specific responsibilities for each rank, the relationship between each rank and how each rank fits into the organization, and the career progression through the ranks" is the purpose of what structure?
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Enlisted Force Structure.
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A systematic approach to optimizing risk to support the best mission outcomes is called....?
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Operational Risk Management (ORM)
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This theory states that a person can be conditioned to respond to a certain stimulus.
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Classical conditioning, or stimulus-response
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This theory states that when consequences are good, something pleasant happens or something unpleasant is removed, and the behavior is then reinforced.
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Operant conditioning, or "punishment and reinforcement".
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This theory states that we tend to imitate what we see others do.
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Observational learning.
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A "process that both energizes and directs goal-oriented behavior" is also called....
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Motivation.
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What theory of motivation asserts that job satisfaction and dissatisfaction are caused by different work-related factors?
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Herzberg's Two Factor Theory.
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What are the two "factors" of Herzberg's Two Factor Theory and describe?
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Motivators (variables that lead to job satisfaction) and hygienes (factors that can influence work performance and cause job dissatisfaction).
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What three critical needs may be fulfilled through the organization in McClelland's Achievement Motivation Theory?
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Power - controlling others
Affiliation - social & interpersonal activities Achievement - derived from reaching goals |
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An example of this theory is as follows: A subordinate puts in a lot of effort and gets a day off; he sees others putting in much less effort but receiving the same time off; he will lose his motivation to put out the extra effort.
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Adam's Equity Theory
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Another theory of motivation states: the activity will lead to a given outcome (expectancy); that the outcome will yield other outcomes (instrumentality); and that those other outcomes are valued (valence).
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Vroom's Expectacy Theory
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This process conditions us to react to a given situation or process a given set of information in a certain way. It helps us to gain an understanding of right and wrong and helps us to respond accordingly.
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This process is called "learning".
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What is a motivational force that plays a role in our long term goals and have an interactive relationship with our needs and behavior in reaching that goal?
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Aspirations.
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_______ motivates us and impacts how we are typically going to respond to any given situation; it is made up by many traits and, often times, is determined by how others see us.
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Personality
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A poor ____________ results in persons not believing that they are capable or important.
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Self-concept
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_______ refers to the degree of control people feel they have in any given situation.
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Self efficacy.
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___ __ ______ relates to whether people feel the outcomes of their behavior are truly a result of their action.
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Locus of control
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________ are the foundation of our behavior. We use them to pass judgment and make decisions, use them to assess the actions of others, develop positions on issues and avoid certain tasks.
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Values.
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______ _________ is an ongoing process involving interaction of individuals within a team to achieve the desired objective.
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Group dynamics
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Actions associated with accomplishing the team's specific task, solving a problem, or accomplishing a goal?
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Task elements
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Personal identity in the team, relationships among team members, and identification with the organization are known as?
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Non-task elements
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______ _______ is the effort in which a group studies its own process of working together and acts to create a climate that encourages and values contributions of team members.
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Team building
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Most important attribute necessary to reach long-term goals?
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Patience
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List the stages of team development.
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Forming
Storming Norming Performing |
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Which stage of team development known as the exploration stage? What behaviors are associated with this stage?
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Forming stage / Behaviors are being cautious, exploring boundries, being non-committal, having hidden agendas, having little to no group identity, forming cliques, and feeling a need to be liked.
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What stage of team development is characterized by competition and strained relationships among team members?
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Storming.
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In what stage of team development do members display cohesiveness?
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Norming.
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By this stage in team development, team members can define tasks, manage conflicts and accomplish the mission collectively.
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Performing.
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Can be defined as disharmony brought about through differing behavior, aims or methods?
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Conflict.
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What helps reduce potential for conflict by giving people a better understanding and appreciation for other positions and processes in the work center?
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Cross-training
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Attaining or surpassing of objectives and tasks dealing with mission accomplishment is known as?
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Organizational effectiveness.
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Strong personality encounters weak personality / ambitious individual deals with unambitious person / physical stature is unequal / aggressive person interacts with a passive person --
These factors are known as: |
Interpersonal factors
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List 5 situational factors with leading and management in an organization.
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1) Interpersonal factors
2) Time 3) Structure of the job/ organization 4) Outside influences 5) Be aware of yourself |
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Leadership style behaviors:
In this style, the leader spells out the follower's role, clearly tells the subordinate what to do, where to do it, how to do it, when to do it, and closely supervises performance. |
Directive behavior.
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Leadership style behaviors:
This leader will engage in two-way communication, not only speaking but also listening and providing support and encouragement. This facilitates interaction and involves the subordinate in decision-making. |
Supportive behavior.
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The degree of knowledge or skill possessed by the subordinate is called?
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Competence.
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A combination of both confidence and motivation is called?
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Commitment.
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Development Levels
Define D1 |
Low Competence/High Commitment - lacks skill and knowledge for task, but is eager to try anyway
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Development Levels
Define D2 |
Some Comptence/Low Commitment - has some knowledge or training, but confidence may still be low for a number of reasons.
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Development Levels
Define D3 |
High Competence/Variable Committment - skilled individual but whose commitment may vary due to low self-confidence, personal problems, and/or lack of valued recognition/support.
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Development Levels
Define D4 |
High Competence/High Commitment - has all the technical and team skills to do the task and is motivated, self-directed, self-supporting.
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Leadership Levels
Define S1 |
Known as "directing" - exhibits more directive behavior, provides specific instructions, control task accomplishment, make most of the decisions and closely supervise workers.
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Leadership Levels
Define S2 |
Known as "coaching" - implies that the manager still decides what the game plan will be, and directs task accomplishment, but may consult with subordinates or ask for their ideas.
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Leadership Levels
Define S3 |
Known as "supporting" - implies an increase in supportive behavior and a decrease in directive behavior; more two-way communication; involving subordinates in problem-solving, process improvement and decision making.
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Leadership Levels
Define S4 |
Known as "delegating" - implies that the leader assigns responsibility to the subordinate, and then backs off. Many refer to this as EMPOWERMENT.
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Development/Leadership matching:
D1. Low Competence/High Commitment -> |
S1. Directing
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Development/Leadership matching:
D2. Some Competence/Low Commitment -> |
S2. Coaching
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Development/Leadership matching:
D3. High Competence/Variable Commitment -> |
S3. Supporting
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Development/Leadership matching:
D4. High Competence/High Commitment -> |
S4. Delegating
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This operation underlined the importance and feasibility of sustained, round-the-clock mass movement of cargo by air.
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Berlin Airlift / Operation Vittles
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The Air Force's first jet aircraft?
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F-80 Shooting Star
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What was the most significant use of air power during the Vietnam War?
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LINEBACK II - a very accurate and highly concentrated attack on sanctioned areas.
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The Aeronautical division of the US Army signal corps first enlisted man and one of aviation's earliest pioneers.
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Corporal Edward Ward
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First enlisted man to lose his life in an air accident
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Corporal Frank S. Scott
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The first black pilot and fighter pilot
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Corporal Eugene Bullard
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The first woman to enlist in the first minute of the first hour of the first day that regular Air Force duty was authorized for women
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Staff Sergeant Esther Blake
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The first woman to be promoted to the highest noncommissioned officer grade.
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CMSgt Grace Peterson
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Promoting health, morale, welfare; Maintaining discipline and standards; monitoring unit administration; Preparing and presenting squadron training and information programs; and supervising care and upkeep of squadrom dormitories are responsibilities of what rank?
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First Sergeant
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What does adhering to the standards of dress and appearance promote?
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Unity within an organization, pride in oneself and in the organization.
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Three ways to honor the American flag?
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Salute it, place it in the position of honor, and never dip it to any person or object.
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What are two elements of military etiquette?
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Kindness and respect.
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What is the impact of gossip on the work center?
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It can create a barrier to effective communications and inhibit productive work and accomplishment of the mission.
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What is the purpose of the military salute?
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It's a significant symbol of the military profession recognized as a mark of a well-trained, disciplined military member.
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What are the first and second places of honor?
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1) always to the right
2) in front or "going first" |
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What are some aspects of wellness?
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Exercise
Nutrition Managing your weight/stress Not smoking Current immunizations Physical check-ups |
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What is the purpose of aerobic exercise?
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Blood and muscles are better at transporting and utilizing oxygen. Heart pumping and lung inhalations/exhalations develop efficiency with less effort.
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What are some benefits of strength training?
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Stronger muscles
Greater endurance of movement Improved alignment Muscle balance Increase in metabolic rate Better physique |
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Explain the FIT concept
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Frequency (how often)
Intensity (level of effort) Time (duration of activity) |
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What are 6 major categories of nutrients?
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Carbohydrates
Proteins Fats Vitamins Minerals Water |
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Most efficient method to achieve permanent weight loss?
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Decrease calorie intake and increase calorie output.
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How can stress be positive?
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It can serve as a motivator or initiator for activity
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What factors influence maintaining a healthy lifestyle?
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Living and working environments; inherited characteristics; and the medical care you've received.
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What are some responsibilities a military individual has in maintaining a state of physical well-being?
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Eat healthy
Exercise regularly Get plenty of sleep Abstain from smoking Have effective methods for managing stress |
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Knowing the difference between right and wrong; used to determine what action to pursue; standards by which we act; values; our behaviors; our adopted attitudes and beliefs...
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Ethics
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The deliberate attempt to deceive or deprive the Air Force of something of value?
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Fraud
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Extravagant, careless, or needless expenditure of Air Force resources?
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Waste
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Intentional, wrongful, or improper use of Air Force resources?
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Abuse
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Involves a hostile govenment (one whose relations with the US is tense) legally detaining a US citizen/serviceman for violations of its law.
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Hostile government detention
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The detention of US citizens by terrorists who are sponsored by the government of the country in which the US citizens are being held.
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Hostile government-sponsored terrorist detention
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Detention of US citizens by terrorists who are not sponsored by a hostile government.
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Independent terrorist group detention
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