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75 Cards in this Set
- Front
- Back
Select all applicable Personal Approaches that combine to make the Advancer Team Role: |
-Spontaneous Approach |
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The Flexer Team Role is a combination of which approaches: |
-Spontaneous Approach |
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Which team Role uses methodical processes to analyze things in an orderly manner to detect possible flaws/identify potential problems; and is good at modifying ideas. |
Refiner |
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Who generates new ideas and fresh concepts, look for activities that are unstructured or abstract, thrives on innovation for unique solutions, and are good at reframing a problem, looking for outside the box solutions. |
Creator |
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Select description(s) that show how a Creator typically experiences the P.E.P. Cycle |
Short-lived |
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An Advancer’s typical experience with the P.E.P. Cycle is as follows: they panic at first because they have no ideas. They become elated when they hear one they like. They may have had some experiences with similar ideas in the past as well. They go back to panic because other team members may poke holes in the ideas and raise objections to them. Advancers feel elated when they hear an idea they like. Choose the attributes associated with an advancer: |
A. "That's a great idea!" |
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A Refiner’s typical experience with the P.E.P. Cycle is as follows: they panic at first because they have no ideas. Once the Advancers promote ideas from the Creators, the Refiners are able to Clarify any objections, and may poke new holes in the ideas where they see faulty information. They will also take ideas and make them better. Refiners go back to panic when they ask the question, ”What if they can’t handle these requirements?” |
-"What if they can't handle these requirements?" |
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An Executor’s typical experience with the P.E.P. Cycle is as follows: they panic at first because they ask the question, ”Oh, you’re going to change?” Once the ideas have flourished from Creator to Advancer and have been Refined, Executors become elated when they can say, “Now I have the information I need and can implement the plan or idea.” Executors go back to panic because they are afraid it won’t work. |
"Oh, you're going to change?" |
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A Flexer’s typical experience with the P.E.P. Cycle is as follows: they are also panicked at first because they hear the requirements and know, “We have nothing.” They become elated when they are able to fill the gaps, playing the role of dealmaker, and providing team balance. They panic again when they ask the final questions, “What if they don’t buy it?” |
"We have nothing" |
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Which factor(s) summarize the Creating stage of a team? |
Focus on possibilities |
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Which factor(s) summarize the Advancing stage of a team? |
-Gives ideas more structure |
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Which factor(s) summarize the Refining stage of a team? |
-Develops and evaluates detailed plans for implementation |
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Which factor(s) summarize the Executing stage of a team? |
-Follow through on the plan to get concrete results |
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CMSgt Smoke gathers his Tiger Team and says, "Given our dismal results during the last UCI, our goal is to come up with ways to improve before the next one." A few members begin bouncing ideas around. Some other members determine if the ideas being kicked around are feasible and rational. As the ideas come around, Smoke says, "I think we've got some great ideas to work with. I want to get with a few of you tomorrow and talk about implementation." Six months later the UCI is complete and the squadron receives an "Outstanding." |
The 'Z' Process |
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Chief Thornton wants to know why his unit is not winning quarterly awards. He gathers a team of SNCOs and asks them to look into the unit’s process. Three of them use a methodical process to analyze data from the last three quarters. The two remaining SNCOs discuss ways to ensure any changes made would be implemented in an orderly manner. One week later, the flight chiefs had no recommended changes and told Thornton they believed it to be just a matter of time before the unit begins winning its share of the awards. |
lacked Creators and Advancers; continue losing |
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Why should SNCOs recognize the differences between high context and low context cultures when negotiating and mediating? |
-Possessing an appropriate level of cross-cultural competency enables SNCOs to achieve desired effects without necessarily having prior exposure to, or experience with, a particular social group, geographic region, or foreign language. |
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For high context cultures, what are the precursors to a mutually satisfactory negotiated resolution? |
A trusting relationship and upholding cultural and religious beliefs, values, and social standards |
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Which common value do you think you might use as the influence for developing empathy for your opposite in a negotiation? |
Universalism |
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Why do you think facilitative mediation is the preferred method for mediation? |
B. It allows parties to seek solutions through active participation (buy-ins). |
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During which stage of the mediation process may the mediator discover hidden concerns or interests? |
Stage 2. Parties Opening Statement |
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Why are tactics like Reality Checking, Fostering an Understanding of Other’s Views, and Emotional Control so important for mediators? |
All of the above |
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At which point of the mediator opening statement does the mediator elicit participant input? |
To add ground rules |
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How does the mediator use information the parties express in their opening statements? |
To ensure that the mediation process moves productively toward resolution |
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Which is the standard sequence of events in joint discussions? |
D. Focus on interests, clarify issues, generate options, agree on criteria for selecting options that satisfy both parties’ interests, caucus if/when necessary |
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Which statement is NOT true of a caucus? |
Every mediation must have at least one caucus between the mediator and each party |
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Why is a structured mediation process so important to SCNO, unit, and mission effectiveness? |
The structured mediation process enables all parties to feel comfortable with the process and in their ongoing relationship because the mediator maintains a safe atmosphere and they can inform the mediator in private caucuses about confidential factors, the process goes through all stages, the mediator’s role is clearly defined, and the process moves efficiently toward a feasible and mutually satisfactory resolution. |
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SSgt Sample has just return from deployment and MSgt Rowe is briefing SMSgt Prestor on Sample’s physical and mental state. MSgt Rowe stated, “SSgt Sample’s supervisor noticed that he was acting a little differently upon his return home from his last deployment. Typically Sample is agreeable, positive, and very outgoing in his work environment. But, this time he has seen him react with uncharacteristic emotion to several of his peers. His supervisor thinks that these may a warning signs of distress. I’d like to suggest that his supervisor work with Sample on seeking some assistance from the clinic.” |
The Wingman Concept |
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Col Price asks SMSgt Betta, “I've noticed a vast improvement in positive attitudes in our Airmen when they return from deployment. What changed?” Betta says, “Sir, we've learned from the past when our Airmen return, they face life challenges. To counter this we encourage members to foster communication between co-workers and friends, ensure time for Physical Training, and strengthen their beliefs and personal values.” |
Resiliency |
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SSgt Smith didn’t show up for work today. This is the third day he’s missed this month. He left a message for SMSgt Jones that he has the flu. What should Jones do? |
Go to his quarters and check on him. Jones will be able to verify that he is sick and show his concern. |
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When SMSgt Jones arrives at SSgt Smith’s quarters he is in bed. Smith hears Jones come in, gets up, and apologies for missing work. As he speaks, Jones smells alcohol on his breath. What should Jones do? |
Be direct. Ask him if he has a hang over |
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SSgt Smith admits he went out drinking last night. But he insists that his upset stomach is flu-related. What should SMSgt Jones do? |
Escort him to the doctor. This shows Jones' concern. |
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The previous scenario best illustrates or explains understanding of _________ and its impact on the unit, mission, and SNCO effectiveness. |
Substance abuse |
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From the previous scenario, which of the following are likely consequences of SMSgt Jones ignoring SSgt Smith’s absence from work? Select all that might apply. |
-SSgt Smith might not get the help he needs. |
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Which actions can you as a leader take to have the most impact on preventing sexual assault? |
-Model responsible behavior |
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Which behavior must you perform when you become aware of a sexual assault? |
Report it to law enforcement and chain of command. |
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Employees or former employees are the only people likely to commit violence in the workplace. |
FALSE |
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Which of the following is part of a WVAT Team? |
-Security forces |
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Which of the following can be a trigger for workplace violence? |
-Alcohol or drug use |
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MSgt Ames is an exemplary Airman. He performs well, never misses work, and is popular with members. He has zero tolerance for absenteeism and recently disciplined SSgt Card for missing work. One day SMSgt Darrell sees Ames shouting at TSgt Bayless, who is standing in the corner, appearing embarrassed and downtrodden. Later that day, someone leaves an anonymous phone message for SMSgt Darrell that MSgt Ames has threatened to beat her up. What's going on here? |
-It's not clear what's going on. You don't know if threats were made to Bayless or if MSgt Ames pushed Bayless into the corner. You also don't know who is accusing Ames of making threats. |
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SMSgt Darrell is MSgt Ames' superior. He knows that a threat allegation has been made. Darrell follows the Threat Assessment Protocol. What should he do? |
-follow the protocol to interview Bayless, ask Bayless about the relationship with Ames, ask fellow officers about Ames, and interview Ames. Keep this in mind as you monitor the well-being of your unit. The other two choices do not follow the protocol. |
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The most common factor associated with people who have committed suicide is __________________. |
relationship problems |
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Members aged 31-35 years old are at the highest risk for suicide. |
FALSE |
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One of the key elements in the advanced warning signs for suicide is that the at risk person will have _____. |
a feasible plan for how to commit suicide |
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Airman Frank’s girlfriend broke up with him three months ago. He has been depressed and irritable since then. He has also been drinking a lot when off duty. Airman Frank is displaying _______. |
basic risk factors for suicide |
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MSgt Berkle has several members in his unit who have had a prolonged period of stress. What should he do to lower the risk of suicide in his unit? |
A. Recognize risk factors and warning signs. He can't prevent what he doesn't recognize. |
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Airman Gerrard was just questioned by investigators. According to Air Force policy, he should be: |
-Handed off to a supervisor regardless of his mood |
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SSgt Ickes is involved in processing the investigation against Airman Gerrard. Ickes observes what he believes to be advanced warning signs of suicide in Gerrard. What should Ickes do? |
-Inform chain of command about Gerrard’s mental state as soon as possible. |
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A mental health provider determines that SSgt Gerrard is suicidal and begins treatment under LPSP. During one session, Gerrard admits to a violation of UCMJ. What should the mental health provider do? |
-Nothing. Gerrard’s behavioral record cannot be used in current or future UCMJ actions |
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A commander has questions about TSgt Jeffers fitness for duty. The commander must consult with JAG before ordering a mental health evaluation. He must also________. |
-Provide evidence that Jeffers is suicidal |
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Senior Master Sergeant Moore wants a copy of the office security documents. Is it okay if I just post them on his MyBook page? |
-No. Classified information cannot be shared on social networks. |
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Major Lucas, a JAG for the Air Force, has a blog about Air Force regulation. Although my specialty is aircraft mechanics, I still felt I had a right to respond to some of his postings. |
-You may want to stick with blogging about aircraft maintenance since that is your specialty. |
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You're on the myBook website and you notice that Sergeant Terry has written a false statement regarding the Air Force. There is also a response to the statement misrepresenting the Air Force. |
-Use your blog or theirs to point out the errors. |
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You’re on the Air Force Facebook website, and you comment about healthcare issues. After you submit your comments, you contemplate whether you should have posted your strong opinions. |
-Yes. Leave the posting and add a disclaimer. |
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While adding a disclaimer to your Facebook posting, you notice a mistake in some of the information. How do you handle this? |
-Correct the mistake immediately. |
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You talk to your staff about what you have learned and caution them about how to handle themselves with the media in this situation. What do you tell them? |
-Discuss only matters of which you have direct knowledge. |
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How will you apply what you have learned in this main point to improve your effectiveness in negotiations, both with fellow low context and other high context cultures? |
-TIPO Model (Trust Information Power and Options) |
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How will you apply what you have learned in this main point to improve your effectiveness in negotiations, both with fellow low context and other high context cultures? |
-IBN (Interest Based Negotiation) |
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How will you apply what you have learned in this main point to improve your effectiveness in negotiations, both with fellow low context and other high context cultures? |
-NPSC (Negotiation Preference and Styles Chart) |
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How will you apply what you have learned in this main point to improve your effectiveness in negotiations, both with fellow low context and other high context cultures? |
-MEDIATION |
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Choose: TIPO - NPSC - MEDIATION: |
-NPSC (Negotiation Preference and Styles Chart) |
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Choose: TIPO - NPSC - MEDIATION: |
-MEDIATION |
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Choose: TIPO - NPSC - MEDIATION: |
-TIPO (Trust Information Power and Options) |
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List some features of effective Substance Abuse Programs: |
-Lower healthcare costs, improved morale, more productive and effective work, better decision making, reduction of suicides, accidents, and other illnesses. |
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A primary, chronic disease with genetic, psychosocial, and environmental factors influencing its development and manifestations. The disease is often progressive and fatal. |
-Alcoholism |
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Any substandard behavior or performance in which the consumption of alcohol is a primary contributing factor |
-Alcohol abuse |
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Includes driving while intoxicated, public incidents of intoxication and misconduct, under-aged drinking, or similar offenses and is a breach of discipline |
-Alcohol –related misconduct |
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The illegal, wrongful, or improper use, possession, sale, transfer, or introduction onto a military installation of any drug |
-Drug Abuse |
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The process of helping the member recognize at the earliest possible moment that they need treatment for self-destructive drinking or drug abuse. This professionally structured even includes significant others in the member’s life: |
-Intervention |
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The use of any illicit drug or the misuse of any prescribed medication or the abuse of alcohol: |
-Substance Abuse |
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Alcohol and other mind or mood altering drugs, including illicit drugs, prescribed medications, and over the counter medications: |
-Substance |
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SSgt Maple has continuously called the newest member of his unit, Airman First Class Wong, a Chinese-American by the incorrect name. He refers to him as Airman First Class ‘Wrong’, instead of Wong. Wong has not made any complaints about Maple’s behavior. What’s going on in this situation? |
-Maple’s behavior is illegal harassment because it is based on race. |
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SMSgt Willbury is Maple's supervisor. What is the best way for Willbury to respond to this situation? |
-Tell Maple his behavior needs to stop immediately. Lecture the entire unit about zero tolerance for harassment. |
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Who is at risk for being a victim of violence if the situation with Maple and Wong goes unchecked? |
-If Maple thinks his bullying behavior is tolerated, he may escalate. |
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Define SAPP as it relates to media engagement |
Security, accuracy, propriety, and policy |
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The primary purpose of Strategic Communication is to influence a _____________ _____________ |
Particular Audiance |