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13 Cards in this Set
- Front
- Back
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communication |
understanding between two people, sender message receiver feedback |
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congruence |
verbal and nonverbal match |
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linguistic |
indirectness and direct |
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front loaded |
most important part placed first |
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nonverbal |
facial expressions, |
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prin of liking |
those who like those who like them, influencing them in group members |
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prin of reciprocity |
repay in kind for doing good |
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prin of social proof |
follow the lead on what peers do |
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prin consistency |
taking responsibility and following it |
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prin of authority |
defer to experts, showing off your expertise |
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prin scarcity |
when theres less of a chance to get something people want it more |
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active listening |
giving feedback and listening |
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selective |
focus on certain part also non verbal |
