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46 Cards in this Set
- Front
- Back
PYRAMID SCHEME
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people pay to join an organization in exchange for selling memberships
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FTC
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protects consumers form unfair or decpetive business practices
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Free Market Economy
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people own resources and run businesses not gov
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USDA
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sets safety standards for any consumer product
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You should inclue the names of the people you have spoken with in your complain process
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Give a time frame in which you need the problem solved
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PYRAMID SCHEME
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people pay to join an organization in exchange for selling memberships
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FTC
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protects consumers form unfair or decpetive business practices
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Free Market Economy
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people own resources and run businesses not gov
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USDA
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sets safety standards for any consumer product
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**You should include the [names] of the people you have spoken with in your complaint process
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**Give a [time frame] in which you need the problem solved
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State your [demand] for satisfaction in paragraph 3
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*In paragraph one, include the [date] purchased and [method] of payment
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*It's easy to [compare] prices when internet shopping
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When explaining the problem with your purchase in paragraph 2, use [chronological] order of your attempts to correct the situation
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*Size or color may vary form the picture in a catalog/magazine
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*regularly updated merchandise and the ability to order directly with a credit card are advantages of internet shopping
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FDA
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insures businesses safely dispos eof hazardous waste produced during manufacturing
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monopoly
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a market in which there are many buyers but one seller
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retail store
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sell to the public at full price
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discount store
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sell to public at lower price (tj max)
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specialty store
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sell items that are related to each other (hallmark)
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Department store
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variety of items
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Consumer Cooperative
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cooperate business owned by its customers for their mutual benefit
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Telemarketer
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method of direct marketing to solicit people to buy products/services
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buying incentive
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motivates the purchase of an item (discount, gift, BOGO) to bring customers to store
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warranty
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manufactored: lasts for a specific amount of time
implied: unwritten guarantee extended: pay extra |
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trading up
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pressured to buy something expensive more than intended
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loss leader
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an item priced below cost by retailer to attrat you to store, the retailer will lose money if you buy only that item
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better business bureau
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organization protecting the rights of the consumer and making sure that businesses aren't abusing their rights as a business
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federal trade commission
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an agency whose purspose is to encourage free enterprise and prvent restraint of trade and monopolies
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limited and full warranty
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written statement that spedcifies under what conditions to what extent, and for how long the manufacturer of an item guarantees that it will work as clamed
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how to comparison shop
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judge whteter the itme in different stores/websites are of good quality and reasonable price
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CONSUMER BILL OF RIGHTS
1. Right to Safety Consumers should be protected against goods that are hazardous to health or life |
CONSUMER RESPONSIBILITIES
1. Responsibility to Use Products Safety Consumers should use products as they were intended. |
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CONSUMER BILL OF RIGHTS
2. Right to be Informed Consumers should be protected against misleading/fraudulent ads. They should be given the facts needed to make informed choices. |
CONSUMER RESPONSIBILITIES
2. Responsibility to use information Consumers should look for info about products |
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CONSUMER BILL OF RIGHTS
3. Right to choose Consumers should be assured access to a variety of goods and services at competitive prices |
CONSUMER RESPONSIBILITIES
3. Responsibility to Choose Carefully Coinsumers should use their buying power intelligently |
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CONSUMER BILL OF RIGHTS
4. Right to be Heard Consumers should be assured that their interests will be considered in the making of laws |
CONSUMER RESPONSIBILITIES
4. Responsibility to Express Satisfaction or Dissatisfaction Let officials know their opinions |
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CONSUMER BILL OF RIGHTS
5. Right to Redress Consumers are entitled to fair remedies for consumer problems |
CONSUMER RESPONSIBILITIES
5. Responsibility to Seek Redress Let businesses known when their products and services don't measure up to expectations |
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CONSUMER BILL OF RIGHTS
6. Right to Consumer Education Consumers should be taught about the market system |
CONSUMER RESPONSIBILITIES
6. Responsibility to be an Educated Consumer Take advantage of opportunity to develop consumer skills |
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CONSUMER BILL OF RIGHTS
7. Right to a Healthy Environment Stores should be of clean air and atmosphere |
CONSUMER RESPONSIBILITIES
7. Responsibility to Contribute to a Healthy Environment Keep environment free of smoke or waste/litter |
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INCENTIVES/PROMOTIONS
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add value to the purchase by attracting consumers to the store to buy the sale priced items along with reguler pr
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SLOGANS
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short phrases that constain the entire msg on an ad
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LOGOS
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pictures/symbols representing a company
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BEAUTY APPEAL
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drawn to beautiful people
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TESTIMONIAL/CELEBRITY
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by buying a certain product consumers think they'll have the qualities of that celebrity
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ESCAPE
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adventure-like scenes
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LIFESTYLE
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particular style of living
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PEER APPROVAL/BANDWAGON
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make people worry that they will not be well liked if they don't use a certain product
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REBEL
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oppose society's norms
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UNFINISHED COMPARISON
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convincing but empty
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