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32 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Federal Trade Commission (FTC) |
Ensure fair transactions, production labels, privacy |
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Department of Labor (DOL) |
Ensure fair and reasonable working conditions |
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Environmental protection agency (EPA) |
Enforces laws that protect our environment |
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Food and Drug Administration (FDA) |
Protect against unsafe food, drugs, cosmetics |
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Consumer Product Safety Commission (CPSC) |
Set safety standards for products |
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Department of Housing and Urban Development (HUB) |
Supervise programs related to housing needs and fair housing opportunities. |
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United States Department of Agriculture (USDA) |
Inspects and sets standards for meat, poultry, and canned foods. |
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Warranty and return policies |
Provide guidelines for dissatisfied customers |
Merchant Services |
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Consumer affairs departments |
Deal with consumer concerns and complaints |
Merchant Services |
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Attorney General's office |
Takes legal action on behalf of the state and it's citizens |
State Agencies |
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NC Cooperative Extension |
Provides unbiased research-based consumer education and information. |
State Agencies |
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Better Business Bureau (BBB) |
Provides reliability reports on businesses, accept consumer complaints. |
Consumer Advocacy Group |
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News media |
Provide consumer investigative reports |
Consumer Advocacy Group |
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Nation consumer organizations |
Provide consumer advocacy, educational materials, product/service information. |
Consumer Advocacy Group |
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Competition |
Contest among sellers to win consumers |
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Monopoly |
A situation in which a single company/ group own all or most of the market with a given type of product/service. (They can pick their price and make it as high as they want because they don't have any competition) |
Legal monopoly: owns a patent |
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Why do you think it's the consumers responsibility to seek redress? |
Because if a company has a monopoly of some sort and the prices are extremely high, then it is unfair for the consumer to pay that price especially if it's a need. |
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Consumer movement |
Seeks to protect and inform consumers by requiring such practices as honest advertising, product warranties, and improved safety standards. |
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Cease-and-desist order |
Requires the company to stop using th advertisement. |
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Warranty |
Companies promise that the product will meet specific standards over a given time period (company will repair, replace or refund) |
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Full warranty |
Must repair or replace the product during the specified warrant period. |
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Limited warranty |
Has specified limitations (explained in warranty) |
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Implied warranty |
Unwritten guarantee to fulfill the purpose for which it was designed |
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Trading up |
Pressuring consumers to buy a more expensive product than they intended. |
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Loss leader |
Items priced below cost to attract you to the store. |
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Fraud |
Deliberate deception designed to secure unfair or unlawful gain. |
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Bait and switch |
A sales practice in which a retailer advertises a product at a bargain price and does not intend to sell a customer that item but to tell the consumer to buy another item at a higher price. |
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Pyramid scheme |
Type of financial fraud in which people pay to join and organization in exchange for the right to sell memberships to others. |
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Cooling - off period |
Ex: getting a 30 day trial |
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Small claims court |
A court that handles suits for a small fee. |
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Which documentation is necessary to begin a compliant process? |
All documents |
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What should you list when describing the situation surrounding your complaint? |
1. Date and location (where you bought it) 2. Description of item 3. Product price and method of payment 4. Explanation of what is wrong 5. How you want the problem solved |
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