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37 Cards in this Set
- Front
- Back
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Who is a consumer? |
A consumer is a person who uses goods and services in order to satisfy their needs and wants |
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How many main categories of consumers are there? |
Three |
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What are the three main categories of consumers? |
•Consumer of Goods •Consumer of Services •Consumer of Credit |
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Who is a Consumer of goods? |
A consumer of goods is who who uses products to satisfy their needs and wants, for example, we are consumers of goods when we buy items such as shoes, water, a computer, air of sneakers, a house etc. |
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Who is a consumer of service? |
A consumer off surface is a person that uses services offered by other people to satisfy their needs and wants. For example we are consumers of service when we hire an Uber to take us to work, taxi to take us to school, electricity, or pay to get an item repaired. |
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Who is a consumer of credit? |
A consumer of credit is a person that uses the system of obtaining goods and services before paying for them. For example, we are consumers of credit when we take an item and hire purchase or borrow money from a lending Institution. |
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Give 3 examples of goods |
•Food •Clothes •books
(Or anything else u thought of that is similar to the ones above) |
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Give 3 examples of services |
•Insurance •Transportation •Medical attention (Or anything else u thought of that is similar to the ones above) |
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Give 3 examples of credit |
•Loan •Hire-purchase •Over-draft (Or anything else u thought of that is similar to the ones above) |
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Section Two |
Distribution of Goods and Services |
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What does the chain of distribution of goods and services involve? |
Producers, wholesalers, retailers then consumers |
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True or false the more steps there are between the producer and the consumer, the more expensive the goods become. |
True |
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Who is a producer? |
This is the company or persons responsible for the Assembly of goods from basic components into the finished article. |
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Who is the wholesaler? |
A buyer of goods in large quantities from The Producers for sale and distribution to retailer. Also, some wholesalers are producers. |
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Who is a retailer? |
This is a buyer of goods in small quantities from the wholesaler as a resale as individual items to Consumers. |
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Who is a consumer? |
This is the user of goods and services. |
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Section 3: |
Rights and Responsibilities of a Consumer |
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What is a right? |
Q right is a legal entitlement to have to obtain something |
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Define the term protection |
Protection is the state of being protected or the action of protecting someone or something |
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Name 7 rights of a consumer |
•The right to redress •The right to satisfy basic needs •The right to be informed •The right to safety •The right to choose •The right to be heard •The right to Consumer education |
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Define Any 3 rights from the previous question |
The right to redress- have the right to refund or exchange when good is damaged by no fault of yours. The right to satisfy basic needs- consumers have access to goods and services. The right to safety-consumers must be protected against goods and services which may be unhealthy or life-threatening. The right to be informed-consumers must be given facts to enable them to make sensible choices. Eg. expiry date ingredients Etc. The right to choose-consumers must have access to a wide variety of goods and services at reasonable prices so they can choose the best value for their money. The right to be heard-government and businesses must listen to opinions of consumers so that they can provide these goods and services that the consumers need. The right to Consumer education-consumers must be protected from environmental problems which are out side of their control. Example NWC (disclaimer: This flashcard was made by a Jamaican so these are Jamaican companies listed) must ensure clean water, NSWMA must ensure proper collection of garbage.
(IF YOU DEFINED ANY THREE OF THE ABOVE CORRECTLY, YOU CAN PRESS THE CHECKMARK) |
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Section 4: |
Consumer Responsibilities |
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Name 5 consumer responsibilities |
1. Consumer must make sure they are aware of goods and services available for their uses. Know the usual price for goods and services. 2. Be willing to take action to ensure they enjoy their rights. 3. Let others be aware of unfair principles. Act in ways that help other consumers. Do not buy overpriced Goods because you cannot afford to. 4. Do not buy Goods that damage the environment. Example. Refrigerators and air conditioners with hydrofluorocarbons and insecticides with DDT. 5. It is consumer response ability to join or form groups to take United and effective action to promote and defend their interests. |
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Joan bought a pair of trendy slippers for $2000 on Friday. On Saturday she stepped into some water and the bottom of one slipper came off. Joan was angry. She examined the shoe and found that although the label said leather, the shoe was not made from leather. She tossed the slippers in the garbage and vowed never to buy another thing from that store. Which responsibility was not carried out? |
Being willing to take action to ensure she enjoys her right. |
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Explain what she should have done |
She should have went back to where she bought it and and demand a refund for what she bought because the label lied about being a strong material and as a result was damaged by no fault of hers but the makers and sellers |
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Section 5: |
Consumer protection (Laws and Agencies) |
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Name three consumer legislations? |
1. The sales of goods Act 2.The hire Purchase Act 3. The Trade Discription t Act 4. The Fair competition Act 5. Public Health (Butchers) Regulation 1989
(Click the checkmark if you got any three right) |
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Define any 2 Consumer Protection Legislation |
1. The Sales of Goods Act- This states that goods must fit the purpose for which they are sold for 2. The Hire Purchase Act- This gives consumers the right to: - Get information about the credit and cash price of a good and the terms and conditions of a credit agreement. - withdraw from the agreement - retain possession of the goods 3. The Trade Desposition Act- This prohibits manufacturers or sellers from making a false misleading statement about products they make or sell. 4. The Fair Competition Act- this law was passed in 1993. It provides rules which businesses are to follow in their dealings with with each other as well as their dealings with consumers. 5. Public Health (Butchers) Regulation 1989- this law provides that: - all butchers must be registered - all the chairs must be given a health check before being granted a license - all animals to be slaughtered should be checked at least 24 hours before being killed
(IF TOU DEFINED ANY 2 CORRECTLY PRESS THE CHECK MARK) |
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What year was the Fair Competition Act passed? |
1993 |
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What are two things the Fair Competition Act protects consumers from? |
•Misleading advertisements •double ticketing •price-fixing •Tied selling
(Click the checkmark if you got any two right) |
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Define the two you listed. |
1. Misleading advertisements- those that do not tell the truth about the usefulness of the product or service. 2. Double-ticketing- Good that have more than one price tag is placed on top of the old one. The goods in this situation are to be sold at the lower one. 3. Price-fixing- businesses or individuals use their influence to encourage others to sell at the same price as themselves. This collusion in pricing is illegal. 4. Tied selling- the practice of marring foreign consumers to buy one or more Goods as a condition for obtaining to one they really want.
(Click the checkmark if you got any three right) |
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Consumer Protection agencies |
--->>> |
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Name one consumer protection agency. |
1. Prices commission 2. Public utilities board or office utilities regulations 1997 3. National standards Institute of Bureau of standard Jamaica 1968 4. Fair trading Commission
(Click the checkmark if you got any one right) |
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Define the one you listed previously |
1. Prices commission- - Controls prices by fixing the legal maximum percentage wholesale and Retail marks up on some basic consumer durables such as refrigerators, stoves and furniture. - Publishes the control prices in the official gazette and in newspapers and requires the price schedule to be disciplined by wholesalers and retailers. - monitors and enforces the control prices through the price control inspection and possible prosecution of offenders who exceed them.2. Public utilities board or office utilities regulations 1997- this board fixes prices that can be charged for utilities such as, water, electricity, or telephone services. It ensures consumers are given reliable, educational and environmentally friendly services3. National standards Institute of Bureau of standard Jamaica 1968- these agencies are responsible for: - Determining the quantities, qualities and types of ingredients that manufacturers should include in their products, thereby establishing the overall level of quality of the finished product. -Issuing compulsory and voluntary standards - Assurance standards for product labeling and packaging - Testing goods for quality and safety - Certifying locally produced Goods that meet acceptable standards by altering the use of Institute or bureaus Mark of approval on the product4. Fair Trading Commission- Administrates and enforces laws relating to utility regulation, consumer protection and Fair competition. These functions may be achieved by: - monitoring rates charged and standards of service provided by service providers to ensure compliance. - Reviewing a commercial activities - receiving and responding to consumer complaints - educating and assisting consumers in resolving complaints. 5. Consumer Affairs Commission- - handle consumer complaints and help consumers obtain redress - initiate action for Consumer legislation - provide consumer rights education - coordinate activities for other government - promotes Fair Trade Practices to enhance relationships between consumers and businesses 6. Food and the Drug Inspection- the Food and Drug division of the Ministry of Health tests food items, drugs and cosmetics to ensure they are safe for human use. (Click the checkmark if you got any three right) |
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What are 3 things all labels must have? |
1. Brand name 2. Product's Name 3. Ingredients 4. Country of Origin 5. Instructions for use 6. Name and address of manufacturer 7. Batch code 8. Expiry date 9. Net quantity declaration |
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Section 6 |
Thrift |
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What is Thrift ? |
Thrift refers to the wise spending of money |
