Consulting Midterm Topic 1

Front 1

Skills required to be an effective consultant

Back 1

Technical skills
Interpersonal skills
Consulting skills

Front 2

A professional consultants one who can be _________ to _________________________________________________ who gives _______ and _____ on behalf of clients.
~Edward Verlander

Back 2

trusted to use standard consulting methods and procedures who gives advice and produces solutions

Front 3

Consultants offer their ...

Back 3

management abilities, expertise, and insights to create value for the client

Front 4

The ultiamte goal of the consultant is to

Back 4

increase the organization's level of effectiveness

Front 5

Typically: The client...

Back 5

sets the goals
is the key decision maker

Front 6

Add value in on of two ways (roles)

Back 6

Advisory
produce solutions
- hands on design
-implement strategic/business model
-process
-technology
-individual or org change

Front 7

Advisory mode

Back 7

the expert mode- expertise used to 'solve' a problem
doctor-patient mode - identifies and solves problem
participative mode- client and consultant work together to solve problem

Front 8

Important to be ...

Back 8

collaborative

Front 9

Advisory mode problems

Back 9

-lack of understanding of client specific problems or culture in recommendations do not address the clients real issues of perhaps are not implementable
- key personal have not participated in the process and may not take recommendations seriously

Front 10

What consultants do:

Back 10

Produce solutions
strategy or policy
organization development
executive coaching
change management
process consulting
technology consulting
testing
project management
loan staff

Front 11

Internal vs external

Back 11

External - lots of experience with multiple industries and fresh perspective. also cost effective.
Internal - available more familiar with organization and understand how things get done. must live with results.