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14 Cards in this Set
- Front
- Back
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Generic Model
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Stage 1: entry
stage 2: diagnosis stage 3: implementation stage 4: disengagement |
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entry stage
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exploring organizational needs
contracting physically entering system psychologically entering sysmte |
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diagnosis stage
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gathering info
defining the problem setting goals generating possible interventions |
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implementation stage
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choosing an intervention
formulating a plan implementing the plan evaluating the plan |
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disengagement stage
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evaluate consultation process
plan postconsultation matters reduce involvement and follow up terminate |
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Generic Model
|
Stage 1: entry
stage 2: diagnosis stage 3: implementation stage 4: disengagement |
|
|
entry stage
|
exploring organizational needs
contracting physically entering system psychologically entering sysmte |
|
|
diagnosis stage
|
gathering info
defining the problem setting goals generating possible interventions |
|
|
implementation stage
|
choosing an intervention
formulating a plan implementing the plan evaluating the plan |
|
|
disengagement stage
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evaluate consultation process
plan postconsultation matters reduce involvement and follow up terminate |
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resistance to consultation
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=failure of consultee or org to participate constructively
overcome involves accurately diagnosing source; need to differentiate from lack of skill on part of consultees |
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organizational resistance
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healthy survival mechanism
obtain support from leadership extensive/ongoing communication about expected changes |
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consultee resistance
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may believe benefits not worth costs or consultation will result in some form of punishment
cognitive dissonance theory to analyze source keep consultation a voluntary and peer relationship |
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putting generic model into practice
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consultation is dynamic, interactive process; equal attention to what you're doing and how you're doing it
supervised practice own experience in each consultation will assist in determining what roles to take on |
