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5 Cards in this Set
- Front
- Back
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WHAT IS IT
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Everyoneneeds to feel understood, nurtured, and supported, but the ways in which theseneeds are met vary widely. Differing needs for feeling comfortable and safecreate some of the most severe challenges in our personal and professionalrelationships.
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QUICKLY RELIEVE STRESS
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Using the five senses: sight, sound, smell, taste, touch
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EMOTIONAL AWARENESS
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Inorder to handle conflict you need to be completely aware of your emotions andnot try to suppress what you’re feeling. Emotionalawareness helps you:•Understandwhat is really troubling other people•Understandyourself, including what is really troubling you•Staymotivated until the conflict is resolved•Communicateclearly and effectively•Attractand influence others
Tips for being a better listener:•Listento the reasons the other person gives for being upset.•Makesure you understand what the other person is telling you—from his or her pointof view.•Repeatthe other person’s words, and ask if you have understood correctly.•Askif anything remains unspoken, giving the person time to think before answering.•Resistthe temptation to interject your own point of view until the other person hassaid everything he or she wants to say and feels that you have listened to andunderstood his or her message. • |
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EMOTIONAL AWARENESS
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Tips for being a better listener: •Listen to the reasons the other person gives for being upset. •Make sure you understand what the other person is telling you—from his or her point of view. •Repeat the other person’s words, and ask if you have understood correctly. •Ask if anything remains unspoken, giving the person time to think before answering. •Resist the temptation to interject your own point of view until the other person has said everything he or she wants to say and feels that you have listened to and understood his or her message. •
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NONVERBAL COMMUNICATION
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payingclose attention to the other person’s nonverbal signals may help you figure outwhat the other person is really saying, respond in a way that builds trust, andget to the root of the problem. Simply nonverbal signals such as a calm tone ofvoice, a reassuring touch, or a concerned facial expression can go a long waytoward defusing a heated exchange.
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