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30 Cards in this Set
- Front
- Back
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Troubleshooting Procedure |
Establish the symptoms Identify the affected area Establish what has changed Select the most probable cause Implement a solution Test the result Document the solution |
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Two ways to access a remote computer |
Redirect an exiting snap-in to another system Create a custom console with snap-ins directed to other systems. |
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Remote Assistance |
It is a Windows 7 feature that enables an administrator, trainer, or technical specialist at one location to connect to a distant user's computer, chat with the user, and either view all of the user's activities or take complete control of the system. |
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Remote Desktop Protocol |
This protocol transmit screen information,keystrokes, and mouse movements between the two computers. |
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Windows Remote Management |
It is a Windows 7 service that enables administrators to execute commands on remote computers, using Windows PowerShell or the Windows Remote Shell command line program. |
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Remote Management Service (executing a command from command prompt). |
WinRS.exe |
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What is the syntax for executing PowerShell version 2? |
icm computer (command) |
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POST (Power On Self Test) |
Loads the BIOS or Extensible Firmware Interface and runs a hardware self test procedure that detects the devices installed in the system and configures them using settings stored in non-volatile memory. |
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Windows Boot Manager Phase (Shortcut key) |
F8 |
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Startup Failures occur because of the following: |
Incorrect BIOS settings Hardware failures Missing Startup Files Data Corruption |
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When a startup failure occurs after the progress bar appears, but before the logon user interface appears, the problem could be hardware-related, but it is mostly related to an issue with one of the drivers. |
True |
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When the startup process fails after the user credentials, the problem is most likely due to one of the services running from the Startup groups. |
False; applications running from the start up group. |
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How to suppress drivers? |
Press F8 repeatedly after the POST completes and before the progress bar appears and select Last Known Good Configuration. |
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How to suppress startup applications? |
Press the Shift key while logging on and hold it down until the icons appear on the desktop. |
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Windows Recovery Environment |
Similar to Windows PE; bypass all of the drivers, applications, and services that can be the source of a startup problem. |
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BranchCache |
A feature in W7 and Windows Server 2008 R2 that enables networks with computers at remote locations to conserve bandwidth by storing frequently accessed files on local drives. |
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BranchCache two operation mode |
Distributed cache mode Hosted cache mode |
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All startup activities are logged in a file called? |
SRTTrail.txt
Windows\System32\LogFiles\SRT folder |
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Hosted Cache |
W7 workstations on the branch office network cache data from the content server on a branch office server, enabling other workstations to access the cached data from there. |
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Distributed Cache Mode |
Each W7 workstation on the branch office network caches data from the content server on its local drive and shares that cached data with other local workstations. |
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Vista backs up only document files, not application or operating system files, and there is no way to avoid the wizard and manually create a backup job. |
True; must use Complete PC utility in Vista Enterprise and Ultimate. |
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Incremental Backup |
It is a type of job that backs up only the files that have changed since the last backup was performed. |
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System Image Backup |
Separate backup of the computer's system disk and the reserved partition that Windows 7 creates on the disk during installation. |
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System Repair is stored in a VHD file. |
False, System Image Backup |
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System image backups use incremental jobs by default. |
True |
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What are two ways to boot the system into the Windows Recovery Environment? |
Start the computer using a Windows 7 installation disk and, after selecting your language settings, choose Repair Your Computer.
Restart the computer and press F8 AS Windows loads. Then from the Advanced Boot Options menu, select Repair Your Computer. |
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Schedule a System Backup |
A schedule a job from the command prompt using Wbadmin.exe utility. |
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System Restore Point |
It is a copy of various operating system configuration settings and registry information from a specific point in time. |
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System Protection |
Can keep copies of system settings and previous versions of files. |
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Volume Shadow Copies |
are duplicates of files that Windows creates as part of a restore point and saves them in a cache. |
