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18 Cards in this Set
- Front
- Back
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perceptual bias |
human tendencies that interfere with accurately perceiving and interpreting messages from others |
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(1) Intrapersonal communication |
a powerful form of communication that occurs within an individual (self-talk, self-verbalization, or inner thought) |
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(2) Interpersonal communication |
one-on-one interaction between a nurse and another person that often occurs face to face (most frequently used in nursing situations and lies at the heart of nursing practice) |
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(3) Transpersonal communcation |
interaction that occurs within a person's spiritual domain (prayer, meditation, guided reflection, religious rituals, or other means of communication with their "higher power") |
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(4) Small-group comunication |
interaction that occurs when a small number of persons meet (goal directed and requires an understanding of group dynamics) |
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(5) Public communication |
interaction with an audience |
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referent |
motivates one person to communicate with another |
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sender |
the person who encodes and delivers the message |
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receiver |
the person who receives and decodes the message |
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message |
the content of the communication. It contains verbal, nonverbal, and symbolic language |
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channels |
means of conveying and receiving messages through visual, auditory, and tactile senses. |
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feedback |
the message the receiver returns |
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interpersonal variables |
factors within both the sender and receiver that influence communication |
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environment |
the setting for sender-receiver interactions |
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1. preinteraction phase 2. orientation phase 3. working phase 4. termination phase |
what are the four phases of the helping relationship? |
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situation, background, assessment, recommendation |
what does SBAR stand for? |
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Autonomy |
being self-directed and independent in accomplishing goals and advocating for others |
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Assertiveness |
allows you to express feelings and ideas without judging or hurting others |
