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53 Cards in this Set

  • Front
  • Back

Active listening

Being attentive to what the patient is saying both verbally and nonverbally

Assertiveness

Allows you to express feelings and ideas without judging or hurting others

Autonomy

Is being self-directed and independent in accomplishing Goals and advocationg for others

Channels

Means of conveying and receaiving messages through visual, auditory, and tactile senses

Comminication

Encompasses all means by which people exchange messages with each other

Empathy

The abuility to understand and accept another person's reality, accurately perceive feelings, and communicate this understanding to the other

Environment

The setting for sender-receiver interaction

Feedback

The message the receiver returns

Interpersonal communication
One-on-one interaction between a nurse and another person that often occurs face to face.

Interpersonal variables

Factors within both sender and receiver that influence communication

Intrapersonal communication
A powerful form of communication that occurs within an individual

Message

The content of the communication

Metacommunication

A broad term that refers to all factors that influence communication

Nonverbal communication

Includes the five senses and everything that does not involve the spoken or written word

Perceptual biases

Human tendancies that interfere with accurately perciving and interpreting messages from others

Public communication

Interaction with an audience

Receiver

The person that receives and decodes the message

Referent

Motivates one person to communicate with another

Sender

The person that encodes and delivers the message

Small-group communication

Interaction that occurs when a small number of persons meet

Symbolic communication

The verbal and nonverbal symbolism used by others to convey meaning

Sympathy

Is concern, sorrow, or pitty felt for a patient

Therapeutic communication

Techniques specific to encourage the expression of feelings and ideas and convey acceptance and respect

Transpersonal communication

interaction that occurs within a person's spiritual domain

Verbal communication

uses spoken or written words

ISBARR

I: identify yourself
S: situation
B: background
A: assessment
R: recommendation
R: read back

SOLER

S: sit
O: open pasture
L: lean in
E: eye contact
R: relax

Sensation

the operation or function of the senses

Perception

the act or faculty of perceiving, or apprehending by means of the senses

Presbycusis

Hearing loss occurring as part of the aging process

Ototoxicity

Hearing loss caused my medication

Paresthesia

an abnormal sensation, as prickling, itching

Stereognosis

the ability to determine the shape and weight of an object by touching or lifting it

Proprioception

perception governed by proprioceptors, as awareness of the position of one's body

Graphesthesia

the ability to recognize writing on the skin purely by the sensation of touch

Tactile Sensation

sensation of touch

Gustatory

of or relating to taste or tasting

Olfactory

sense of smell

Tinnitus

ringing in the ear

Xerostomia

dryness of the mouth caused by diminished function of the salivary glands due to aging, disease, drug reaction

Nociceptors

a receptor of a sensory neuron (nerve cell) that responds to potentially damaging stimuli

Mechanoreceptors

any of the sense organs that respond to vibration, stretching, pressure, or other mechanical stimuli

Thermoreceptors

a receptor stimulated by changes in temperature

Kinesthetic Sensation

The recognition of the body and its parts in space as the parts relate to each other

Tactile sensation

the sensation produced by pressure receptors in the skin

Conductive hearing loss

occurs when there is a problem conducting sound waves anywhere along the route through the outer ear

Vertigo

a dizzying sensation of tilting within stable surroundings

Glaucoma

abnormally high fluid pressure in the eye

Macular degeneration

degeneration of the central portion of the retina

Diabetic Retinopathy

a disorder of the blood vessels of the retina occurring as a complication of poorly controlled diabetes mellitus and often leading to blindness

Cataracts

an abnormality of the eye, characterized by opacity of the lens

Chemoreceptors

a receptor stimulated by chemical means

Sensorineural hearing loss

occurs when there is damage to the inner ear