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53 Cards in this Set
- Front
- Back
Active listening |
Being attentive to what the patient is saying both verbally and nonverbally |
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Assertiveness |
Allows you to express feelings and ideas without judging or hurting others |
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Autonomy |
Is being self-directed and independent in accomplishing Goals and advocationg for others |
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Channels |
Means of conveying and receaiving messages through visual, auditory, and tactile senses |
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Comminication |
Encompasses all means by which people exchange messages with each other |
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Empathy |
The abuility to understand and accept another person's reality, accurately perceive feelings, and communicate this understanding to the other |
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Environment |
The setting for sender-receiver interaction |
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Feedback |
The message the receiver returns |
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Interpersonal communication
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One-on-one interaction between a nurse and another person that often occurs face to face.
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Interpersonal variables |
Factors within both sender and receiver that influence communication |
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Intrapersonal communication
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A powerful form of communication that occurs within an individual
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Message |
The content of the communication |
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Metacommunication |
A broad term that refers to all factors that influence communication |
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Nonverbal communication |
Includes the five senses and everything that does not involve the spoken or written word |
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Perceptual biases |
Human tendancies that interfere with accurately perciving and interpreting messages from others |
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Public communication |
Interaction with an audience |
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Receiver |
The person that receives and decodes the message |
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Referent |
Motivates one person to communicate with another |
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Sender |
The person that encodes and delivers the message |
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Small-group communication |
Interaction that occurs when a small number of persons meet |
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Symbolic communication |
The verbal and nonverbal symbolism used by others to convey meaning |
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Sympathy |
Is concern, sorrow, or pitty felt for a patient |
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Therapeutic communication |
Techniques specific to encourage the expression of feelings and ideas and convey acceptance and respect |
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Transpersonal communication |
interaction that occurs within a person's spiritual domain |
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Verbal communication |
uses spoken or written words |
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ISBARR |
I: identify yourself |
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SOLER |
S: sit |
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Sensation |
the operation or function of the senses |
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Perception |
the act or faculty of perceiving, or apprehending by means of the senses |
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Presbycusis |
Hearing loss occurring as part of the aging process |
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Ototoxicity |
Hearing loss caused my medication |
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Paresthesia |
an abnormal sensation, as prickling, itching |
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Stereognosis |
the ability to determine the shape and weight of an object by touching or lifting it |
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Proprioception |
perception governed by proprioceptors, as awareness of the position of one's body |
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Graphesthesia |
the ability to recognize writing on the skin purely by the sensation of touch |
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Tactile Sensation |
sensation of touch |
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Gustatory |
of or relating to taste or tasting |
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Olfactory |
sense of smell |
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Tinnitus |
ringing in the ear |
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Xerostomia |
dryness of the mouth caused by diminished function of the salivary glands due to aging, disease, drug reaction |
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Nociceptors |
a receptor of a sensory neuron (nerve cell) that responds to potentially damaging stimuli |
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Mechanoreceptors |
any of the sense organs that respond to vibration, stretching, pressure, or other mechanical stimuli |
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Thermoreceptors |
a receptor stimulated by changes in temperature |
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Kinesthetic Sensation |
The recognition of the body and its parts in space as the parts relate to each other |
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Tactile sensation |
the sensation produced by pressure receptors in the skin |
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Conductive hearing loss |
occurs when there is a problem conducting sound waves anywhere along the route through the outer ear |
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Vertigo |
a dizzying sensation of tilting within stable surroundings |
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Glaucoma |
abnormally high fluid pressure in the eye |
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Macular degeneration |
degeneration of the central portion of the retina |
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Diabetic Retinopathy |
a disorder of the blood vessels of the retina occurring as a complication of poorly controlled diabetes mellitus and often leading to blindness |
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Cataracts |
an abnormality of the eye, characterized by opacity of the lens |
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Chemoreceptors |
a receptor stimulated by chemical means |
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Sensorineural hearing loss |
occurs when there is damage to the inner ear |