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75 Cards in this Set
- Front
- Back
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1. Which of the following memory types has a clock speed of 400MHz?
A. PC133 B. PC2700 C. PC3200 D. PC10600 |
Answer: C
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2. A technician receives a Windows laptop that has not been operating correctly since a user changed
some registry settings by mistake. Which of the following should be attempted? FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS |
Answer: B
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3. A technician encounters an IP address of 191.15.20.1. The IP address is a member of
which of the following classes? A. Class A B. Class B C. Class C D. Class D |
Answer: B
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4. Which of the following cables allows for the transfer of video and sound?
A. VGA B. S-Video C. DVI D. HDMI |
Answer: D
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5. Which of the following is placed directly on the CPU in a new computer system to aid in the cooling
process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound |
Answer: D
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6. When determining a customer's specific issue, which of the following is the BEST
approach? A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended Questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused Questions that lead the customer with yes or no Answers. |
Answer: B
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7. Which of the following printer types is the BEST for a technician to recommend to a
company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix |
Answer: A
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8. Which of the following keyboard combinations will lock a Windows XP workstation?
A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape |
Answer: B
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9. A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which
of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/g WiFicard C. 802.11n WiFi card D. Cellular WAN card |
Answer: D
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10. A customer wants to connect an external projector to a laptop. The projector is plugged into the
external video port but no video is shown on the projector. Which of the following will correct the problem? A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle the WiFi switch. D. Toggle the Fn key. |
Answer: D
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11. A technician has determined that the primary hard drive has failed and the defective hard drive has
been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting. B. Establish a probable cause. C. Verify full system operation. D. Question the user. |
Answer: C
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12. Which of the following commands is used to bring up the interface that allows a
technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig |
Answer: D
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13. Which of the following Windows Vista versions can be installed on a system with
512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business |
Answer: A
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14. Which of the following is an example of a manufacturer's image stored on a hard drive?
A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install |
Answer: A
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15. 802.11n has the potential to support up to:
A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. |
Answer: D
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16. A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected
by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution. |
Answer: A
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17. A PC is having its PSU replaced and the new PSU has a connector that is too large for the
motherboard's socket. Which of the following is needed to solve this issue? A. The PC needs a NLX to ATX adapter. B. The PC needs a 26-to-20 pin ATX adapter. C. The PC needs a 24-to-20 pin ATX adapter. D. The PC needs an AT-to-ATX adapter. |
Answer: C
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18. Every time the computer starts a technician receives a message saying that the computer case has
been opened. Which of the following can be disabled in the BIOS to prevent this message from appearing? A. Trusted Platform Module (TPM) B. Intrusion detection C. WiFi Protected Access (WPA) D. Firewall |
Answer: B
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19. Which of the following media types is MOST affected by the RPM rating?
A. SDD B. Flash C. Tape D. HDD |
Answer: D
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20. A technician downloads an updated version of the driver for a sound card in Windows XP. After
extracting the driver, how would the technician update the driver? A. Device Manager> expand 'Sound, video and game controllers'>double click on the name of the sound card> Troubleshoot' B. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound, video and game controllers' |
Answer: D
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21. Which of the following connectors are used for musical equipment?
A. DVI B. MIDI C. 6-pin mini-DIN D. HDMI |
Answer: B
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22. Which of the following broadband technologies provides the FASTEST bandwidth speeds?
A. DSL B. Cable C. Satellite D. Fiber |
Answer: D
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23. Which of the following Windows utilities will identify issues with drivers and programs running under
Windows XP? A. System Information B. Hardware Compatibility List C. Dr. Watson D. Program Compatibility Wizard |
Answer: D
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24.Which of the following IP ranges is Class C?
A. 192.0.0.0-223.255.255.255 B. 128.0.0.0-191.255.255.255 C. 1.1.1.1-126.255.255.255 D. 224.0.0.0-255.255.255.0 |
Answer: A
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25. In the laser printing process, which of the following is true?
A. A wax-based substance is melted and applied directly to the media. B. Toner is applied to a photoconductor and transferred to the media. C. Heat is applied to heat-sensitive media to create an image. D. Toner is sprayed to the media. |
Answer: B
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26. A computer fails POST with 1 long, and 2 short beeps. Which of the following components has MOST
likely failed? A. Sound card B. Power supply C. NIC D. Video card |
Answer: D
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27. Which of the following wireless network features grants the ability to select which devices connect to a
wireless network based on a device's hardware address? A. WPA encryption B. MAC filtering C. NAT translation D. SSID broadcasting |
Answer: B
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28. Which of the following connector types is used on CAT5e cable?
A. RJ-45 B. ST C. RJ-11 D. BNC |
Answer: A
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29. A technician is installing Windows Vista onto a new computer locally. Which of the following describes
the method the technician would MOST likely use? A. Floppy B. DVD C. Blu-Ray D. PXE |
Answer: B
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30. A technician is repairing a keyboard issue, in which the keys are not typing anything within document
editing software. After Questioning the user, the technician discovers that the user was eating lunch while typing the document. The technician comes to the conclusion that liquid was spilled onto the keyboard. According to the troubleshooting theory, which of the following would be the NEXT step to follow? A. Ask the user open-ended Questions. B. Make closing notes of the repair. C. Replace the keyboard with a new keyboard. D. Verify the system functionality. |
Answer: C
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31. A technician is attempting to troubleshoot an inkjet printer. The printer successfully feeds paper through the unit while running the manufacturer’s print test, but nothing is being printed on the paper. Which of the following should the technician do FIRST?
A. Check the ink cartridges for proper ink levels. B. Check the toner levels in the printer. C. Replace the fuser in this printer. D. Update the firmware in the printer. |
Answer: A
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32. ATX power supplies normally provide which of the following voltages? (Select TWO).
A. 3.3 B. 5 C. 6 D. 15 E. 24 |
Answer: AB
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33. Which of the following devices will allow a technician to use a single set of input devices on several computers?
A. Bar code reader B. Smart card reader C. KVM D. SCSI |
Answer: C
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34. The user has just installed a new video game on their computer, when the video game starts the computer crashes. Which of the following should the technician perform FIRST?
A. Update the video driver B. Roll back the video driver C. Run a System Defragmentation D. Perform a System Restore |
Answer: A
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35. Thermal compound is designed to do which of the following?
A. Insulate a compound from the friction of the heatsink B. Reduce heat on a compound through evaporation C. Provide for heat transfer from a component to the heatsink D. Quiet any vibration to a heatsink from a fan |
Answer: A
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36. Which of the following ports need to be turned off on a firewall to block Telnet?
A. 21 B. 23 C. 25 D. 80 |
Answer: B
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37. A technician needs to remotely access a user's PC in order to resolve a problem. Upon making
the connection, the technician discovers the customer has a confidential document open. Which of the following steps would be BEST to take? A. Close the document without commenting to the user and proceed with the work. B. Ask the user to close the document so that the work can proceed. C. Copy the document to a network drive as a backup so that work can proceed. D. Leave the document open and do not mention it to the user and proceed with the work. |
Answer: B
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38. Which of the following is a characteristic of a plenum-rated cable?
A. Recommended for analog phone lines B. Flexible PVC outer jacket C. Recommended for ceiling use only D. Recommended for use in HVAC |
Answer: D
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39. In the past there has been a series of thefts including laptops with personal information on them.
Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. Power on password B. Intrusion detection C. Complex logon passwords D. Drive lock |
Answer: A
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40. Which of the following connectors uses up to four pairs of wires when crimped?
A. RJ-45 B. RJ-11 C. BNC D. LC |
Answer: A
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41. A technician is trying to install a previous-generation expansion card into their new laptop. However, the card refuses to fit into the expansion slot. Which of the following is MOST likely the
reason? A. The card needs to have the compatibility jumpers set before it can be installed into the system. B. The card is a PCI Express card and the laptop supports PCMCIA. C. The expansion slot needs to be enabled in the BIOS first. D. The card is a PCMCIA card and the laptop supports PCI Express cards. |
Answer: D
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42. A computer displays an error upon booting which says 'Operating System Not Found.' It has a
USB flash drive, USB printer, and USB webcam installed and connected. Which of the following is MOST likely preventing the machine from booting normally? A. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup. B. The computer's BIOS has the flash drive above the hard disk in the boot order priority list. C. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. D. The computer's BIOS has the USB printer below the hard disk in the boot order priority list. |
Answer: B
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43. A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The
laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. |
Answer: C
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44. Which of the following adapter cards would need to be installed in a computer to allow printing to
the LPT1 port? A. USB B. Parallel C. Serial D. SCSI |
Answer: B
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45. A user has purchased a laptop that has no means to charge the battery. Which of the following
would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery |
Answer: B
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46. A user has reported that the PC is not printing. Which of the following should the technician do
FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer |
Answer: B
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47. After hardware upgrades have been installed, the technician boots the computer system. No
display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue? A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly. |
Answer: D
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48. A technician is servicing a customer's color laser printer and notices excess toner in the printer.
Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcohol wipe D. Computer vacuum |
Answer: D
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49. Which of the following can display statistical data regarding CPU usage, memory usage, and NIC
activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor |
Answer: D
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50. Which of the following is a best practice when installing multiple new internal devices and several
software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices |
Answer: B
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51. Which of the following IP ranges is Class A?
A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255 |
Answer: D
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52. Which of the following memory speeds is found with SDRAM?
A. PC3200 B. PC2700 C. DDR3-16000 D. PC100 |
Answer: D
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53. Which of the following is considered to be an effect of static electricity?
A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation |
Answer: B
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54. Which of the following is the system bus speed of a PC2700 memory?
A. 133MHz B. 166MHz C. 266MHz D. 333MHz |
Answer: D
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55. Which of the following should the technician verify FIRST if the customer reports that a laptop
battery is not charging? A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter |
Answer: D
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56. Which of the following devices is MOST likely used for data backups and stored off site?
A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray |
Answer: A
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57. Which of the following is used to display real-time disk operation information in Windows 2000
Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor |
Answer: D
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58. Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328
feet)? A. Fiber B. CAT3 C. Coaxial D. CAT5 |
Answer: D
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59. Which of the following wireless security options offer the HIGHEST level of wireless network
protection? A. Port blocking B. WPA C. MAC filtering D. WPA2 |
Answer: D
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60. A technician has been asked to provide information on a new solvent being stored in the work
area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container |
Answer: C
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61. A customer has asked a technician what the difference is between a slower and faster RPM hard
disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story. |
Answer: D
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62. A user reports that a laptop keyboard needs to be replaced because a certain key does not work.
Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. |
Answer: A
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63. When upgrading to a newer version of an OS, which of the following are best practices? (Select
TWO). A. Upgrade the processor B. Update the BIOS C. Delete existing programs D. Upgrade the firmware E. Delete personal data |
Answer: BD
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64. While a technician is working on an employee's computer, another user begins asking irrelevant
questions. It is inhibiting progress because the technician cannot concentrate and becomes irritated. Which of the following is the BEST course of action? A. Take a long break to step away to relax and refocus. B. Leave the station and call another technician to complete the repair. C. Request the manager to assist in the situation. D. Politely inform the user that all questions will be answered later. |
Answer: D
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65. A technician receives a computer that is having trouble printing to a network printer. After checking
to make sure the network printer is available, the technician checks the port the printer is assigned to and finds it is set to LPT1:. Which of the following locations did the technician use to view the port settings? A. Start>Settings>Network Connections B. Start>Settings>Control Panel>Administrative Tools C. Start>Settings>Control Panel>Accessibility Options D. Start>Settings>Printers & Faxes |
Answer: D
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66. A technician is installing a motherboard that has a 24-pin connector from the power supply to the
motherboard. Which of the following devices are the additional four pins used? A. Extra drives B. The processor C. Extra RAM D. Cooling system |
Answer: B
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67. Items that may be added to the Sidebar in Windows Vista are known as what?
A. Applets B. Features C. Widgets D. Gadgets |
Answer: D
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68. On a Windows computer, a user is unable to print documents to locally attached printers or
network printers. The user was able to print previously. Which of the following is the MOST likely cause of this issue? A. Incompatible cabling B. Printer hardware problem C. Incompatible print driver D. Print spooler is not running |
Answer: D
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69. Which of the following should a technician avoid when dealing with a customer?
A. Personal calls B. Cultural sensitivity C. Timeliness D. Positive attitude |
Answer: A
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70. Which of the following should be done to remove dust from the inside of a computer case?
A. Use a lint free cloth and glass cleaner B. Use a dry paper towel and an anti-static strap C. Use a slightly damp cloth and a vacuum D. Use compressed air and a lint free cloth |
Answer: D
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71. Which of the following WLAN protocols is in the 2.4GHz band with a maximum data rate of
11Mbps? A. 802.11a B. 802.11b C. 802.11g D. 802.11n |
Answer: B
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72. Which of the following software options would BEST protect against trojans and worms?
A. Anti-spyware software B. Anti-adware software C. Anti-virus software D. Anti-spam software |
Answer: C
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73. Which of the following provides a connection for an external keyboard, mouse, printer, monitor,
and network when using a laptop? A. Bluetooth B. Network hub C. Docking station D. Infrared |
Answer: C
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74. A user is explaining an issue that they are having with their workstation. After they finish
explaining, a technician's NEXT course of action should be to: A. Provide proper documentation on the services provided. B. Listen and do not interrupt the customer. C. Offer different repair options for the user's convenience. D. Restate the issue or question to verify understanding. |
Answer: D
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75. Which of the following is the MAIN purpose of the Recovery Console in Windows XP?
A. Allow the restoration of a previously made image of a desktop through the command prompt. B. Provide a way to recover corrupted print jobs through the command prompt. C. Delete a virus that has infected the hard drive through the command prompt. D. Provide a way to access the hard drive in an emergency through the command prompt. |
Answer: D
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