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10 Cards in this Set
- Front
- Back
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contract manufacturing
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outsourcing production to third-party firms; firms don't own plants or directly employ workers who produce the requested goods
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personal digital assistants (PDAs)
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handheld computing devices meant largely for mobile use outside an office setting
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point-of-sale (POS) systems
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transaction processing systems that capture customer purchases; cash registers, store checkout systems; critical for capturing sales data, usually linked to inventory systems to subtract out any sold items
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vertical integration
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when a single firm owns several layers in its value chain
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value chain
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set of activities through which a product or service is created & delivered to customers
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logistics
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coordinating & enabling the flow of goods, people, information, & other resources among locations
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radio frequency identification (RFID) tags
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small chip-based tags that wirelessly emit a unique identifying code for the item that they are attached to
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information systems (IS)
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integrated solution that combines 5 components: hardware, software, data, procedures, & people who interact with & are impacted by the system
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return on investment (ROI)
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amount earned from an expenditure
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operations
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organizational activities that are required to produce goods or services; involve development, execution, & improvement of an organization's service & manufacturing procedures
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