Comptia A+ Study Pt Ii

Front 1

A user states that their laptop is suddenly not receiving any wireless signals, yet other users are.
Which of the following is the MOST likely cause?
A. The wireless communication switch has been turned off.
B. The laptop has entered sleep mode.
C. The drivers for the wireless card have become corrupted.
D. The wireless antenna has become disconnected.

Back 1

A. The wireless communication switch has been turned off.

Front 2

Which of the following connectors has only two pairs of wires?
A. RJ-45
B. BNC
C. RJ-11
D. LC

Back 2

C. RJ-11

Front 3

Which of the following is the definition of plenum-rated cable?
A. Cabling that has a special coating to protect from electronic eavesdropping.
B. Cabling that has extra shielding to reduce EMI.
C. Cabling that can be used for twice the normal maximum distance.
D. Cabling that can be used within a dropped ceiling.

Back 3

D. Cabling that can be used within a dropped ceiling.

Front 4

Which of the following are the output voltages of an ATX power supply? (Select TWO).
A. 5V
B. 9V
C. 12V
D. 15V
E. 24 V

Back 4

A. 5V

C. 12V

Front 5

The FASTEST cache in a computer is:
A. L1.
B. L2.
C. L3.
D. L4.

Back 5

A. L1.

Front 6

Which of the following voltages does the ATX power supply provide? (Select TWO).
A. 3.3v
B. 5v
C. -5v
D. 15v
E. -15v

Back 6

A. 3.3v

B. 5v

Front 7

Which of the following is BEST practice when installing a new hardware device in a Windows OS?
A. Uninstall all unused drivers.
B. Use the oldest most tested release of the driver.
C. Upgrade the BIOS after the install.
D. Use a digitally signed driver.

Back 7

D. Use a digitally signed driver.

Front 8

EEE1394b is capable of transfer rates of up to:
A. 12Mbps.
B. 400Mbps.
C. 480Mbps.
D. 800Mbps.

Back 8

D. 800Mbps.

Front 9

Which of the following is a limitation of satellite broadband?
A. The speed is capped by ISO regulations
B. Requires line of sight
C. Cannot be used in remote locations
D. it is a receive only transmission

Back 9

D. it is a receive only transmission

Front 10

Which of the following ports is associated with POP3?
A. 20
B. 23
C. 25
D. 110

Back 10

D. 110

Front 11

Which of these is the BEST example of a strong password?
A. e$a7M5l
B. Globall
C. 123454321
D. Library*

Back 11

A. e$a7M5l

Front 12

A user reports that their CRT monitor is discolored in one corner. When a technician receives the
unit, they are unable to reproduce the error. The technician returns the PC and the problem
persists. Which of the following categories would this symptom fall under?
A. Permanent
B. Environmental
C. Universal
D. Transient

Back 12

B. Environmental

Front 13

802.11b has the potential to support up to:
A. 11Mbps.
B. 50Mbps.
C. 54Mbps.
D. 100Mbps.

Back 13

A. 11Mbps.

Front 14

Which of the following is used to list all of the hops from a starting point to a final destination?
A. tracert
B. ipconfig
C. netsh
D. netstat

Back 14

A. tracert

Front 15

Which of the following configurations would BEST allow sensitive data to be stored on the same
hard drive as the operating system, while protecting the data from the operating system related
issues?
A. Partition the drive into two physical drives making C: the OS and D: the data.
B. Encrypt the sensitive data so that it cannot be read without a key.
C. Partition the drive into two logical drives, making C: the OS and D: the data.
D. Hide the sensitive data from casual view using folder Properties - Attributes.

Back 15

C. Partition the drive into two logical drives, making C: the OS and D: the data.

Front 16

Which of the following ports is used for telnet, by default?
A. Port 21
B. Port 23
C. Port 25
D. Port 110

Back 16

B. Port 23

Front 17

All of the following can be plugged into a UPS EXCEPT:
A. docking station
B. laser printer
C. laptop
D. router

Back 17

B. laser printer

Front 18

Which of the following can be disabled to help prevent access to a wireless network?
A. SSID broadcast
B. MAC filtering
C. WEP key
D. WPA passphrase

Back 18

A. SSID broadcast

Front 19

Which of the following commands is used to troubleshoot problems with DirectX that is currently
installed on the system?
A. msinfo32
B. msconfig
C. dxdiag
D. cmd

Back 19

C. dxdiag

Front 20

Which of the following BEST describes the purpose of placing special rubber mats on the floor and
tables where technicians repair machines?
A. EMI prevention
B. MSDS
C. RFI prevention
D. ESD preventior

Back 20

D. ESD preventior

Front 21

Which of the following allows for the GREATEST heat dissipation?
A. Liquid cooling
B. Case fans
C. Heatsink
D. Thermal compound

Back 21

C. Heatsink

Front 22

Which of the following is the MINIMUM amount of characters Windows XP will allow in a
password?
A. Zero
B. Six
C. Eight
D. Twelve

Back 22

A. Zero

Front 23

Which of the following command prompt utilities displays the current version of Windows XP and
any Service Packs that are installed?
A. CHECKVER.EXE
B. VERSION.EXE
C. SIGVERIF.EXE
D. WINVER.EXE

Back 23

D. WINVER.EXE

Front 24

Which of the following communication types would MOST likely be used to connect a laptop
wirelessly to a high speed connection in a remote location?
A. Infrared
B. Cellular WAN
C. Ethernet
D. Bluetooth

Back 24

B. Cellular WAN

Front 25

A user is reporting a discoloration on their CRT monitor when using it at home; however, it does
not happen at the remote repair facility. Which of the following is the MOST likely cause of this
error?
A. The customer lives too close to nearby power lines.
B. The monitor is going bad and needs to be replaced.
C. The customer is receiving inconsistent power to their monitor.
D. A nearby magnet is causing interference.

Back 25

D. A nearby magnet is causing interference.

Front 26

A customer reports that when the computer starts up, it sounds like an airplane taking off. After
questioning the user about any recent changes they might have made the technician realizes that
this could be a symptom of multiple issues. Which of the following should be the FIRST course of
action?
A. Check the BIOS for temperature changes.
B. Verify that the user has not made any OS changes.
C. Attempt to replicate and verify the issue.
D. Open the case and determine the cause of the noise

Back 26

C. Attempt to replicate and verify the issue.

Front 27

A Windows XP computer, without a floppy drive, is producing a “Non system disk” error at startup.
Which of the following Recovery Console commands could be used to correct this error?
A. DISKPART
B. RECOVER
C. FIXBOOT
D. FORMAT

Back 27

C. FIXBOOT

Front 28

A technician is trying to understand a user's computer problem, but is having difficulty
understanding exactly what is wrong with the computer. Which of the following steps can the technician take to BEST understand the user? (Select TWO).
A. Minimize the user's problems
B. Offer different repair options.
C. Ask open-ended questions.
D. Avoid being judgmental.
E. Restate the issues

Back 28

C. Ask open-ended questions.

E. Restate the issues

Front 29

Which of the following is indicated by a repetitive series of beeps at POST? (Select TWO]
A. Password expiration
B. Hardware error
C. Software error
D. Stuck keys
E. Corrupt OS

Back 29

B. Hardware error

D. Stuck keys

Front 30

After discovering a bad capacitor, the technician ordered and replaced the system board. Which of
the following is the NEXT step in the troubleshooting theory?
A. Test the theory
B. Identify the problem
C. Verify functionality
D. Document the findings

Back 30

C. Verify functionality

Explanation: The steps in the troubleshooting process, according to the CompTIA A+
certification exam objectives, are the following:
1. Identify the problem - Question the user, identify user changes, and perform
backups before making changes.
2. Analyze the problem Establish a theory of probable cause. - This is often referred to as root cause analysis.
3. Test components - Test the theory to determine the cause. Once the theory is
confirmed, determine the next steps to resolve the problem. If the theory is
not confirmed, establish a new theory or escalate the problem.
4. Establish a plan of action – Finally, implement the solution.
5. Evaluate the results - Verify full system functionality. If applicable, implement preventative
measures.
6. Document - Record your findings, actions, and outcomes.

Front 31

Which of the following steps is MOST important to ensure that no files can be recovered off of
hard drives?
A. Use the Recovery Console on the Windows XP CD-ROM to run a full format of the hard drive.
B. Remove the hard drives and set the jumpers back to factory settings.
C. Clear the BIOS of any TPM-level passwords.
D. Wipe the hard drives using a seven-pass sequence.

Back 31

D. Wipe the hard drives using a seven-pass sequence.

Front 32

In order for the print spooler service to start or run correctly, the print spooler requires other
services to be running first. These types of services are known as:
A. primary services.
B. registry level services.
C. dependency services.
D. driver level services.

Back 32

C. dependency services.

Front 33

Which of the following should be chosen for an OS if the user requires 8GB of RAM and wants the Aero interface?
A. Windows XP 32-bit
B. Windows Vista 64-bit
C. Windows XP 64-bit
D. Windows Vista 32-bit

Back 33

B. Windows Vista 64-bit

Front 34

Which of the following BEST describes a virus?
A. Malicious code that can propagate itself to different host files.
B. A malicious program that spreads itself in a system without the need of a host
C. A program that is used to track user information for commercial reasons.
D. A program that appears to be harmless but has a malicious agenda.

Back 34

A. Malicious code that can propagate itself to different host files.

Front 35

A technician is cleaning up cable inventory by putting all like cables in the same bin. The
technician comes across a cable with the following colored wires ended in this order: orangewhite,
orange, green-white, blue, blue-white, green, brown-white, brown. In which of the following
bins should the cable be placed?
A. CAT3 cables
B. Ethernet cables
C. Coaxial cable
D. Fiber cables

Back 35

B. Ethernet cables

Front 36

Which of the following should be applied as soon as possible to prevent security threats?
A. Firmware updates
B. User information
C. OS patches
D. Driver updates

Back 36

C. OS patches

Front 37

A user states that the wireless network adapter has been disabled on the laptop. Which of the
following would be the BEST way to remedy this?
A. Reinstall wireless drivers on the laptop
B. Toggle the laptop's built-in switch for WiFi
C. Restart the laptop
D. Install a new wireless card on the laptop

Back 37

B. Toggle the laptop's built-in switch for WiFi

Front 38

The drive letters A and B are assigned to which of the following type of drive?
A. Flash Drive
B. CD/DVD
C. HDD
D. FDD

Back 38

D. FDD

Front 39

On a motherboard, which of the following is often covered by a heatsink?
A. GPU
B. CMOS
C. BIOS
D. Front side bus
E. North Bridge

Back 39

E. North Bridge

Front 40

Which of the following would be required to minimize data loss in a work area that has a history of
intermittent power?
A. Surge Suppressor
B. Line Voltage Meter
C. UPS
D. Power Strip

Back 40

C. UPS

Front 41

Which of the following is MOST likely the default key for a KVM switch?
A. Right control
B. Space bar
C. Left control
D. Scroll lock

Back 41

D. Scroll lock

Front 42

Which of the following Windows Vista versions comes with the BitLocker drive protection as a
standard feature?
A. Ultimate
B. Business
C. Home premium
D. Home Basic

Back 42

A. Ultimate

Front 43

Which of the following is the maximum partition size of the FAT32 file system?
A. 16GB
B. 32GB
C. 1024GB
D. 2048MB

Back 43

B. 32GB

Front 44

Which of the following BEST describes the L2 cache?
A. The largest cache that resides outside the chip level
B. The fastest cache that resides at the chip level.
C. The largest cache that resides at the chip level.
D. The fastest cache that resides outside the chip level

Back 44

A. The largest cache that resides outside the chip level

Front 45

Which of the following wireless networking standards uses a 5GHz frequency?
A. 802.11n
B. 802.11g
C. 802.11a
D. 802.11b

Back 45

C. 802.11a

Front 46

How would a technician make certain programs run at designated times automatically?
A. Startup
B. Task Manager
C. Computer Management
D. Scheduled Tasks

Back 46

D. Scheduled Tasks

Front 47

Which of the following adapter cards would be the FASTEST for connecting an external hard
drive?
A. Wide SCSI
B. FireWire800
C. eSATA
D. USB 2.0

Back 47

A. Wide SCSI

Front 48

Which of the following RAID arrays does only striped volumes?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10

Back 48

A. RAID 0

Front 49

A laptop powers up and within five seconds powers down. Which of the following may be the
cause?
A. LAN failure
B. HDD failure
C. LCD failure
D. Fan failure

Back 49

D. Fan failure

Front 50

Which of the following connectors are MOST commonly used to connect LCD monitors to video
cards on a PC? (Select TWO).
A. RCA
B. S-Video
C. VGA
D. DVI
E. RJ-11

Back 50

C. VGA

D. DVI

Front 51

Which of the following is the BEST way to ensure that a hard drive is secure for disposal?
A. FDISK the drive multiple times.
B. Magnetically erase the drive.
C. Format the drive.
D. Convert the drive to NTFS.

Back 51

B. Magnetically erase the drive.

Front 52

ASR can be launched in Windows XP by which of the following methods?
A. Safe Mode
B. Safe Mode with Networking
C. Help and Support Center
D. Installation CD

Back 52

D. Installation CD

Front 53

Which of the following IP addresses is a class B address?
A. 92.25.16.128
B. 192.168.1.1
C. 201.29.253.9
D. 129.254.18.10

Back 53

D. 129.254.18.10

Front 54

Which of the following port numbers, by default, is used for Telnet?
A. 23
B. 25
C. 80
D. 8080

Back 54

A. 23

Front 55

Which of the following is the minimum number of pins to connect an ATX power supply to a
motherboard?
A. 16
B. 20
C. 24
D. 32

Back 55

B. 20

Front 56

Which of the following protocols uses port 23, by default?
A. FTP
B. FTPS
C. HTTPS
D. TELNET

Back 56

D. TELNET

Front 57

Which of the following ports is commonly used when adding a network printer in Windows XP?
A. Standard TCP/IP port
B. USB port
C. Serial port
D. Parallel port

Back 57

A. Standard TCP/IP port

Front 58

Which of the following connector types allows for both the transmission of video and audio feeds?
A. HDMI
B. Component
C. VGA
D. S-Video

Back 58

A. HDMI

Front 59

Which of the following Windows Operating Systems would have an Aero display on the desktop?
A. Windows XP Media Center
B. Windows XP
C. Windows 2000
D. Windows Vista

Back 59

D. Windows Vista

Front 60

In order to help protect equipment while technicians are working, a company has placed rubber
mats down on all the work benches. Which of the following are the mats helping to prevent?
A. RFI
B. MSDS
C. ESD
D. EMI

Back 60

C. ESD

Front 61

Which of the following is the MAXIMUM supported amount of RAM for Windows XP Home?
A. 1024MB
B. 2GB
C. 32GB
D. 4GB

Back 61

D. 4GB

Front 62

Which of the following network devices interconnects networks together?
A. Switch
B. Hub
C. Router
D. Modem

Back 62

C. Router

Front 63

A customer reports that while attempting to print a document it seems to queue up fine, but the
printer does not print the job. Which of the following may be the cause?
A. Outdated or corrupt print driver.
B. The application used to create the document is incompatible with the printer.
C. A print job is waiting in the print queue.
D. Printer configuration is incorrect.

Back 63

C. A print job is waiting in the print queue.

Front 64

A user states that their laptop is suddenly not receiving any wireless signals, yet other users are.
Which of the following is the MOST likely cause?
A. The wireless communication switch has been turned off.
B. The laptop has entered sleep mode.
C. The drivers for the wireless card have become corrupted.
D. The wireless antenna has become disconnected.

Back 64

A. The wireless communication switch has been turned off.

Front 65

A user needs to transfer numerous personal financial documents from an existing hard drive to a
new hard drive. Which of the following should the technician perform?
A. Copy all data over without viewing them
B. Review all data and write down important account numbers in case information is lost
C. Remove all financial documents since they are confidential
D. Print out all personal financial documents in case information is deleted

Back 65

A. Copy all data over without viewing them

Front 66

Which of the following is the difference between a Cellular WAN and a WLAN card?
A. A WLAN card generally has a range of 6 miles (9.7 kilometers), while a Cellular WAN card is
limited in range to 1200 feet (365 meters).
B. A Cellular WAN card will work on most public Wireless Access Points, while a WLAN card is
more proprietary.
C. A Cellular WAN card requires subscription to a cellular provider, while a WLAN card can work
without provider payment.
D. A WLAN card is usually an external card, while a Cellular WAN card is usually an internal card.

Back 66

C. A Cellular WAN card requires subscription to a cellular provider, while a WLAN card can work
without provider payment.

Front 67

Which of the following devices is MOST affordable to use for small file backups such as photos or
text files?
A. Tape drive
B. Blu-Ray
C. FireWire drive
D. CD-RW

Back 67

D. CD-RW

Front 68

A user reports that when a laser printer starts to print the circuit breaker unexpectedly trips. After
speaking with the user, the technician learns that the user also has a portable heater plugged into
the same outlet. Which of the following is the BEST action for the technician to take?
A. The technician should have an electrician replace the circuit with one that can handle both
devices.
B. The technician should ask the user to move the heater to a different circuit.
C. The technician should remove the heater when the user is not in the office.
D. The technician should replace the faulty laser printer.

Back 68

B. The technician should ask the user to move the heater to a different circuit.

Front 69

Programs that run when the Windows OS starts are stored in which of the following registry hives?
A. HKEY_LOCAL_MACHINE
B. HKEY_CURRENT_CONFIG
C. HKEY_CLASSES
D. HKEY_USERS

Back 69

A. HKEY_LOCAL_MACHINE

Front 70

Which of the following printers requires a specialized paper in order to operate?
A. Thermal
B. Laser
C. Inkjet
D. Impact

Back 70

A. Thermal

Front 71

Which of the following devices would MOST likely need to be configured with facial tracking
software?
A. Touch screen
B. Biometric device
C. Web camera
D. TV Tuner

Back 71

C. Web camera

Front 72

A technician has a laptop that is booting but nothing appears on the LCD. Which of the following
should the technician press to make video transfer to the external monitor?
A. Function keys
B. Alt-insert keys
C. Power button
D. Control and escape keys

Back 72

A. Function keys

Front 73

Which of the following is the FIRST step in the troubleshooting theory?
A. Establish a plan of action to resolve the problem and implement the solution.
B. Establish a theory of probable cause.
C. Identify the problem.
D. Verify full system functionality and if applicable implement preventative measures

Back 73

C. Identify the problem.

Explanation: The steps in the troubleshooting process, according to the CompTIA A+
certification exam objectives, are the following:
1. Identify the problem - Question the user, identify user changes, and perform
backups before making changes.
2. Analyze the problem Establish a theory of probable cause. - This is often referred to as root
cause analysis.
3. Test components - Test the theory to determine the cause. Once the theory is
confirmed, determine the next steps to resolve the problem. If the theory is
not confirmed, establish a new theory or escalate the problem.
4. Establish a plan of action – Finally, implement the solution.
5. Evaluate the results - Verify full system functionality. If applicable, implement preventative
measures.
6. Document - Record your findings, actions, and outcomes.

Front 74

Which of the following keys is used to change laptop hardware settings?
A. Function
B. Shift
C. Numeric
D. Control

Back 74

A. Function

Front 75

Which of the following should be completed when donating a workstation?
A. Remove the CMOS battery
B. Install all operating system updates
C. Remove the memory
D. Wipe the hard drive

Back 75

D. Wipe the hard drive

Front 76

A technician is working in a customer's office when the technician receives a phone call from a
friend. Which of the following is the MOST appropriate response?
A. Ignore the call and instead begin a text conversation.
B. Leave the office to talk and come back later.
C. Answer the call and talk while continuing to work.
D. Call the friend back once the work is completed.

Back 76

D. Call the friend back once the work is completed.

Front 77

Which of the following is an advantage that a USB mouse has over a PS/2 mouse?
A. A USB mouse uses less power
B. A USB mouse is more portable
C. A USB mouse is hot swappable
D. A USB mouse is more secure

Back 77

C. A USB mouse is hot swappable

Front 78

A technician is trying to install an OS to a remote PC without the use of physical media. Which of
the following is used to perform this task?
A. FTP
B. Initiate a network share
C. Telnet
D. PXE boot environment

Back 78

B. Initiate a network share

Front 79

A laptop has just had the LCD replaced and now it is having problems connecting to the wireless
network. Which of the following is the MOST likely reason for the connection issue?
A. The user has removed the antenna.
B. The wireless switch is not on.
C. The LCD is faulty.
D. The network card drivers are corrupt.

Back 79

A. The user has removed the antenna.

Front 80

Which of the following wireless technology standards has the SHORTEST indoor range?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

Back 80

A. 802.11a

Front 81

A customer's computer crashes consistently when a specific application is launched. The
technician has looked at the computer and confirmed the cause of the crash. Which of the
following is the NEXT troubleshooting step the technician should take?
A. Verify full system functionality.
B. Document the findings, actions, and outcomes.
C. Establish a plan of action to resolve the problem.
D. Question the user and identify changes the user has made to the system

Back 81

C. Establish a plan of action to resolve the problem.

Explanation: The steps in the troubleshooting process, according to the CompTIA A+
certification exam objectives, are the following:
1. Identify the problem - Question the user, identify user changes, and perform
backups before making changes.
2. Analyze the problem Establish a theory of probable cause. - This is often referred to as root
cause analysis.
3. Test components - Test the theory to determine the cause. Once the theory is
confirmed, determine the next steps to resolve the problem. If the theory is
not confirmed, establish a new theory or escalate the problem.
4. Establish a plan of action – Finally, implement the solution.
5. Evaluate the results - Verify full system functionality. If applicable, implement preventative
measures.
6. Document - Record your findings, actions, and outcomes.

Front 82

Which of the following devices will allow a technician to use a single set of input devices on
several computers?
A. Smart card reader
B. KVM
C. SCSI
D. Bar code reader

Back 82

B. KVM

Front 83

The on-site technician is asked to load a copy of the company's purchased software on a personal
computer. The technician should FIRST:
A. notify the company's owner of the breech.
B. leave the premises and call local law enforcement.
C. advise the individual that downloading unlicensed software is illegal.
D. verify the install is allowed under the company's licensing agreements

Back 83

D. verify the install is allowed under the company's licensing agreements

Front 84

How many volts does an internal floppy drive use?
A. 3.3
B. 5
C. 12
D. 14

Back 84

C. 12

Front 85

A user reports that their laptop will not power on. Which of the following is the FIRST step to
troubleshoot this issue?
A. Attach an external monitor and check for video.
B. Replace the BIOS battery.
C. Verify the AC adapter is a known good adapter.
D. Replace the power switch.

Back 85

C. Verify the AC adapter is a known good adapter.

Front 86

Which of the following devices is used to connect to a WAN?
A. Hub
B. Switch
C. Router
D. MUX

Back 86

C. Router

Front 87

A small shock of electricity transferred from a computer or other electronic component to a person
is known as:
A. EMF.
B. RFI.
C. EMI.
D. ESD.

Back 87

D. ESD.

Front 88

Which of the following BEST describes the purpose of a heat sink?
A. To provide a method to install a fan on a component
B. To provide a method to retain heat in a component
C. To store heat energy to be used at a later time
D. To remove heat from a component

Back 88

D. To remove heat from a component

Front 89

Which of the following is the FIRST action a technician should take when a user reports issues
accessing their home wireless network?
A. Have the manufacturer replace the defective computer.
B. Guide the user through installing a PCMCIA wireless adapter.
C. Verify the Wireless Zero Configuration Service is started.
D. Verify the wireless adapter is enabled.

Back 89

D. Verify the wireless adapter is enabled.

Front 90

Several users report their print jobs did not print to the local shared printer. Which of the following
is the FIRST thing a technician should check?
A. Check power on the users' laptops.
B. Check the print queue.
C. Check the domain print server.
D. Check the network connections.

Back 90

B. Check the print queue.

Front 91

A user states that nothing is printing to the inkjet printer but a list of documents are in the printer
queue and the printer has no errors. Which of the following is the MOST likely cause?
A. Operating system is corrupt.
B. Spooler service has stopped.
C. Hard drive is full.
D. UPnP service has stopped.

Back 91

B. Spooler service has stopped.

Front 92

Which of the following devices does a technician need to calibrate?
A. Hard drive
B. KVM switch
C. Keyboard
D. Touch screen

Back 92

D. Touch screen

Front 93

The customer calls a technician and informs them that their keyboard was cleaned with a solution, and now their fingers sting. Where would the technician or medical personnel find information
about the substance on the keyboard?
A. The MSDS
B. The local fire department
C. The Standard Operating Procedures manual
D. The facilities department of the company

Back 93

D. The facilities department of the company

Front 94

A user reports that someone has logged into their network account. The user admits that the
password is their birthday. Which of the following should the technician do to prevent unauthorized
access in the future?
A. Disable the user's account.
B. Have the user implement a stronger password.
C. Reset the user's account weekly.
D. Change the user's password weekly.

Back 94

B. Have the user implement a stronger password.

Front 95

Which of the following wireless technology standards can operate at either 2.4GHz or 5GHz
frequencies?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

Back 95

D. 802.11n

Front 96

Which of the following locations will allow a user to change the Windows Vista Start Menu to
resemble the Windows XP Start Menu?
A. Right-click Start Menu/Properties/Start Menu tab
B. Control Panel/User Accounts
C. Start/All programs/Accessories/Ease of Access
D. Right-click Desktop/Personalize

Back 96

A. Right-click Start Menu/Properties/Start Menu tab

Front 97

Which of the following log files references Windows specific errors?
A. Archive Logs
B. Application Logs
C. Security Logs
D. System Logs

Back 97

D. System Logs

Front 98

Which of the following cable types use shielding to protect against EMI and RFI? (Select TWO)
A. Fiber
B. Crossover
C. Coaxial
D. UTP
E. STP

Back 98

A. Fiber

E. STP

Front 99

While installing a program in Windows Vista the technician finds that the program being installed is for Windows XP. Which of the following is the BEST solution to this problem?
A. Inform the user that a new program will need to be purchased that is compatible with Vista.
B. Set up a dual boot on the machine with Windows XP.
C. Set the compatibility mode to Windows XP in properties.
D. Install the software on the Vista machine; all programs are compatible between the OS
versions.

Back 99

C. Set the compatibility mode to Windows XP in properties.

Front 100

While changing a toner cartridge in a printer, a user spilled some toner. A technician noticed and
offered to help clean it up. Which of the following tools would be MOST appropriate?
A. Damp cloth
B. Lint free cloth
C. Computer vacuum
D. Compressed air

Back 100

A. Damp cloth

Front 101

802.11g has a MAXIMUM speed of up to:
A. 2.4Mbps.
B. 11Mbps.
C. 54Mbps.
D. 100Mbps.

Back 101

C. 54Mbps.

Front 102

Multiple users report that the network color printer is not printing in color, but only in monochrome. The technician knows the print server had maintenance done over the weekend that included
driver updates. The NEXT action would be to:
A. flash the firmware on the printer to match the new driver.
B. check the printer properties on the server.
C. power cycle the printer to update the driver.
D. have each user remove and re-install the printer to update the driver.

Back 102

B. check the printer properties on the server.

Front 103

An end user reports that their computer is making noise constantly. The technician notes that the
hard drive activity light is on frequently. The technician finds plenty of free space on the drive.
Which of the following BEST explains why the drive light is continuously active?
A. The system has a fragmented hard drive.
B. The drive interface needs to be changed.
C. The user has too many documents on the hard drive.
D. The system page file has an issue

Back 103

A. The system has a fragmented hard drive.

Front 104

When working within large computer networks, which of the following is the disadvantage of using
NETBEUI over TCP/IP? (Select TWO).
A. NETBEUI is designed to be used on small size LANs.
B. NETBEUI is unavailable on non-Windows operating systems.
C. NETBEUI can only be used on pre-Windows NT networks.
D. NETBEUI is not a mutable protocol.
E. NETBEUI can only be used with DHCP.

Back 104

A. NETBEUI is designed to be used on small size LANs.

D. NETBEUI is not a mutable protocol.

Front 105

Which of the following describes a Quad Core processor?
A. A CPU with four direct channels to the FSB.
B. Four CPU cores operating off one CPU package.
C. A PC with four unique processors.
D. A CPU with four cache memory locations.

Back 105

B. Four CPU cores operating off one CPU package.

Front 106

Which of the following is the MAXIMUM theoretical range of Bluetooth Class 2?
A. 1 meter (3 feet)
B. 10 meters (33 feet)
C. 30 meters (98 feet)
D. 100 meters (328 feet)

Back 106

B. 10 meters (33 feet)

Front 107

Which of the following describes actions in which a person gains access and permission by
preying on the good nature of people?
A. Social engineering
B. Brute force
C. Hacking
D. Phreaking

Back 107

A. Social engineering

Front 108

Which of the following adapter types will use a RJ-45 connector?

A. NIC
B. Video
C. Sound
D. Dial-up modem

Back 108

A. NIC

Front 109

Which of the following command line paths shows the recovery console's installation?
A. D:\i386\tools\console
B. D:\i386\tools/cmdcons
C. D:\i386\utilities\console
D. D:\i386\winnt32/cmdcons

Back 109

C. D:\i386\utilities\console

Front 110

QUESTION NO: 290
All of the following are susceptible to EMI EXCEPT:
A. RJ-11.
B. Coaxial cable.
C. RJ-45.
D. Fiber optic.

Back 110

D. Fiber optic.

Front 111

Which of the following is the MOST common way to cool a CPU?
A. Water cooling
B. Heat sink
C. Case fan
D. Air conditioning

Back 111

C. Case fan

Front 112

A print job fails to leave the queue. Which of the following services may need to be restarted?
A. Printer Driver
B. Windows Spool Service
C. Print Spooler
D. NIC driver

Back 112

C. Print Spooler

Front 113

A duplexer unit has been added to an existing laser printer. The printer prints normally but it will
not print on both sides of the paper. Which of the following is the FIRST action a technician should
take when addressing this issue?
A. Update the printer firmware to the latest version for duplexing.
B. Delete the printer queue and recreate it.
C. Check the manufacturer's documentation and website for any known problems with the
duplexer unit.
D. Check the configuration settings of the printer for duplex enabled.

Back 113

D. Check the configuration settings of the printer for duplex enabled.

Front 114

A user running Windows XP reports that their computer has not been printing any subsequent
documents since a printer jam occurred earlier that day. The printer is now working normally for
other users. Before rebooting the computer, which of the following is the FIRST step the technician
should take?
A. Remove and re-add the printer.
B. Restart the print spooler service.
C. Reset the maintenance page count on the printer.
D. Attempt to print a test page

Back 114

B. Restart the print spooler service.

Front 115

Which of the following utilities is used for troubleshooting video issues?
A. REGEDIT
B. DXDIAG
C. DCDIAG
D. MSCONFIG

Back 115

B. DXDIAG

Front 116

A user calls about the network being slow and asks if anyone else has reported the issue. Which
of the following questions should the technician respond with?
A. "Are you watching streaming media?"
B. "Are you playing Internet games?"
C. "Is this business related or for personal use?"
D. "Have any recent changes been made to the computer?"

Back 116

D. "Have any recent changes been made to the computer?"

Front 117

A new video card requires a 600 watt power supply. The power supply should have how many
pins on the main cable?
A. 12
B. 20
C. 24
D. 26

Back 117

C. 24

Front 118

Which of the following needs to happen after connecting a new device to a computer?
A. Configure device settings
B. Update the OS
C. Reboot the computer
D. Install the device driver

Back 118

D. Install the device driver

Front 119

A customer is experiencing unusual problems with a printer due to voltage fluctuations in the wall
outlet. Which of the following should be used to eliminate the fluctuations?
A. Multimeter
B. Ohm meter
C. UPS
D. Surge protector

Back 119

D. Surge protector

Front 120

Which of the following protocols is used to connect to a secure Internet website?
A. POP3
B. FTP
C. HTTPS
D. HTTP

Back 120

C. HTTPS

Front 121

Which of the following utilities can be used to find the default gateway?
A. IPCONFIG
B. DXDIAG
C. PING
D. TELNET

Back 121

A. IPCONFIG

Front 122

Which of the following protocols uses port 21?
A. Telnet
B. FTP
C. HTTP
D. POP3

Back 122

B. FTP

Front 123

A technician attempts to install Windows XP on a new Windows Vista PC but gets an error stating
that setup did not detect any valid hard disks. Which of the following is MOST likely the cause of
this error?
A. The hard drive is too large for Windows XP to recognize.
B. The hard drive is defective and needs to be replaced.
C. The user needs to call Microsoft and verify that the Windows copy is registered with the DRM.
D. Windows XP does not natively support SATA controllers.

Back 123

D. Windows XP does not natively support SATA controllers.

Front 124

Which of the following utilities is used to realign data in sectors placing empty space together?
A. Scandisk
B. System Restore
C. Check Disk
D. Defrag

Back 124

D. Defrag

Front 125

Which of the following is the BEST technology to use for a laptop connecting remotely to the
corporate network?
A. Modem
B. Infrared
C. Cellular WAN
D. Ethernet

Back 125

D. Ethernet

Front 126

Which of the following utilities can be scheduled to run on boot to verify file system integrity?
A. DEFRAG
B. CHKDSK
C. MSCONFIG
D. TSKMGR

Back 126

B. CHKDSK

Front 127

In which of the following is the boot device order configured?
A. Device Manager
B. Services
C. BIOS
D. MSCONFIG

Back 127

C. BIOS

Front 128

Which of the following bus slots is in a laptop?
A. AGP
B. PCMCIA
C. PCI
D. AMR

Back 128

B. PCMCIA

Front 129

Computers should NEVER be placed on which of the following materials?
A. Carpet
B. Wood
C. Tile
D. Plastic

Back 129

D. Plastic

Front 130

Which of the following memory types has a clock speed of 400MHz?
A. PC133
B. PC2700
C. PC3200
D. PC10600

Back 130

C. PC3200

Front 131

A technician receives a Windows laptop that has not been operating correctly since a user
changed some registry settings by mistake. Which of the following should be attempted FIRST?
A. Reset the CMOS
B. Rollback to a restore point
C. Boot into Safe Mode
D. Reconfigure the BIOS

Back 131

B. Rollback to a restore point

Front 132

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of
the following classes?
A. Class A
B. Class B
C. Class C
D. Class D

Back 132

B. Class B

Front 133

Which of the following cables allows for the transfer of video and sound?
A. VGA
B. S-Video
C. DVI
D. HDMI

Back 133

D. HDMI

Front 134

Which of the following is placed directly on the CPU in a new computer system to aid in the
cooling process?
A. Heatsink
B. Fan
C. Liquid cooling system
D. Thermal compound

Back 134

D. Thermal compound

Front 135

When determining a customer's specific issue, which of the following is the BEST approach?
A. Ask the customer to speak with someone else that may be able to help.
B. Ask open-ended questions to narrow the scope of the problem.
C. Ask a co-worker what the customer is trying to explain.
D. Ask focused questions that lead the customer with yes or no answers.

Back 135

B. Ask open-ended questions to narrow the scope of the problem.

Front 136

Which of the following printer types is the BEST for a technician to recommend to a company
needing to print 10,000 black and white pages per month?
A. Laser
B. Thermal
C. Inkjet
D. Dot Matrix

Back 136

A. Laser

Front 137

Which of the following keyboard combinations will lock a Windows XP workstation?
A. Windows Key + L
B. CTRL + ALT + Delete
C. Windows Key + CTRL + Backspace
D. Windows Key + CTRL + Escape

Back 137

A. Windows Key + L

There are several ways to lock your Windows XP computer, but all of them use the same
command line. The method you choose is a matter of personal preference.
1.via the keyboard
The easiest way to lock Windows XP is by simply pressing the Windows logo key and the letter L
(for Lock) on a Microsoft Natural Keyboard or any other compatible keyboard that includes the
Window key. Doing so will pop up the Unlock Computer Password box.
2.via a Shortcut.
If you don't have a keyboard with a Window key or simply don't like the keyboard method, then
here's how you can make a desktop shortcut to lock your computer.
Right click an empty area of your desktop, choose New/Shortcut and enter this line as the
command line:
rundll32.exe user32.dll, LockWorkStation
Click Next. Name the shortcut whatever you prefer and click Finish. That's it.
If you'd like to change the icon, just right click the shortcut and go to Properties/Shortcut/Change
Icon.
3.via the command line
The above command line can also be use

Front 138

A customer wants to be able to search the Internet wirelessly with their laptop, from any location.
Which of the following devices would be MOST effective in achieving this?
A. Bluetooth card
B. 802.11 a/b/g WiFicard
C. 802.11n WiFi card
D. Cellular WAN card

Back 138

D. Cellular WAN card

Front 139

A customer wants to connect an external projector to a laptop. The projector is plugged into the
external video port but no video is shown on the projector. Which of the following will correct the
problem?
A. Upgrade the BIOS.
B. Release the LCD cutoff switch.
C. Toggle the WiFi switch.
D. Toggle the Fn key.

Back 139

D. Toggle the Fn key.

Front 140

QUESTION NO: 320
A technician has determined that the primary hard drive has failed and the defective hard drive
has been replaced. According to the troubleshooting process, which of the following steps would
come NEXT?
A. Document the setting.
B. Establish a probable cause.
C. Verify full system operation.
D. Question the user.

Back 140

C. Verify full system operation.

Explanation: The steps in the troubleshooting process, according to the CompTIA A+
certification exam objectives, are the following:
1. Identify the problem - Question the user, identify user changes, and perform
backups before making changes.
2. Analyze the problem Establish a theory of probable cause. - This is often referred to as root
cause analysis.
3. Test components - Test the theory to determine the cause. Once the theory is
confirmed, determine the next steps to resolve the problem. If the theory is
not confirmed, establish a new theory or escalate the problem.
4. Establish a plan of action – Finally, implement the solution.
5. Evaluate the results - Verify full system functionality. If applicable, implement preventative
measures.
6. Document - Record your findings, actions, and outcomes.

Front 141

Which of the following commands is used to bring up the interface that allows a technician to edit
startup services and applications?
A. msinfo32
B. cmd
C. dxdiag
D. msconfig

Back 141

D. msconfig

Explanation: See question No. 321

Front 142

Which of the following Windows Vista versions can be installed on a system with 512MB of RAM
and a 40GB HDD?
A. Home Basic
B. Home Premium
C. Ultimate
D. Business

Back 142

A. Home Basic

Front 143

Which of the following is an example of a manufacturer's image stored on a hard drive?
A. Factory Recovery Partition
B. OEM Version
C. Recovery CD
D. Network Install

Back 143

A. Factory Recovery Partition

Front 144

802.11n has the potential to support up to:
A. 11Mbps.
B. 20Mbps.
C. 54Mbps.
D. 100Mbps.

Back 144

D. 100Mbps.

Front 145

A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be
corrected by:
A. Adjusting the refresh rate.
B. Adjusting the dot pitch.
C. Degaussing the monitor.
D. Adjusting the resolution.

Back 145

A. Adjusting the refresh rate.

Front 146

A PC is having its PSU replaced and the new PSU has a connector that is too large for the
motherboard's socket. Which of the following is needed to solve this issue?
A. The PC needs a NLX to ATX adapter.
B. The PC needs a 26-to-20 pin ATX adapter.
C. The PC needs a 24-to-20 pin ATX adapter.
D. The PC needs an AT-to-ATX adapter.

Back 146

C. The PC needs a 24-to-20 pin ATX adapter.

Front 147

Every time the computer starts a technician receives a message saying that the computer case
has been opened. Which of the following can be disabled in the BIOS to prevent this message
from appearing?
A. Trusted Platform Module (TPM)
B. Intrusion detection
C. WiFi Protected Access (WPA)
D. Firewall

Back 147

B. Intrusion detection

Front 148

Which of the following media types is MOST affected by the RPM rating?
A. SDD
B. Flash
C. Tape
D. HDD

Back 148

D. HDD

Front 149

A technician downloads an updated version of the driver for a sound card in Windows XP. After
extracting the driver, how would the technician update the driver?
A. Device Manager> expand 'Sound, video and game controllers'>double click on the name of the
sound card> Troubleshoot'
B. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card'
C. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver'
D. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under
'Sound, video and game controllers'

Back 149

D. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under
'Sound, video and game controllers'

Front 150

Which of the following connectors are used for musical equipment?
A. DVI
B. MIDI
C. 6-pin mini-DIN
D. HDMI

Back 150

B. MIDI

Front 151

Which of the following broadband technologies provides the FASTEST bandwidth speeds?
A. DSL
B. Cable
C. Satellite
D. Fiber

Back 151

D. Fiber

Front 152

Which of the following Windows utilities will identify issues with drivers and programs running
under Windows XP?
A. System Information
B. Hardware Compatibility List
C. Dr. Watson
D. Program Compatibility Wizard

Back 152

D. Program Compatibility Wizard

Front 153

Which of the following IP ranges is Class C?
A. 192.0.0.0-223.255.255.255
B. 128.0.0.0-191.255.255.255
C. 1.1.1.1-126.255.255.255
D. 224.0.0.0-255.255.255.0

Back 153

A. 192.0.0.0-223.255.255.255

Front 154

In the laser printing process, which of the following is true?
A. A wax-based substance is melted and applied directly to the media.
B. Toner is applied to a photoconductor and transferred to the media.
C. Heat is applied to heat-sensitive media to create an image.
D. Toner is sprayed to the media.

Back 154

B. Toner is applied to a photoconductor and transferred to the media.

Front 155

A computer fails POST with 1 long, and 2 short beeps. Which of the following components has
MOST likely failed?
A. Sound card
B. Power supply
C. NIC
D. Video card

Back 155

D. Video card

Explanation:
IBM BIOS beep codes
Below are IBM BIOS Beep codes that can occur. However, because of the wide variety of models
shipping with this BIOS, the beep codes may vary.
Beep Code
Description
No Beeps
No Power, Loose Card, or Short.
1 Short Beep
Normal POST, computer is ok.
2 Short Beep
POST error, review screen for error code.
Continuous Beep
No Power, Loose Card, or Short.
Repeating Short Beep
No Power, Loose Card, or Short.
One Long and one Short Beep
Motherboard issue.
One Long and Two Short Beeps
Video (Mono/CGA Display Circuitry) issue.
One Long and Three Short Beeps.
Video (EGA) Display Circuitry.
Three Long Beeps
Keyboard / Keyboard card error.
One Beep, Blank or Incorrect Display
Video Display Circuitry.

Front 156

Which of the following wireless network features grants the ability to select which devices connect
to a wireless network based on a device's hardware address?
A. WPA encryption
B. MAC filtering
C. NAT translation
D. SSID broadcasting

Back 156

B. MAC filtering

Front 157

Which of the following connector types is used on CAT5e cable?
A. RJ-45
B. ST
C. RJ-11
D. BNC

Back 157

A. RJ-45

Front 158

A technician is installing Windows Vista onto a new computer locally. Which of the following
describes the method the technician would MOST likely use?
A. Floppy
B. DVD
C. Blu-Ray
D. PXE

Back 158

B. DVD

Front 159

A technician is repairing a keyboard issue, in which the keys are not typing anything within
document editing software. After questioning the user, the technician discovers that the user was
eating lunch while typing the document. The technician comes to the conclusion that liquid was
spilled onto the keyboard. According to the troubleshooting theory, which of the following would be
the NEXT step to follow?
A. Ask the user open-ended questions.
B. Make closing notes of the repair.
C. Replace the keyboard with a new keyboard.
D. Verify the system functionality.

Back 159

C. Replace the keyboard with a new keyboard.

Explanation: The steps in the troubleshooting process, according to the CompTIA A+
certification exam objectives, are the following:
1. Identify the problem - Question the user, identify user changes, and perform
backups before making changes.
2. Analyze the problem Establish a theory of probable cause. - This is often referred to as root
cause analysis.
3. Test components - Test the theory to determine the cause. Once the theory is
confirmed, determine the next steps to resolve the problem. If the theory is
not confirmed, establish a new theory or escalate the problem.
4. Establish a plan of action – Finally, implement the solution.
5. Evaluate the results - Verify full system functionality. If applicable, implement preventative
measures.
6. Document - Record your findings, actions, and outcomes.

Front 160

A technician is attempting to troubleshoot an inkjet printer. The printer successfully feeds paper
through the unit while running the manufacturer's print test, but nothing is being printed on the
paper. Which of the following should the technician do FIRST?
A. Check the ink cartridges for proper ink levels.
B. Check the toner levels in the printer.
C. Replace the fuser in this printer.
D. Update the firmware in the printer.

Back 160

A. Check the ink cartridges for proper ink levels.

Front 161

ATX power supplies normally provide which of the following voltages? (Select TWO).
A. 3.3
B. 5
C. 6
D. 15
E. 24

Back 161

A. 3.3

B. 5

Explanation:
The power distribution specification defined that most of PSU's power should be provided on 5 V
and 3.3 V rails, because most of the electronic components (CPU, RAM, chipset, PCI, AGP and
ISA cards) used 5 V or 3.3 V for power supply.

Front 162

Which of the following devices will allow a technician to use a single set of input devices on several computers?
A. Barcode reader
B. Smart card reader
C. KVM
D. SCSI

Back 162

C. KVM

Front 163

The user has just installed a new video game on their computer, when the video game starts the
computer crashes. Which of the following should the technician perform FIRST?
A. Update the video driver
B. Roll back the video driver
C. Run a System Defragmentation
D. Perform a System Restore

Back 163

A. Update the video driver

Front 164

Thermal compound is designed to do which of the following?
A. Insulate a component from the friction of the heatsink
B. Reduce heat on a component through evaporation
C. Provide for heat transfer from a component to the heatsink
D. Quiet any vibration to a heatsink from a fan

Back 164

A. Insulate a component from the friction of the heatsink

Explanation: Thermal compound is designed to insulate a component from the friction of the heatsink. It is a
sticky paste and an interface material with a high thermal conductivity. It is used to fill the gaps between the CPU and the heat sink because gaps have a very negative effect on the heat transfer.

Front 165

Which of the following ports need to be turned off on a firewall to block Telnet?
A. 21
B. 23
C. 25
D. 80

Back 165

B. 23

Front 166

A technician needs to remotely access a user's PC in order to resolve a problem. Upon making
the connection, the technician discovers the customer has a confidential document open. Which of
the following steps would be BEST to take?
A. Close the document without commenting to the user and proceed with the work.
B. Ask the user to close the document so that the work can proceed.
C. Copy the document to a network drive as a backup so that work can proceed.
D. Leave the document open and do not mention it to the user and proceed with the work.

Back 166

B. Ask the user to close the document so that the work can proceed.

Front 167

Which of the following is a characteristic of a plenum-rated cable?
A. Recommended for analog phone lines
B. Flexible PVC outer jacket
C. Recommended for ceiling use only
D. Recommended for use in HVAC

Back 167

D. Recommended for use in HVAC

Front 168

In the past there has been a series of thefts including laptops with personal information on them.
Which of the following is the BEST way to protect the personal information and prevent
unauthorized access to the information in the event that a laptop is stolen?
A. Power on password
B. Intrusion detection
C. Complex logon passwords
D. Drive lock

Back 168

A. Power on password

Explanation:
You can add a Power On password to your computer or laptop for added security. When the
system is first turned on it will prompt for the Power On password. Without it the computer will not
continue to boot.

Front 169

Which of the following connectors uses up to four pairs of wires when crimped?
A. RJ-45
B. RJ-11
C. BNC
D. LC

Back 169

A. RJ-45

Front 170

A technician is trying to install a previous-generation expansion card into their new laptop. However, the card refuses to fit into the expansion slot. Which of the following is MOST likely the
reason?

A. The card needs to have the compatibility jumpers set before it can be installed into the system.
B. The card is a PCI Express card and the laptop supports PCMCIA.
C. The expansion slot needs to be enabled in the BIOS first.
D. The card is a PCMCIA card and the laptop supports PCI Express cards.

Back 170

D. The card is a PCMCIA card and the laptop supports PCI Express cards.

Front 171

A computer displays an error upon booting which says 'Operating System Not Found.' It has a
USB flash drive, USB printer, and USB webcam installed and connected. Which of the following is
MOST likely preventing the machine from booting normally?
A. The computer needs to be manually configured to boot off the internal SATA hard disk drive
upon startup.
B. The computer's BIOS has the flash drive above the hard disk in the boot order priority list.
C. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area.
D. The computer's BIOS has the USB printer below the hard disk in the boot order priority list.

Back 171

B. The computer's BIOS has the flash drive above the hard disk in the boot order priority list.

Front 172

A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The
laptop was previously able to connect to wireless networks. Which of the following is MOST likely
the cause of this issue?
A. The wireless card is disabled in BIOS.
B. The wireless card drivers are not installed.
C. The wireless hardware switch is turned off.
D. The wireless card firmware requires an update.

Back 172

C. The wireless hardware switch is turned off.

Front 173

Which of the following adapter cards would need to be installed in a computer to allow printing to
the LPT1 port?
A. USB
B. Parallel
C. Serial
D. SCSI

Back 173

B. Parallel

Explanation:
A parallel port is a type of interface found on computers (personal and otherwise) for connecting
various peripherals. In computing, a parallel port is a parallel communication physical interface. It
is also known as a printer port or Centronics port.
Port addresses
Traditionally IBM PC systems have allocated their first three parallel ports according to the
configuration in the table below.
PORT NAME
Interrupt #
Starting I/O
Ending I/O
LPT1
IRQ 7
0x3bc
0x3bf
LPT2
IRQ 7
0x378
0x37f
LPT3
IRQ 5
0x278
0x27f

Front 174

A user has purchased a laptop that has no means to charge the battery. Which of the following
would the user MOST likely purchase?
A. USB cable
B. AC adapter
C. PCMCIA card
D. Replacement battery

Back 174

B. AC adapter

Front 175

A user has reported that the PC is not printing. Which of the following should the technician do
FIRST?
A. Replace the user's computer with a new one
B. Question the user as to when the problem started to occur
C. Clear the print queue of all current jobs
D. Reinstall the print drivers on the user's computer

Back 175

B. Question the user as to when the problem started to occur

Front 176

After hardware upgrades have been installed, the technician boots the computer system. No
display output is observed but a beeping is heard from the computer. Which of the following is the
MOST likely issue?
A. Hard drive cables are not connected.
B. BIOS chips are not seated properly.
C. The power supply is not functioning.
D. Video card is not seated properly.

Back 176

D. Video card is not seated properly.

Front 177

A technician is servicing a customer's color laser printer and notices excess toner in the printer.
Which of the following tools would BEST assist the technician in removing the excess toner?
A. Damp towel
B. Compressed air
C. Alcohol wipe
D. Computer vacuum

Back 177

D. Computer vacuum

Front 178

Which of the following can display statistical data regarding CPU usage, memory usage, and NIC
activity?
A. Hardware Profiles
B. Event Viewer
C. Device Manager
D. Performance Monitor

Back 178

D. Performance Monitor

Front 179

Which of the following is a best practice when installing multiple new internal devices and several
software programs?
A. Update the system BIOS
B. Make a backup
C. Boot in to Safe Mode
D. Remove all external devices

Back 179

B. Make a backup

Front 180

Which of the following IP ranges is Class A?
A. 128.0.0.0-191.255.255.255
B. 192.0.0.0-223.255.255.255
C. 224.0.0.0-255.255.255.0
D. 1.1.1.1-126.255.255.255

Back 180

D. 1.1.1.1-126.255.255.255

Front 181

Which of the following memory speeds is found with SDRAM?
A. PC3200
B. PC2700
C. DDR3-16000
D. PC100

Back 181

D. PC100

Front 182

Which of the following is considered to be an effect of static electricity?
A. POST error code 501
B. Component failures
C. Bad sectors on an HDD
D. Poor power regulation

Back 182

B. Component failures

Front 183

Which of the following is the system bus speed of a PC2700 memory?
A. 133MHz
B. 166MHz
C. 266MHz
D. 333MHz

Back 183

D. 333MHz

Front 184

Which of the following should the technician verify FIRST if the customer reports that a laptop
battery is not charging?
A. Remove all unneeded peripherals
B. Check the LCD cutoff switch
C. Verify backlight functionality
D. Swap the AC adapter

Back 184

D. Swap the AC adapter

Front 185

Which of the following devices is MOST likely used for data backups and stored off site?
A. Tape drive
B. Flash drive
C. CD-RW
D. Blu-Ray

Back 185

A. Tape drive

Front 186

Which of the following is used to display real-time disk operation information in Windows 2000
Professional?
A. Task Manager
B. Disk Part
C. Disk Management
D. Performance Monitor

Back 186

D. Performance Monitor

Front 187

Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328
feet)?
A. Fiber
B. CAT3
C. Coaxial
D. CAT5

Back 187

D. CAT5

Front 188

Which of the following wireless security options offer the HIGHEST level of wireless network
protection?
A. Port blocking
B. WPA
C. MAC filtering
D. WPA2

Back 188

D. WPA2

Front 189

A technician has been asked to provide information on a new solvent being stored in the work
area. Which of the following sources should the technician consult?
A. Internet
B. Manager
C. MSDS
D. Container

Back 189

C. MSDS

Front 190

A customer has asked a technician what the difference is between a slower and faster RPM hard
disk drive. Which of the following would be the BEST way to explain this to the customer?
A. Create an analogy comparing drive speeds to CPU speeds.
B. Simply state the specifications of both hard drives.
C. Give the user several technical websites to research.
D. Compare the two hard disk speeds using a well-known story.

Back 190

D. Compare the two hard disk speeds using a well-known story.

Front 191

A user reports that a laptop keyboard needs to be replaced because a certain key does not work.
Which of the following is the FIRST option to take?
A. Connect an external keyboard to test the issue.
B. Test the RAM because the keyboard buffer appears to be the problem.
C. Replace the laptop.
D. Replace the RAM.

Back 191

A. Connect an external keyboard to test the issue.

Front 192

When upgrading to a newer version of an OS, which of the following are best practices? (Select
TWO).
A. Upgrade the processor
B. Update the BIOS
C. Delete existing programs
D. Upgrade the firmware
E. Delete personal data

Back 192

B. Update the BIOS

D. Upgrade the firmware

Front 193

While a technician is working on an employee's computer, another user begins asking irrelevant
questions. It is inhibiting progress because the technician cannot concentrate and becomes
irritated. Which of the following is the BEST course of action?
A. Take a long break to step away to relax and refocus.
B. Leave the station and call another technician to complete the repair.
C. Request the manager to assist in the situation.
D. Politely inform the user that all questions will be answered later.

Back 193

D. Politely inform the user that all questions will be answered later.

Front 194

A technician receives a computer that is having trouble printing to a network printer. After checking
to make sure the network printer is available, the technician checks the port the printer is assigned
to and finds it is set to LPT1:. Which of the following locations did the technician use to view the
port settings?
A. Start>Settings>Network Connections
B. Start>Settings>Control Panel>Administrative Tools
C. Start>Settings>Control Panel>Accessibility Options
D. Start>Settings>Printers & Faxes

Back 194

D. Start>Settings>Printers & Faxes

Front 195

A technician is installing a motherboard that has a 24-pin connector from the power supply to the
motherboard. Which of the following devices are the additional four pins used?
A. Extra drives
B. The processor
C. Extra RAM
D. Cooling system

Back 195

B. The processor

Front 196

Items that may be added to the Sidebar in Windows Vista are known as what?
A. Applets
B. Features
C. Widgets
D. Gadgets

Back 196

D. Gadgets

Front 197

On a Windows computer, a user is unable to print documents to locally attached printers or
network printers. The user was able to print previously. Which of the following is the MOST likely
cause of this issue?
A. Incompatible cabling
B. Printer hardware problem
C. Incompatible print driver
D. Print spooler is not running

Back 197

D. Print spooler is not running

Front 198

Which of the following should a technician avoid when dealing with a customer?
A. Personal calls
B. Cultural sensitivity
C. Timeliness
D. Positive attitude

Back 198

A. Personal calls

Front 199

Which of the following should be done to remove dust from the inside of a computer case?
A. Use a lint free cloth and glass cleaner
B. Use a dry paper towel and an anti-static strap
C. Use a slightly damp cloth and a vacuum
D. Use compressed air and a lint free cloth

Back 199

D. Use compressed air and a lint free cloth

Front 200

Which of the following WLAN protocols is in the 2.4GHz band with a maximum data rate of
11Mbps?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

Back 200

B. 802.11b

Front 201

Which of the following software options would BEST protect against trojans and worms?
A. Anti-spyware software
B. Anti-adware software
C. Anti-virus software
D. Anti-spam software

Back 201

C. Anti-virus software

Front 202

Which of the following provides a connection for an external keyboard, mouse, printer, monitor,
and network when using a laptop?
A. Bluetooth
B. Network hub
C. Docking station
D. Infrared

Back 202

C. Docking station

Front 203

A user is explaining an issue that they are having with their workstation. After they finish
explaining, a technician's NEXT course of action should be to:
A. Provide proper documentation on the services provided.
B. Listen and do not interrupt the customer.
C. Offer different repair options for the user's convenience.
D. Restate the issue or question to verify understanding.

Back 203

D. Restate the issue or question to verify understanding.

Front 204

Which of the following is the MAIN purpose of the Recovery Console in Windows XP?
A. Allow the restoration of a previously made image of a desktop through the command prompt.
B. Provide a way to recover corrupted print jobs through the command prompt.
C. Delete a virus that has infected the hard drive through the command prompt.
D. Provide a way to access the hard drive in an emergency through the command prompt.

Back 204

D. Provide a way to access the hard drive in an emergency through the command prompt.

Front 205

Which of the following is an example of a Class D IP address?
A. 192.0.0.0
B. 127.255.255.255
C. 255.255.255.255
D. 224.0.0.0

Back 205

D. 224.0.0.0

Front 206

Which of the following removable storage devices is MOST likely used to duplicate bootable
media?
A. SD card
B. Zip drive
C. Blu-Ray
D. DVD-RW

Back 206

D. DVD-RW

Front 207

Which of the following describes the process of scheduling multiple processes simultaneously
amongst multiple logical processors?
A. Hyper-threading
B. SpeedStep technology
C. Quad core processing
D. Dual core processing

Back 207

A. Hyper-threading

Front 208

Which of the following is the reason why 64 is contained in the processor names, AMD Athlon 64
and 64 FX?
A. The processors contain 64K new transistors.
B. The processors have an additional 64 instruction sets.
C. The processors provide a 64-bit register.
D. The processors are made with a 64nm manufacturing process.

Back 208

C. The processors provide a 64-bit register.

Front 209

Which of the following data security features requires an external device embedded with
integrated circuits for authentication purposes?
A. Stylus
B. Smart card
C. Biometrics
D. Password

Back 209

B. Smart card

Explanation:
A smart card is a device that includes an embedded integrated circuit that can be either a secure
microcontroller or equivalent intelligence with internal memory or a memory chip alone. The card
connects to a reader with direct physical contact or with a remote contactless radio frequency
interface.

Front 210

Which of the following file systems MUST be used when implementing EFS?
A. FAT32
B. FAT
C. NTFS
D. CDFS

Back 210

C. NTFS

Front 211

Which of the following expansion ports would provide the BEST performance for a new video
card?
A. PCI
B. PCIe
C. ISA
D. AGP

Back 211

B. PCIe

Front 212

A technician cannot get the Windows XP installation routine to recognize the SATA hard drive.
Which of the following is the MOST likely reason?
A. The hard drive needs ATA drivers loaded via the F6 option during install.
B. The hard drive did not have the jumpers configured correctly and needs to be checked.
C. The hard drive is incompatible with Windows XP and needs replacement.
D. The hard drive needs SATA drivers loaded via the F6 option during install.

Back 212

D. The hard drive needs SATA drivers loaded via the F6 option during install.

Explanation:
Windows XP install routine does not natively contain SATA drivers in it. You have to install SATA
drivers manually before Win XP is able to recognize your SATA HDD. After you boot to Windows
XP CD ( BIOS must be configured to boot from CD-ROM drive, otherwise it may try to boot from
floppy ), it will ask you if you want to install drivers. Just at this point press F6 and show the drivers
on the floppy.

Front 213

Which of the following expansion devices would allow a user to utilize multiple hardware profiles to
control an external display and power option?
A. PCI Express card
B. KVM
C. PCMCIA card
D. Docking station

Back 213

D. Docking station

Front 214

A technician has a security device which displays a number that changes overtime. Of which of
the following is this an example of?
A. A smart card reader
B. A token device
C. A biometric device
D. An RFID scanner

Back 214

B. A token device

Front 215

A user's hard drive is failing. Before the drive is replaced, which of the following troubleshooting
steps should be done?
A. Establish a theory of probable cause
B. Identify the problem
C. Perform a backup
D. Identify user changes to the computer

Back 215

C. Perform a backup

Explanation: The steps in the troubleshooting process, according to the CompTIA A+
certification exam objectives, are the following:
1. Identify the problem - Question the user, identify user changes, and perform
backups before making changes.
2. Analyze the problem Establish a theory of probable cause. - This is often referred to as root cause analysis.
3. Test components - Test the theory to determine the cause. Once the theory is
confirmed, determine the next steps to resolve the problem. If the theory is
not confirmed, establish a new theory or escalate the problem.
4. Establish a plan of action – Finally, implement the solution.
5. Evaluate the results - Verify full system functionality. If applicable, implement preventative
measures.
6. Document - Record your findings, actions, and outcomes.

Front 216

Which of the following commands would a technician use to launch the Services MMC in Windows
Vista?
A. services.mmc
B. gpedit.exe
C. msinfo32.exe
D. services.msc

Back 216

D. services.msc

Explanation:
There are two ways to view Services on your computer. The first is to use the MS Configuration
Utility by typing msconfig.exe in the Run box accessed via the Start Menu, followed by clicking the
Services tab. If you want a quick visual of which items are running or stopped, this is fine, but the
information is limited. The preferred way to make changes to services is to launch services.msc
from the Run option on the Start Menu. The Services window will open.

Front 217

Which of the following utilities can an administrator use to manage hardware, software and
network components?
A. Device Manager
B. MMC
C. MSINF032
D. MSCONFIG

Back 217

B. MMC

Front 218

802.11g has the potential to support up to:
A. 11Mbps.
B. 50Mbps.
C. 54Mbps.
D. 100Mbps.

Back 218

C. 54Mbps.

Front 219

Which of the following BEST provides intrusion prevention for a LAN from a remote location?
A. Firewall
B. Smart cards
C. Passwords
D. Biometrics

Back 219

A. Firewall

Front 220

A BSOD in Windows provides which information?
A. Driver updates for new installations
B. Save information for critical files before system shut down
C. Diagnostic purposes of a critical system error
D. A detailed description and remedy of a software related problem

Back 220

C. Diagnostic purposes of a critical system error

Explanation:
The Blue Screen Of Death (also known as BSoD or bluescreen), known officially as a Stop Error
or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error, of a non-recoverable nature, that causes the system to "crash."
The term is named after the color of the screen generated by the error.