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96 Cards in this Set
- Front
- Back
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A technician is called to a school lab to fix a computer. The computer worked fine the day before, but now does not power on. The computer is plugged into a power strip with another computer. The other computer works fine. Which of the following could be the problem? (Select TWO).
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A. The power strip is overloaded.
E. The voltage switch on the computer is set incorrectly. |
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Which of the following maintenance utilities is used to remove no longer needed files or temporary
files that were installed during a program installation? |
D. Disk Cleanup
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A customer states their computer was fine until yesterday when they heard a pop noise and the
computer stopped working. Which of the following components should the technician test FIRST? |
D. Power supply
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Which of the following is a solution to switch between an internal and external display on a laptop?
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C. Toggle using Fn keys.
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Which of the following connector types are typically used on LCD displays? (Select TWO).
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D. DVI
E. VGA |
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A user wants their computer to automatically receive updates from Microsoft; however, they do not
want the updates to interfere while they are working. Which of the following should be selected to BEST meet the user's needs? |
D. Set automatic updates to download and install.
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Which of the following needs to happen after connecting a new device to a computer?
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D. Install the device driver
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After successfully installing a free antivirus solution, Windows reports that no antivirus software is
currently protecting the system. Which of the following solutions would resolve this issue? |
D. Update the Antivirus definitions
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Which of the following BEST describes a network of computers inside a house that communicate
with each other but not with computers outside of the house? |
C. LAN
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Which of the following BEST describes single data rate memory?
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C. It operates on a single piece of data at a time.
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Which of the following computer infections allows several computers to launch attacks against a
network? |
B. Botnet
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A technician needs to test connectivity to a particular host. Which of the following commands
would MOST likely be used? |
D. ping
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Which of the following needs to be configured on a Windows Vista machine to allow for ports 21
and 25 to function properly? |
B. Firewall
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Which of the following BEST describes the North Bridge change that occurred with the introduction
of AMD Athlon 64? |
D. The memory controller is onboard the processor chip
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Which of the following uses 2.4GHz and has data transfer speeds up to 11Mbps?
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B. 802.11b
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A user reports that none of their documents are printing. The user sent ten different documents
over a span of an hour. Which of the following should the technician check FIRST? |
D. If the printer needs the queue cleared
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A technician arrives at a customer's location and identifies a problem. Which of the following
troubleshooting steps is NEXT? |
A. Establish a theory of probable cause.
Explanation: The steps in the troubleshooting process, according to the CompTIA A+ certification exam objectives, are the following: 1. Identify the problem - Question the user, identify user changes, and perform backups before making changes. 2. Analyze the problem Establish a theory of probable cause. - This is often referred to as root cause analysis. 3. Test components - Test the theory to determine the cause. Once the theory is confirmed, determine the next steps to resolve the problem. If the theory is not confirmed, establish a new theory or escalate the problem. 4. Establish a plan of action – Finally, implement the solution. 5. Evaluate the results - Verify full system functionality. If applicable, implement preventative measures. 6. Document - Record your findings, actions, and outcomes. |
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Which of the following wireless standards offers transfer rates of over 54Mb/s?
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B. 802.11n
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Which of the following commands is used to obtain an IP address from the DHCP server?
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A. ipconfig/renew
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Which of the following is MOST likely used for archiving large amounts of data?
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D. Tape
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A technician has been asked to install a PATA optical drive. Which of the following below is
necessary for the installation? |
B. Verify jumpers are set correctly.
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A Windows XP system just experienced a bluescreen error and has automatically rebooted into
the normal desktop. Which of the following would be the FIRST place to check for specifics |
B. Event Viewer
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Which of the following commands will display the current IP address?
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D. ipconfig
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A user calls the helpdesk to report that their computer has crashed and that a document has been
lost. The user is yelling and blaming the technician. Which of the following is the proper way for the technician to respond? |
C. Respond with a collective and calm voice
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Which of the following processors uses a pin array cartridge?
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B. Itanium
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A user would like to upgrade their sound card. Which of the following slots would allow the BEST
performance? (Select TWO). |
A. PCI
C. PCIe |
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Which of the following would indicate a lack of thermal compound in a computer system?
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D. A high temperature reading from the CPU
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Which of the following would MOST likely be used to offer a high level of security on a wireless network?
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A. WPA
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During which of the following steps in the troubleshooting theory would a user be questioned about
changes to the system? |
B. Identify the problem
Explanation: The steps in the troubleshooting process, according to the CompTIA A+ certification exam objectives, are the following: 1. Identify the problem - Question the user, identify user changes, and perform backups before making changes. 2. Analyze the problem Establish a theory of probable cause. - This is often referred to as root cause analysis. 3. Test components - Test the theory to determine the cause. Once the theory is confirmed, determine the next steps to resolve the problem. If the theory is not confirmed, establish a new theory or escalate the problem. 4. Establish a plan of action – Finally, implement the solution. 5. Evaluate the results - Verify full system functionality. If applicable, implement preventative measures. 6. Document - Record your findings, actions, and outcomes. |
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A customer reports that after connecting a laptop to a projector they can see their presentation on
the laptop but not on the projector screen. Which of the following should the customer perform? |
A. Use the function + f8 key to toggle between screens.
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A technician upgrades a user's laptop to Windows Vista. If the user changes any system
properties, a confirmation dialog appears and the screen dims. Which of the following is MOST likely the cause of these confirmation pop-ups? |
C. UAC
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Which of the following is the MINIMUM available hard drive space requirement for installing
Windows XP Professional? |
B. 1.5GB
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Which of the following memory modules could be installed if the system workstation requirements
called for PC2700 DDR DIMMS? |
D. PC3200
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Which of the following printers would MOST likely be used for multipart forms?
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D. Dot Matrix
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Which of the following is the maximum transfer speed that can be achieved on SATA interface?
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B. 300Mbps
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Which of the following is a reason why a technician would install a new Windows XP Pro
installation with a FAT32 file structure? |
D. Legacy support for older systems
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Which of the following is used to list all of the hops from a starting point to a final destination?
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A. tracert
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A technician wants to find out if a computer is still under warranty, but the customer does not have the warranty information that shipped with the computer. Which of the following websites can the
technician use to find the warranty information? |
B. OEM
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How many concurrent connections can a Windows XP computer have established at any given
time? |
D. 20
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Which of the following steps in the troubleshooting process should be performed when the cause
cannot be confirmed? |
B. Document findings
Explanation: The steps in the troubleshooting process, according to the CompTIA A+ certification exam objectives, are the following: 1. Identify the problem - Question the user, identify user changes, and perform backups before making changes. 2. Analyze the problem Establish a theory of probable cause. - This is often referred to as root cause analysis. 3. Test components - Test the theory to determine the cause. Once the theory is confirmed, determine the next steps to resolve the problem. If the theory is not confirmed, establish a new theory or escalate the problem. 4. Establish a plan of action – Finally, implement the solution. 5. Evaluate the results - Verify full system functionality. If applicable, implement preventative measures. 6. Document - Record your findings, actions, and outcomes. |
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Which of the following BEST describes the differences between a switch and a router?
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C. A switch interconnects devices on the same network to be able to communicate, where a router
interconnects one more networks. |
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Which of the following should be done FIRST after the initial installation of a Windows operating
system? |
C. Operating system updates
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Which of the following commands is used to bring up the interface to permanently remove keys
and entries on a computer system running Windows XP Professional? |
A. regedit
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Which of the following Windows Vista versions comes with an application to create HD movies?
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A. Windows Vista Ultimate
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Which of the following device types would BEST describe a microphone?
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B. Multimedia
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A workstation is not functioning properly. Which of the following is the FIRST action a technician
should take? |
C. Interview the user
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Which of the following technologies suffers from shortened life due primarily to excessive reads
and writes? |
C. SATA
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A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the
technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? |
D. Print a test page
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Which of the following is a hot plug device for a laptop? (Select TWO)
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C. Mini-PCI card
D. PCMCIA card |
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Which of the following can be used to make a wireless connection between two computers?
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B. Ad-hoc mode
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Which of the following protocols makes a wireless network secure?
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C. WPA
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A technician has just completed a processor swap for a rebuilt PC. After the PC is reassembled
and powered on it starts momentarily and immediately shuts off during POST. Which of the following is MOST likely the issue? |
B. The heatsink is loose and the processor overheated.
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Which of the following would a technician enable on a router to allow specific devices to connect to
the Internet? |
B. MAC filtering
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An unidentified person gains access to an office workplace, posing as a new IT staff member. The
unidentified person tries to obtain passwords through conversation with other administrators. Which of the following security breaches is occurring? |
A. Social engineering
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After a power surge, a computer will not boot. Which of the following is the BEST place to start
troubleshooting the issue? |
D. Check the power connectors on the hard drive
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A laptop needs a new card reader installed in order to provide the ability to access CF and SD
media. Which of the following ports, found on laptops, would be used to install the upgrade? |
D. PCMCIA port
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A user purchases a new laptop. The old laptop used a PCMCIA wireless adapter to connect to the
Internet. When the user attempts to install the PCMCIA card into the new machine they find the slot is too small. Which of the following is MOST likely the expansion slot type? |
C. Mini PCI
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Which of the following actions should a technician take to prevent a computer from rebooting after
a system failure? |
B. Uncheck automatically restart in the startup and recovery option
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Which of the following is the MOST secure encryption technology that Windows Vista can use?
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A. Windows BitLocker
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Which of the following connector types is used on fiber optic cable?
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B. ST
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An orange blinking light on a laptop generally indicates which of the following?
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A. Battery is low
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Which of the following is an example of active cooling?
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C. Heatsink fan
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Which of the following device drivers is not loaded in Safe Mode?
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A. NIC
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Which of the following optical media has the GREATEST storage space?
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D. Blu-Ray
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The user boots their computer in the morning to discover the message 'OS not found'. Which of
the following would recover from that error without data loss? |
A. Insert the system boot disk and repair the operating system.
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Which of the following should be run on a regular schedule to reorganize how files are laid out on a hard drive?
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C. DEFRAG
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In which of the following steps of the troubleshooting theory is it important to perform backups?
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C. Identify the problem.
Explanation: The steps in the troubleshooting process, according to the CompTIA A+ certification exam objectives, are the following: 1. Identify the problem - Question the user, identify user changes, and perform backups before making changes. 2. Analyze the problem Establish a theory of probable cause. - This is often referred to as root cause analysis. 3. Test components - Test the theory to determine the cause. Once the theory is confirmed, determine the next steps to resolve the problem. If the theory is not confirmed, establish a new theory or escalate the problem. 4. Establish a plan of action – Finally, implement the solution. 5. Evaluate the results - Verify full system functionality. If applicable, implement preventative measures. 6. Document - Record your findings, actions, and outcomes. |
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Which of the following should be done FIRST if a printer fails to print very large documents but
prints smaller documents without issue? |
C. Add additional memory to the printer.
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A company is replacing aging CRT monitors with new LCD monitors. Which of the following must
be performed to safely dispose of the CRT monitors? |
D. Use the local government code on procedure for disposal
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Which of the following features is only available with the Windows XP Professional version as
compared to the Windows XP Home version? |
D. Joining a domain
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A Windows XP workgroup computer can have up to how many concurrent connections?
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C. 20 or fewer
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A technician needs to boot a computer using a diagnostic CD. Which of the following should the
technician check prior to attempting to boot the system? |
B. The boot priority sequence in the BIOS
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A user wants to print on multipart forms. Which of the following printer types would a technician
MOST likely recommend? |
B. Impact
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A technician receives a call from a client requesting that a faster CPU be installed into their PC.
The technician has determined this can be done, but the motherboard needs an update. Which of the following must the technician update? |
C. Firmware
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A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of
how many SSIDs associated with it? |
A. One
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Which of the following Windows operating systems can address more than 4GB of RAM? (Select
TWO). |
A. Windows XP 64-bit
E. Windows Vista 64-bit |
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Which of the following is used for a software driver that is approved in a Windows environment?
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C. Digitally signed driver
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A technician is informed that a computer shuts down unexpectedly different times during the day.
After the technician performs the work on the computer the NEXT course of action should be to: |
A. instruct the user to save any projects in case the problem persists.
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Which of the following network devices interconnects networks together?
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C. Router
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Which of the following advanced boot menu options would a technician use to repair the MBR?
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C. Recovery Console
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Which of the following protocols are commonly used for Windows Remote Desktop?
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C. RDP
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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?
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B. Up to 32GB
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Which of the following are the BEST means of ensuring that data is not lost? (Select TWO).
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A. Ensure all preventative maintenance tasks are being performed
C. Schedule regular system backups |
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A technician dropped a screw in the case of a desktop computer. Which of the following tools
should be used to retrieve the screws? |
Screwdriver with magnetized tip
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Which of the following would be the BEST resolution setting for an application that requires a
minimum resolution of 1024x 768? |
D. XGA
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A technician has replaced the CPU in a workstation and now the user states that the computer
powers off after ten minutes. Which of the following is the MOST likely cause? |
D. The heat sink is not installed correctly
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Which of the following network cables would a technician find on the RJ-11 connector?
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A. Telephone wire
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The PING command can be used to determine which of the following? (Select TWO).
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A. If there is connection to a specified IP address
C. The response time of the connection to a specific IP address |
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Which of the following has the LEAST amount of storage capacity?
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A. FDD
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Which of the following states consumes the LEAST amount of power?
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D. Hibernate
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A customer brings in a computer that keeps crashing. The technician plugs the PC in and hears a
clicking sound coming from it. Windows loads and then fails with a file not found error. Which of the following components should be tested FIRST? |
B. Hard disk drive
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A customer with a laptop frequently goes into the office to work. However, the laptop only has two
USB ports, and they are unable to connect their keyboard, mouse, monitor and scanner at the same time. Which of the following devices would BEST address this issue? |
A. Docking station
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Which of the following will dissipate heat and requires no moving parts?
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D. Heat sink
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Which of the following hard drives would BEST meet the minimum system requirements for
installing Windows Vista Business 64-bit? |
C. 40GBHDDwith 15GBfree space
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Which of the following is a user replaceable memory in a computer system?
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D. DRAM
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Which of the following correctly describes the physical characteristics of a serial port?
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9 - Pin Male
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