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23 Cards in this Set
- Front
- Back
- 3rd side (hint)
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One of the users in your organization complains that his fingers sting after using this keyboard. You fine out that the keyboard was cleaned with an unknown solution. Where can you go to find out information about what solution was used on the keyboard? |
The facilities department of the organization |
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What is the technical term for the static electricity discharge that could hard electronic components? |
ESD |
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You are required by your organization to meet customer expectations. What dose this entail?
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Provide proper documentation. |
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What is the small shock of electricity felt when a person is handling an electronic component? |
ESD |
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You are a help desk technician and are attempting to help an irate customer over the phone. The customer starts yelling at you. What should you do to placete the customer? |
Converse with the customer in a low, soft tone. |
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You are at a customer's office you have visted befor. You can guess what the problem is, and when the customer mentions getting an IP address of 169.254..., you immediately know how to fix the problem. However, as you ponder the solution, you notice that the customer is know talking about his server. What should you do? |
Let the customer finish what he is saying. |
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One of the users in your organization tells you that her computer is not working. The user is having difficulty properly explaining the problem. What steps should you take to resolve the situation? |
Ask simple questions to further identify the issue. |
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Which of the following disturbances is a from of electrical radition and can emanate from sources suck as electrical circuits? EMI ESD RBI IMAP |
EMI |
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You are replacing a video card in a computer. What should you do to protect exposed hardware from ESD? |
Touch an unpainted metal portion of the case chassis. |
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What range of humidity is best for the computer environment? |
50 - 80% |
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To which of the following should an antistatic wrist strap be clipped? |
The metal parts of the computer case |
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What is best to clean a keyboard spills? |
Distilled, demineralized water |
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According to CompTIA, what is the second step in the troubleshooting process? |
Establish a theory of probable cause. |
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Which of the following environmental variables reduces the possibility of static discharges (ESD)? Humidity Temperature EMI RFI |
Humidity |
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You suddenly realize that you have two confliction sceduild appointments. What should you do to resolve this? |
Call one of the customers to apologize; then reschedule. |
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What are two steps of first responce |
Preserve data Identify a problem |
Identifying the problem, reporting though proper channels, preserving data or devices affected |
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Your organization has a policy that states all employees must keep there desks free of trip hazards such as loose cables. What describes this policy? |
Cable management |
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You notice some spilled toner on the floor in from of the laser printer. What is the best tool to clean it up. |
Computer vacuum |
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Which of the following precautions should be taken so that ESD does not cause damage to a computer that is being repaired? Use an antistatic strap Wear shoes with rubber soles Spray antistatic spray of the components Put the computer on an antistatic mat |
Use an antistatic strap. Put the computer on an antistatic mat |
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You need to protect a single server from blackouts. What is the best device to use? |
UPS |
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Which of the following can be used to protect sensitive electronics from stray static charges? Antistatic bags Moist tissues Denaturalized alcohol Humidifier |
Antistatic bags |
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Who is the most important customer? |
The customer standing right in front of you. |
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A customer requires you to transfer a large amount of finacial documents from one hard drive to another one. Which of the following steps should you follow? Remove all the financial documetns because they are confidential Review the files while copying, and write down important account numbers incase the data is corrupted. Print out all the fiiles prior to copying them. Copy all the files with out viewing them. |
Copy all the files with out viewing them. |
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