Comptia A+ 220-702.v2011-11-11 Exam C

Front 1

EC1
Whenever a user tries to print a specially formatted document, it prints but strips the text and has incorrect spacing. Which of the following is the most likely cause?

A. The wrong size paper is being used.
B. The printer is not on the network.
C. The print spooler service is not running.
D. The wrong printer drivers are installed.

Back 1

D

Front 2

EC2
Which of the following commands will make exact duplicates of files and directory trees?

A. TREE
B. COPY
C. XCOPY
D. DISKCOPY

Back 2

C

Front 3

EC3
Which of the following are encrypted protocols? (Select TWO)

A. TELNET
B. SSH
C. POP3
D. FTP
E. HTTPS

Back 3

B & E

Front 4

EC4
A technician is about to install a new CPU in a computer. Which of the following tools should the technician use?

A. Anti-static screws
B. Magnetized screwdriver
C. Loopback plugs
D. Anti-static wrist strap

Back 4

D

Front 5

EC5
A technician installs a second IDE hard drive into a desktop computer for extra storage space. Upon attempting to boot up the computer, the screen stays blank. Which of the following is the MOST likely cause of the blank screen?

A. Jumper settings for the second hard drive was not set to slave.
B. Motherboard cannot handle more than one hard drive.
C. CMOS battery needs to be replaced.
D. The second hard drive was not properly plugged into the motherboard.

Back 5

A

Front 6

EC6
A technician wants to setup hardware RAID5 for a Windows 7 computer to prevent data loss. Which of the following locations would the technician MOST likely change the setting?

A. Disk Manager
B. Device Manager
C. Windows Boot DVD
D. The BIOS

Back 6

D

Front 7

EC7
A user's PC will not start. When the technician powers on the computer, the video display remains blank and a series of beeps can be heard. Which of the following should the technician do NEXT?

A. Unplug the speaker cable from the motherboard to avoid damaging it.
B. Remove all the memory from the motherboard and replace with new modules.
C. Check the power supply connector to the motherboard to see that it is seated correctly.
D. Find the BIOS version and consult the vendor's documentation to determine the error.

Back 7

D

Front 8

EC8
The user cannot access some Internet websites but can connect to resources inside the local network. The technician successfully uses the ping command to test the user's connectivity. Which of the following commands can the technician run NEXT to troubleshoot the issue?

A. net/?
B. ipconfig/flushdns
C. netstat-r
D. nbtstat-R

Back 8

B

Front 9

EC9
Which of the following is used by BitLocker to lock an encryption key and protect data?

A. ECP
B. IRQ
C. AGP
D. TPM

Back 9

D

Front 10

EC10
A technician has replaced a video card with another manufacturer's video card. The driver installation does not complete. Which of the following steps should the technician take FIRST?

A. Roll back the driver
B. Install the original video card and reboot
C. Delete the monitor
D. Remove the video card and reboot

Back 10

A

Front 11

EC11
An employee at a branch site reports they have received the new replacement shared workgroup printer. It is the identical model as the old one. The employee has replaced the old printer and re-plugged in all the cables on the new printer. Which of the following is the EASIEST way to ensure all the branch clients can still connect to the replacement printer via IPP?

A. Allow the printer to acquire a DHCP address
B. In DHCP set reservation by MAC address
C. Name the printer the old printer name
D. Have the client print the configuration page

Back 11

B

Front 12

EC12
Which of the following can be used to kill a running process?

A. Control Panel
B. Computer Management
C. Task Manager
D. Add/Remove Programs

Back 12

C

Front 13

EC13
A user reports that they are having trouble connecting to some Internet sites. Upon further examination, the technician discovers that navigation to the user's anti-virus vendor and to Windows Updates is failing while other sites seem to redirect to sales oriented sites. Which of the following is the MOST likely cause of this issue?

A. Faulty hardware driver
B. Corrupt LMHOST file
C. Incorrect DHCP settings
D. Malware

Back 13

D

Front 14

EC14
Which of the following protocols is used to connect to websites over a secure communications link?

A. SSH
B. SFTP
C. HTTPS
D. IMAP

Back 14

C

Front 15

EC15
Upon booting the error message "Operating System not found" stops the boot process. Which of the following will correct the problem?

A. Turn off SATA support in the BIOS
B. Change the hard drives from master/slave to cable select
C. Install the device drivers that came with the device
D. Use the FDISK command to change the partition type to extended

Back 15

B

Front 16

EC16
A user reports that .tiff files are no longer able to be opened. Which of the following is the MOST likely cause?

A. File associations have been removed.
B. The file extension is invalid or unusable.
C. The file is corrupted.
D. There is no photo-editing program loaded on the computer.

Back 16

A

Front 17

EC17
In which of the following locations can a technician end running programs when they are no longer responding?

A. Services Console
B. Computer Management
C. My Computer
D. Task Manager

Back 17

D

Front 18

EC18
A change has been made to the system that is not allowing access to the BIOS, the machine will not POST. Which of the following is the FIRST action that the technician should perform?

A. Remove the CMOS battery
B. Use the CMOS jumper to reset the BIOS
C. Flash the CMOS
D. Access Advanced BIOS settings and reset

Back 18

B

Front 19

EC19
After adding a new EIDE DVD-RW drive to a PC, it does not show up in POST. Which of the following should be performed FIRST?

A. Verify the jumper settings for the devices on the bus.
B. Remove all devices and add one at a time.
C. Replace the existing CD-ROM drive with a known good unit.
D. Replace the new DVD-RW drive with a known good unit.

Back 19

A

Front 20

EC20
A user is trying to connect a workstation to an applicattion that communicates only on port 1025 in a remote branch office and the connection request times out every time. Which of the following options is MOST likely the cause?

A. All traffic on the network must travel over port 80.
B. The application is configured to talk on an incorrect port.
C. The firewall has the ports above 1024 blocked.
D. All traffic on the network must travel over port 443.

Back 20

C

Front 21

EC21
Which of the following tools would be MOST helpful in troubleshooting a faulty power supply?

A. Multimeter
B. Cable certifier
C. Patch cord
D. Loopback plugs

Back 21

A

Front 22

EC22
A technician needs to verify the protected system files in Windows are correct. Which of the following commands would a technician use to perform this?

A. VERIFY
B. RECOVER
C. SFC
D. SCANDSK

Back 22

C

Front 23

EC23
A technician is attempting to use a command line prompt to continuously ping a remote server to check availability and reliability of the connection. Which of the following provides the ping command needed to continuously ping the system?

A. ping-a
B. ping-f
C. ping-r
D. ping-t

Back 23

D

Front 24

EC24
From which of the following locations could a technician disable a hardware component on a laptop in Windows?

A. My Computer
B. Task Manager
C. Device Manager
D. Services Console

Back 24

C

Front 25

EC25
Which of the following would a technician install if the motherboard supported a maximum bus speed of 400MHz and the user wanted the memory to run at the maximum bus speed within the manufacturer's specifications?

A. PC1600
B. PC2100
C. PC2700
D. PC3200

Back 25

D

Front 26

EC26
A user attempts to run an old program on their Windows 7 computer. The program briefly opens then closes immediately. Which of the following can the technician do to allow the program to run correctly on the user's computer?

A. Run the program inside a virtual machine.
B. Run the program in Windows Compatibility mode.
C. Run the program after changing permissions to the executable.
D. Run the program from the command prompt.

Back 26

B

Front 27

EC27
Which of the following would be BEST to use when testing the functionality of a PSU?

A. Multimeter
B. Power supply tester
C. Cable tester
D. Voltmeter

Back 27

B

Front 28

EC28
Which of the following printer failure symptoms can be described as a condition where the internal feed mechanism has stopped working temporarily?

A. Power cycle
B. Paper jam
C. No connectivity
D. Corrupt printer driver

Back 28

B

Front 29

EC29
A user is experiencing data corruption issues on their PC. Which of the following utilities would be the BEST to help troubleshoot the problem?

A. Format
B. Disk Cleanup
C. Backup
D. Check Disk

Back 29

D

Front 30

EC30
In Windows 7 in which of the following paths would a user with account CompTIA go to in order to view their pictures?

A. C:\Documents and Settings\CompTIA\Pictures
B. C:\Users\CompTIA\MyPictures
C. C:\Users\CompTIA\Documents\Pictures
D. C:\Documents and Settings\CompTIA\My Documents\My Pictures

Back 30

B

Front 31

EC31
Which of the following is the default directory for User Profiles in Windows 7?

A. C:\Profiles\
B. C:\User Profiles\
C. C:\Users\Profiles\
D. C:\Users\

Back 31

D

Front 32

EC32
A technician is reconfiguring the boot order in the BIOS on a workstation and realizes that the system time is wrong. The technician resets the clock and a couple days later the system time is wrong again. Which of the following is MOST likely the cause of this issue?

A. Power supply is not providing the proper voltage.
B. CMOS battery has gone bad.
C. Motherboard is not seated property.
D. The time zone settings are incorrect in the OS.

Back 32

B

Front 33

EC33
Which of the following is the FIRST step when troubleshooting a malfunctioning USB controller?

A. Use Windows Device Manager
B. Replace the USB controller
C. Test the voltage using a multimeter
D. Use the System Information Utility

Back 33

A

Front 34

EC34
A technician is replacing a bad optical drive. The computer has one hard disk drive installed and no other drives. On the Primary IDE controller, which of the following configurations should the replacement optical drive be? (Select TWO)

A. Slave
B. Primary
C. Master
D. Secondary
E. Cable Select

Back 34

A & E

Front 35

EC35
A technician updates the motherboard firmware and the workstation does not indicate any hard drives in it now. Which of the following is MOST likely the problem?

A. The hard drives were not plugged back in after the firmware update.
B. RAID drivers need to be updated.
C. The front side bus is corrupted.
D. The USB ports needs to be reset.

Back 35

B

Front 36

EC36
A client can no longer print from their computer to the default printer. The client successfully prints a test page directly from the printer. The printer's queue shows the job ready to print. Which of the following is the BEST recommendation that the technician can make?

A. Restart the print spooler service.
B. Delete the print job and resubmit it.
C. Verify the correct paper is bing used.
D. Reinstall the printer's drivers.

Back 36

A

Front 37

EC37
Which of the following will occur if %temp% is executed from the run command?

A. The operating systems temporary folder will be opened.
B. Applications located the %temp% folder will be executed.
C. Applications will be deleted in the %temp% folder.
D. The current users temporary folder will be opened.

Back 37

D

Front 38

EC38
A technician needs to upgrade memory on a laptop with one available memory slot. The type and amount of memory has been confirmed to be correct. Once the new memory is added, the BIOS reports the original memory size. Which of the following is the NEXT step to perform?

A. Replace all of the laptops memory.
B. Reseat the laptop memory.
C. Perform a Windows Update.
D. Replace the motherboard.

Back 38

B

Front 39

EC39
Which of the following contains the user profile directory for Microsoft Windows 2000 and XP?

A. Users
B. My Documents
C. Documents and Settings
D. Application Data

Back 39

C

Front 40

EC40
A technician needs to add an expansion card to a computer. The documentation with the card states it requires a PCI x4 slot. The computer has PCI x1 and PCI x16 slots available. Which of the following should the technician do?

A. The technician can install the card in a PCI x16 slot and get four times the performance.
B. The technician can install the card in a PCI x1 slot and get half the performance.
C. The technician can install the card in a PCI x16 slot with normal performance.
D. The technician can install the card in a PCI x1 slot and get normal performance.

Back 40

C

Front 41

EC41
Which of the following is used to test all computer hardware before installing an operating system?

A. An operating system needs to be installed.
B. POST card.
C. Another computer.
D. BIOS setting.

Back 41

B

Front 42

EC42
Which of the following should be installed to support Gigabit Ethernet within a home network?

A. 10Base2
B. 100Base2
C. 100BaseT
D. 1000BaseT

Back 42

D

Front 43

EC43
A laptop LCD screen needs to be replaced. Which of the following would be BEST used to open the case?

A. Flathead screwdriver
B. Plastic shim
C. Metal shim
D. Pliers

Back 43

B

Front 44

EC44
A technician is dispatched to a malware infected system. Upon arrival, the technician notices the malwares pop-up on the screen. Which of the following boot methods would the technician utilize?

A. Reboot in Safe Mode
B. Reboot in Recovery Console
C. Reboot in Last Known Good Configuration
D. Reboot in System Debug Mode

Back 44

A

Front 45

EC45
Which of the following devices can assist a technician in troubleshooting computers that will not start?

A. Anti-static pad
B. Loopback plug
C. ISA card
D. POST card

Back 45

D

Front 46

EC46
Which of the following would be the correct address to use with the PING command when testing the functionality of a NIC?

A. 10.0.0.1
B. 127.0.0.1
C. 169.254.0.1
D. 255.255.255.1

Back 46

B

Front 47

EC47
A technician is renaming files on a PC from a command prompt and is currently in the root of drive C:. Which of the following commands should the technician use to move to a differenct directory?

A. CD
B. DIR
C. MD
D. RD

Back 47

A

Front 48

EC48
A workstation no longer has network connectivity. Upon visual inspection, all connectors and settings seem to be properly configured. Which of the following tools should the technician use to troubleshoot this issue?

A. PSU tester
B. Loopback plug
C. Cable tester
D. Multimeter

Back 48

C

Front 49

EC49
A kiosk computer requires a CD-ROM to be in the drive in order for a program to function properly but it keeps failing to boot when restarted. Which of the following will correct this?

A. Replacing the CD-ROM media with rewritable media.
B. Changing the drive letter assignments in Disk Management.
C. Editing the AUTOEXEC.BAT file.
D. Properly configuring the BIOS settings.

Back 49

D

Front 50

EC50
Which of the following is the MOST important factor when using offline files on a networked computer?

A. Proximity of the computer to the server
B. Size of the computer hard drive
C. Availability of either a CD-ROM or DVD-ROM on the computer
D. File server operating system

Back 50

B

Front 51

EC51
In Windows Vista, a user's documents can be stored on a drive other than the default C drive location by changing the:

A. program files folder location in the folder's properties.
B. Windows files folder location in the folder's properties.
C. documents folder location in the folder's properties.
D. system files folder location in the folder's properties.

Back 51

C

Front 52

EC52
A user has just updated application software on a PC and now finds the video display does not work with the new application. Which of the following should the technician do FIRST?

A. Check the application website for known hardware compatibility issues.
B. Change the video resolution on the PC.
C. Replace the video card.
D. Go to the video card vendors website to get the latest drivers.

Back 52

A

Front 53

EC53
A user is attempting to connect a laptop to a TV using an HDMI connector. The user reports the video works properly but there is no sound. Which of the following could be the MOST likely cause?

A. The speakers are not compatible withthe digital connection.
B. The HDMI audio service has not been selected.
C. The laptop needs an HDMI applicataion installed.
D. The HDMI cable is too long.

Back 53

B

Front 54

EC54
A technician installs a new 802.11n network adaptor for a desktop computer. The technician tries to connect to an access point but sees no available access points in the Wireless Configuration Manager. Which of the following is the BEST explanation to why none of the access points are listed?

A. 802.11n access points are not available.
B. The access points are out of range.
C. The access points cannot accept any more connections.
D. 801.11n is not supported on the network.

Back 54

B

Front 55

EC55
Which of the following multimeter modes would be used to MOST accurately test the functionality of the black and red wires on a Molex connector of an in use power supply?

A. Voltage
B. Continuity
C. Resistance
D. Calibrate

Back 55

A

Front 56

EC56
Which of the following will happen when a user plugs a USB 1.1 device into a USB 2.0 port?

A. The device will operate at the higher USAB 2.0 speed.
B. The device will not funtion.
C. The device will prompt for drivers so that it can run at the higher USB 2.0 speed.
D. The device will operate at the lower USB 1.1 speed.

Back 56

D

Front 57

EC57
Which of the following utilities can a technician use to display NetBIOS over TCP/IP information?

A. NETSTAT
B. TRACERT
C. NBTSTAT
D. NSLOOKUP

Back 57

C

Front 58

EC58
Which of the following is the difference between a stop error (e.g. stop C0021xxx) and a Dr. Watson error?

A. A Dr. Watson error is usually related to a damaged graphics adaptor or memory chip.
B. A Dr. Watson error occurs before the Windows GUI appears.
C. A stop error is known as a blue screen and causes complete system failure.
D. A stop error writes the error to a memory dump file before restoring the system to a working state.

Back 58

C

Front 59

EC59
A technician upgraded a motherboard and CPU. The computer will not POST under the assembled configuration. Which of the following would be the BEST place to start troubleshooting?

A. Ensure that the OS is installed properly.
B. Ensure the computer has the proper cooling.
C. Ensure that the mouse and keyboard are properly connected.
D. Ensure RAM is correctly seated.

Back 59

D

Front 60

EC60
A laptop is received for repair indicating that the screen is very dim. The technician has confirmed that it is a hardware issue. Which of the following parts should be replaced first?

A. The display harness
B. The LCD inverter
C. The LCD panel
D. The video adapter

Back 60

B

Front 61

EC61
A technician is able to connect to the Internet but cannot connect to a remote machine through Remote Desktop in Windows XP. Each time the technician attempts to connect to a remote location, the software times out. Which of the following is the MOST likely problem?

A. The Java applet is disabled in the web browser.
B. Deny all has not been configured in the firewall.
C. Wireless network drivers are corrupt.
D. Port forwarding settings are not correct.

Back 61

D

Front 62

EC62
Which of the following commands will connect to and map a shared drive from a remote computer?

A. TRACERT
B. NET USE
C. IPCONFIG
D. NSLOOKUP

Back 62

B

Front 63

EC63
A laptop's LCD is getting scratched by the keyboard when the lid is closed. Which of the following would MOST likely prevent the LCD screen from being damaged further?

A. Replacement of the keyboard
B. Replacement of the rubber bumpers
C. Replacement of the LCD hinges
D. Replacement of the LCD panel

Back 63

B

Front 64

EC64
A user installs a PostScript driver for a printer that supports only PCL. Which of the following is the MOST likely result?

A. The printer will process PostScript appropriately.
B. The printer will not print at all.
C. The printer will print garbage or unreadable characters.
D. The printer will print with a decreased resolution.

Back 64

C

Front 65

EC65
A laser printer has a blank streak along one edge of each page but is otherwise printing normally. Which of the following is the MOST likely reason for this?

A. The fuser is damaged.
B. The printer needs to be rebooted.
C. The paper is too thick.
D. The toner cartridge is low.

Back 65

A

Front 66

EC66
Which of the following is the default directory for User Profiles in Windows XP?

A. C:\Users\
B. C:\UserProfiles\
C. C:\Documents and Settings\
D. C:\Users\Profiles\

Back 66

C

Front 67

EC67
A Sales Manager is a member of both the Sales group and the Managers group. The Sales Manager is attempting to update a file but is getting an "Access Denied" error. The file is secured through NTFS. The Sales group has the NTFS permissions: Read - Allow; List Folder Contents - Allow; Modify - Deny. The Managers group has the NTFS permission: Full Control - Allow. Why is the Manager receiving this error?

A. The Manager is not the creator of the file.
B. The Managers group does not explicitly have Write - Allow.
C. Deny permissions override Allow permissions.
D. The Sales group does not have Full Control - Allow.

Back 67

C

Front 68

EC68
Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 133MHz?

A. 1333MHz
B. 1600MHz
C. 2933MHz
D. 3200MHz

Back 68

A

Front 69

EC69
A customer's system is infected with hundreds of viruses including spyware and malware. The customer has critical data on the system that needs to be recovered within 30 minutes. Which of the following is the BEST course of action the technician should take?

A. Add a drive to the system and copy the system's contents of the hard drive to the second hard drive.
B. Reformat the hard drive and recover the data from a recent backup.
C. Remove the hard drive and copy the critical data to another system using an external dock.
D. Update the anti-virus program and virus definitions and run a complete virus scan and automated virus removal.

Back 69

C

Front 70

EC70
A technician is unable to associate a wireless laptop to an IEEE 802.11a wireless access point. The wireless laptop is configured to connect to the SSID and the wireless client scans all 11 wireless channels, however, the network still cannot be found. Which of the following is the MOST likely the cause of this problem?

A. SSID is not broadcasting on the wireless access point.
B. Incorrect WEP or WPA key has been configured on the wireless client.
C. The wireless client is using the wrong wireless adapter.
D. The firewall software on the wireless client is preventing the connection.

Back 70

C

Front 71

EC71
Which of the following will MOST likely happen if a laser printer displays 15% fuser remaining?

A. The printer will print according to specification.
B. The printer will stop printing immediately.
C. The printer will take longer to print.
D. The printer will print blank sheets of paper.

Back 71

A

Front 72

EC72
For added security, a network administrator has decided to lock down the wireless network. Which of the following are ways to accomplish this? (Select TWO)

A. Disable all 802.11 traffic
B. Disable the SSID broadcasting
C. Disable WPA
D. Enable Bluetooth only communication
E. Change the default admin password
F. Disable WEP

Back 72

B & E

Front 73

EC73
Company policy does not allow users to use dial-up connections. A new shipment of laptops contain built-in modems. Which of the following is the BEST way for the technician to setup the laptop to prevent the use of the modem?

A. Use Device Manager to disable the modem
B. Delete the modem under Phone and Modems in the Control Panel
C. Remove the dial-up networking option in Network Connections
D. Change the local area code to 555 in Modem properties

Back 73

A

Front 74

EC74
Which of the following is accomplished by running the disk defragmenter on a hard drive?

A. Drive is checked for errors
B. Ensures that file sectors are contiguous
C. Additional memory is released for use
D. Master boot record is updated

Back 74

B

Front 75

EC75
A technician needs to install a new internal flash memory card reader into an available floppy drive bay. Prior to installation, which of the following connectors needs to be available?

A. USB header
B. FDD connector
C. SATA header
D. EIDE connector

Back 75

A

Front 76

EC76
Which of the following is the default location for temp files in Windows 7?

A. C:\Windows\Temp
B. C:\Windows\SystemFiles\TempFiles\
C. C:\SystemFiles\Temp
D. C:\System\TempFiles\

Back 76

A

Front 77

EC77
A technician is installing an IDE hard drive in a SATA hard drive workstation. When the computer is booted up the IDE hard drive does not show up in the operating system. Which of the following is the MOST likely cause?

A. The memory modules are incorrect
B. The hard drive is not formatted correctly
C. The primary controller BIOS setting is incorrect
D. The drivers are not installed for the hard drive

Back 77

C

Front 78

EC78
A customer states that their Internet connection is extremely slow. The technician suspects a failing NIC. Which of the following command line tools would verify this?

A. ipconfig/all
B. ping -t
C. ping -a
D. netsh winsock reset

Back 78

B

Front 79

EC79
A user states that when a USB drive is plugged into their computer, the drive is not recognized. The drive has been used on other computers without any issues. Which of the following is the MOST likelyl cause?

A. The operating system needs to be reinstalled
B. A USB BIOS setting is not configured correctly
C. The CMOS battery is dead in the computer
D. The USB drive needs to be formatted correctly

Back 79

B

Front 80

EC80
A technician discovers that RAM modules are overheating. Which of the following is best practice in this situation?

A. Install heatsinks on the RAM modules
B. Install additional CPU fans
C. Replace the RAM slots
D. Install a heatsink on the chipset driver

Back 80

A

Front 81

EC81
Which of the following could cause an NTLDR error on reboot?

A. Processor is failing
B. Services failed to start on bootup
C. RAM is faulty
D. Boot.ini file is corrupt

Back 81

D

Front 82

EC82
A technician replaced a suspected failed SATA drive with a new drive and data cable then discovers that the new drive is not recognized in the system BIOS. Which of the following is the MOST likely problem?

A. The SATA port is faulty
B. The jumper on the drive is not set
C. The drive has not been formatted
D. The BIOS does not support SATA

Back 82

A

Front 83

EC83
A laser printer keeps displaying "Paper Jam C Front Door". It does not matter which tray or paper type the printer is using. Which of the following is the MOST likely reason why the printer is having this issue?

A. The printer fuser assembly needs to be replaced
B. The pickup rollers no longer have pickup grip
C. Something is stuck inside to the pickup assembly
D. The printer needs to have th toner cartridge replaced

Back 83

C

Front 84

EC84
A technician needs to change the process priority of a background program. Which of the following tools is BEST for performing this function?

A. MSCONFIG
B. Computer Management
C. Task Scheduler
D. Task Manager

Back 84

D

Front 85

EC85
Which of the following is the MOST effective method of retrieving a screw which has fallen into a computer case?

A. Use a computer vacuum to retrieve the screw
B. Use an extension magnet to access the screw
C. Tap the case bezel repeatedly to loosen the screw
D. Abandon screw retrieval and use a spare screw

Back 85

B

Front 86

EC86
A technician installs and tests a new program on a computer using an administrative account. When a user runs the program, it fails to keep configuration changes the user makes. Which of the following is the MOST likely cause of the problem?

A. The user has inadequate training in the use of the program
B. The software requires the user to be an administrator
C. The network share permission is not set properly for the computer
D. The user account does not have read permissions to the folder

Back 86

B

Front 87

EC87
A system administrator has disabled USB ports after experiencing several virus outbreaks. A user needs to transfer several extremely large work related files from their home desktop computer to their work desktop computer. Which of the following will allow the user to transfer the needed files?

A. An IEEE 1394 device
B. A NIC device
C. AN IrDA device
D. A FDD device

Back 87

A

Front 88

EC88
A user is browsing to a newly created internal site called www.comptia.org. After putting in credentials the page comes up blank. Which of the following is MOST likely the cause?

A. The user must add the new site to the local log file
B. A proxy exception has not been configured
C. SMTP has not been configured
D. The loopback address has not been configured

Back 88

B

Front 89

EC89
Which of the following is an indication a system has become infected by malware?

A. The browser is redirected from the chosen website
B. When typing certain keys, numbers are displayed instead of letters
C. The computer randomly has a bluescreen error
D. The screen is darker than usual

Back 89

A

Front 90

EC90
When installing a wireless access point, which of the following should the technician perform FIRST?

A. Enable MAC filtering
B. Download and install the latest firmware
C. Disable DHCP
D. Change the default password

Back 90

D

Front 91

EC91
Which of the following ports should be forwarded on the firewall to make an internal web server accessible from the Internet?

A. 22
B. 23
C. 25
D. 80

Back 91

D

Front 92

EC92
A sound card on the back of a PC is emitting a red, laser-type light. Which of the following explains this occurrence?

A. The sound card is defective and needs to be replaced.
B. The sound card's LED is indicating that the card is about to fail
C. The sound card needs to be reset to default settings
D. The sound cards optical plug is not connected

Back 92

D

Front 93

EC93
A user requires more storage space on their computer. After a technician installs a second IDE drive in the computer, the system will not recognize that there are any hard drives installed. Which of the following is the MOST likely cause of the problem?

A. The second hard drive has not been formatted for NTFS
B. The jumpers on both drives are set to the cable select position
C. The jumper on the first drive is set to master and the second is set to slave
D. The jumpers on both drives are set to the master position

Back 93

D

Front 94

EC94
Which of the following is the correct path to disable a service in Windows XP?

A. Control Panel > Services
B. MSCONFIG > Settings > Services
C. Control Panel > Administrative Tools > Services
D. System Settings > Tools > Services

Back 94

C

Front 95

EC95
A technician has booted Windows XP Professional to the command line and needs to view a text file on the hard drive. Which of the following will allow this?

A. FORMAT
B. NBTSTAT
C. TYPE
D. NSLOOKUP

Back 95

C

Front 96

EC96
Which of the following laptop components are FRU's? (Select TWO)

A. Hard drive
B. Sound card
C. Modem
D. Memory
E. Video card

Back 96

A & D

Front 97

EC97
A program is crashing and causing the computer to lockup. Which of the following is the BEST location for a technician to check for further information about the cause of the crash?

A. Application log
B. File Replication log
C. System log
D. Security log

Back 97

A

Front 98

EC98
A user reports that every time their machine is powered on a prompt appears to save their settings for the BIOS and clock. Which of the following should the technician try FIRST?

A. Restore the BIOS to default settings
B. Replace the CMOS battery
C. Run a Windows Recovery Disk
D. Replace the motherboard

Back 98

B

Front 99

EC99
Which of the following commands allows the technician to copy subdirectories from the command prompt?

A. XCOPY
B. COPY
C. MD
D. CD

Back 99

A

Front 100

EC100
When attempting to check the DHCP status of a client machine, which of the following commands is the BEST option to use?

A. NET USE
B. NSLOOKUP
C. PING -t
D. IPCONFIG/all

Back 100

D