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76 Cards in this Set
- Front
- Back
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EF1
Which of the following is an advantage of NTFS over FAT32? A. Dual OS functionality B. File encryption support C. Drive size exceeding 128GB D. Support for Windows XP |
B
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EF2
Which of the following occurs during POST? A. OS loads B. Safe Mode starts C. RAM check D. MBR check |
C
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EF3
Assuming the Windows XP installation disc is in the CD drive, Recovery console can be run in which of the following ways? A. Windows Restore application B. %cd%:\i386\spuninst.exe C. Booted from installation disc D. Windows Support website |
C
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EF4
Which of the following is the MOST appropriate question to ask a customer first when attempting to troubleshoot an input device over the phone? A. Are you sure that the device is plugged in? B. Have you verified all PS/2 plugs are secure? C. Can you describe the steps you have taken? D. Have you tried turning it off and on again? |
C
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EF5
Which of the following protocols uses port 143 by default? A. POP B. HTTPS C. TELNET D. IMAP |
D
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EF6
Which of the following protocols uses port 443 by default? A. HTTPS B. IMAP C. TELNET D. POP |
A
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EF7
Which of the following IP addresses is in a class B range? A. 10.0.3.50 B. 123.25.10.1 C. 172.16.1.54 D. 192.168.0.7 |
C
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EF8
Which of the following would be used to record off-air TV programs? A. Capture card B. Bluetooth C. Wireless card D. POST card |
A
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EF9
Which of the following is commonly used for RS-232 connections? A. PS/2 B. Parallel C. SCSI D. DB-9 |
D
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EF10
A user reports that their laptop cannot connect to the wireless network. Which of the following is the FIRST step the technician should take to resolve this problem? A. Check that the WiFi switch is enabled on the laptop. B. Check the area for possible sources of interference. C. Check the wireless adapter settings in the OS. D. Check that the wireless security settings are correct for the network. |
A
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EF11
A technician observes that the lights in a customer's building flicker periodically during the course of the day. Which of the following should the technician recommend to protect the customer's equipment? A. A power supply B. A generator C. A heavy duty electrical cord D. A UPS |
D
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EF12
A technician on a service call is dealing with a furious customer who is shouting loudly. The technician cannot calm the customer down. Which of the following should the technician do NEXT? A. The technician should shout back at the customer and remain in control of the situation. B. Let the customer continue to be loud because sooner or later the customer will get tired and calm down. C. Call the supervisor and complain. D. Leave the customer site and document the incident. |
D
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EF13
A technician wants to prevent anyone from logging into a computer that is running in a common area unless they are authorized. The technician has locked the case. Which of the following action should the technician take NEXT to prevent access? A. Create user accounts for only the authorized users. B. Add a BIOS password. C. Disconnect the keyboard and the mouse. D. Add a privacy screen to the monitor. |
A
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EF14
Which of the following represents a private IP address? A. 11.6.42.90 B. 21.4.3.7 C. 172.31.4.3 D. 196.22.57.3 |
C
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EF15
Which of the following is correct about IPv6? A. IPv6 only supports IP addresses up to 64-bits in length. B. IPv6 is the only type of IP address supported on today's networks. C. Both IPv6 and IPv4 can exist on the same network. D. The last 64-bits of an IP address represent the device MAC address. |
C
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EF16
A user needs to access a secure website behind a firewall. Which of the following would get the user into the website? A. https:\\www.ipdomain.com:8080 B. https:\\www.ipdomain.com C. https:\\ipdomain.com\8080 D. https:\\www.ipdomain.com\8080 |
A
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EF17
A user wants to try a live version of another operating system that is on a DVD. In order to use this, the user must do which of the following? A. Authorize the boot DVD in Windows. B. Install a live version to the hard drive first. C. Edit the boot.ini in Windows to allow the DVD to boot. D. Ensure the DVD-ROM is placed first in the boot priority. |
D
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EF18
The user reports to the help desk that a UPS trips the internal circuit breaker each time the laser printer is powered on. The technician should do which of the following? A. Advise the user that the laser printer needs to be replaced. B. Move the printers power cable to a surge only socket. C. Put the UPS on a separate power circuit. D. Order a UPS with a slightly lower wattage. |
B
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EF19
Which of the following printer types requires the use of special paper to print? A. Thermal B. Inkjet C. Laser D. Dot Matrix |
A
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EF20
Which of the following commands will take a FAT32 file system and make it an NTFS file system? A. COMPACT B. CONVERT C. CHKNTFS D. COPY |
B
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EF21
During a laptop start up, a technician is able to see the Windows splash screen as the OS loads. Shortly after reboot, the technician experiences a black screen. The technician can plug in an external monitor and the display works correctly. Which of the following is a MOST likely cause of the display issue? A. The video card on the laptop is faulty. B. There are unneeded peripherals that should be removed. C. The function key needs to be pressed to toggle monitors. D. The motherboard on the laptop is faulty |
C
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EF22
A user is attempting to connect to a Wi-Fi hot-spot at a local coffee shop where the user connects every weekend. The user is receiving the message "no wireless devices detected" but other users in the coffee shop can connect. Which of the following is the MOST probable cause of this issue? A. The wireless switch on the side of the laptop is turned off. B. The coffee shop no longer offers Wi-Fi to customers. C. The Wi-Fi hot-spot has reached its maximum number of connections. D. The user is allowing Windows to manage wireless connections. |
A
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EF23
Which of the following items is listed in the control panel of a Windows 7 PC? A. Disk Defragmenter B. Device Manager C. System Log files D. Task Manager |
B
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EF24
A technician is having trouble closing a running program that is no longer responding. Which of the following will allow the technician to end the process? A. Add/Remove Programs B. Event Viewer C. Task Manager D. Device Manager |
C
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EF25
A help desk technician receives a phone call from a user reporting a computer problem. During the phone call, the user starts a conversation with the technician asking detailed information about personnel in upper management. The technician then asks the user's name again, after which the user promptly hangs up. Which of the following attacks did the technician experience? A. Phishing attack B. Eavesdropping attack C. Social engineering attack D. Spyware attack |
C
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EF26
Which of the following printers would be the BEST choice for printing on multi-part forms? A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer |
A
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EF27
A customer is experiencing unusual problems with a printer due to voltage fluctuations in the wall outlet. Which of the following should be used to eliminate the fluctuations? A. Multimeter B. Ohm meter C. UPS D. Surge protector |
C
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EF28
A customer with a laptop frequently goes into the office to work. However, the laptop only has two USB ports and they are unable to connect their keyboard, mouse, monitor and scanner at the same time. Which of the following devices would BEST address this issue? A. Docking station B. KVM switch C. Bluetooth adapter D. IEEE 1394 cable |
A
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EF29
Which of the following is the MAXIMUM partition size of the FAT32 file system? A. 16GB B. 32GB C. 1024GB D. 2048MB |
B
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EF30
A user reports that they are suddenly unable to print to a network printer. It was working fine yesterday. The technician can ping the users workstation and the printer. The technician can also print a test page from another workstation. Which of the following is the MOST likely cause of the problem? A. The printer is no longer the users default printer. B. The users workstation has a faulty NIC. C. The printer has corrupt drivers. D. The printer has a faulty NIC. |
A
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EF31
In regards to computer case form factors, which of the following provides the MOST room for effective cooling? A. BTX B. ATX C. NLX D. Micro ATX |
A
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EF32
Which of the following RAID arrays does only striped volumes? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10 |
A
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EF33
A Windows XP workgroup computer can have up to how many concurrent connections? A. 10 or fewer B. 15 or fewer C. 20 or fewer D. 25 or fewer |
A
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EF34
Which of the following is a broadcast address? A. 169.254.10.127 B. 192.168.1.1 C. 127.0.0.1 D. 255.255.255.255 |
D
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EF35
Which of the following command line paths shows the recovery consoles installation? A. D:\i386\tools\console B. D:\i386\tools/cmdcons C. D:\i386\utilities\console D. D:\i386\winnt32/cmdcons |
D
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EF36
A duplexer unit has been added to an existing laser printer. The printer prints normally but it will not print on both sides of the paper. Which of the following is the FIRST action a technician should take when addressing this issue? A. Update the printer firmware to the latest version for duplexing. B. Delete the printer queue and recreate it. C. Check the manufactures documentation and website for any known problems with the duplexer unit. D. Check the configuration settings of the printer for duplex enabled. |
D
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EF37
Which of the following malicious software types will create multiple pop-ups on a computer? A. Adware B. Grayware C. Worms D. Spyware |
A
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EF38
A technician's company prints forms on multi-layer carbonless copy paper. When asked to replace the printer, which of the following printing technologies will allow the technician to continue to use the company's copy paper? A. Transfer B. Dot Matrix C. Thermal D. Laser |
B
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EF39
Before implementing a potential solution to a problem, which of the following should be done? A. Perform a system backup B. Determine what has changed C. Test the solution D. Document the solution |
A
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EF40
Which of the following broadband technologies allows for communication across the FARTHEST distance? A. Fiber B. DSL C. Satellite D. Cable |
C
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EF41
Which of the following cables has the LONGEST viable length? A. Fiber B. CAT6 C. CAT5e D. CAT5 |
A
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EF42
The PCIe 8x video card in a PC workstation has failed and there are no empty PCIe slots available. The only replacement card is not the same model. Which of the following will work in place of the original? A. PCIe 16x B. PCI-x C. PCIe 4x D. AGP 2.0 |
C
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EF43
Which of the following protocols uses port 3389 by default? A. RDP B. HTTP C. SMTP D. FTP |
A
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EF44
Which of the following cable ratings should be used in air handling spaces? A. Shielded B. PVC coated C. Plenum D. Unshielded |
C
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EF45
Which of the following MOST accurately describes the relationship between ATX and micro-ATX boards? A. Both ATX and micro ATX boards will fit in a laptop. B. Both ATX and micro ATX boards will fit in an ATX case. C. Both ATX and micro ATX boards will fit in a micro-ATX case. D. Micro-ATX boards do not fit in an ATX case while ATX boards will. |
B
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EF46
Which of the following is the MOST common port to configure for an external modem? A. COM1 B. LPT3 C. PS/2 D. LPT1 |
A
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EF47
Which of the following bus slots would provide the HIGHEST potential performance for a video card? A. PCIe B. AGP C. PCI D. SCSI |
A
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EF48
Which of the following are the voltages supplied to a drive on a standard Molex connector? A. 3.5v and 16v B. 3.5v and 9v C. 3.3v and 24v D. 5v and 12v |
D
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EF49
After a technician physically installs a bar code reader, which of the following is the NEXT step? A. Program the reader to recognize the required code systems. B. Reinstall the operating system to add support for bar code readers C. Adjust the light wavelength. D. Test the reader by typing commands from the keyboard. |
A
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EF50
Which of the following will dissipate heat MOST efficiently? A. CPU fan B. Liquid cooling systems C. Heat sink D. Power supply |
B
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EF51
Which of the following areas allows a user to switch the left and right button commands? A. Button tab in the mouse properties B. Device Manager properties C. Use MouseKeys in accessibility D. Hardware profiles in the system properties |
A
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EF52
Which of the following is a valid motherboard memory slot type? A. DIMM B. AGP C. CMOS D. PCI |
A
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EF53
Which of the following is the MOST important consideration when installing Windows 7 64-bit? A. Processor speed B. Processor type C. Memory type D. Memory speed |
B
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EF54
Which of the following is the default port for RDP? A. 21 B. 80 C. 3389 D. 8080 |
C
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EF55
Which of the following connector types are typically used on LCD displays? (Select TWO) A. XGA B. Bluetooth C. CGA D. DVI E. VGA |
D & E
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EF56
Which of the following is an advantage that a USB mouse has over a PS/2 mouse? A. A USB mouse uses less power B. A USB mouse is more portable C. A USB mouse is hot swappable D. A USB mouse is more secure |
C
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EF57
Which of the following is true of IPv6 addresses? A. They are supported by all routers. B. They cannot be used with IPv4. C. They require fiber connections only. D. They represent addressing using 128-bits. |
D
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EF58
During start up, the technician notices a repeating error just before the login screen. Which of the following built-in utilities would the technician use to quickly identify the problem? A. DXDIAG B. System Information C. MSCONFIG D. System Restore |
C
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EF59
Which of the following is the default data rate of USB 2.0? A. 48Mbps B. 480Mbps C. 480Kbps D. 1.1Gbps |
B
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EF60
Which of the following wireless technologies has the FASTEST transfer rate? A. IEEE 802.11a B. IEEE 802.11b C. IEEE 802.11g D. IEEE 802.11n |
D
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EF61
Which of the following is the recommended method for cleaning the screen of a computer monitor or laptop screen? A. Water with a paper towel B. Water with mild detergent and a paper towel C. Dry lint-free cloth D. Rubbing alcohol with a tissue |
C
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EF62
Which of the following is an example of a valid IPv4 address for assignment to a network host? A. 127.0.0.1 B. 169.257.29.1 C. 172.20.255.254 D. 255.0.0.8 |
C
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EF63
Which of the following is a valid IPv6 address for assignment to a TCP/IP workstation? A. FE0G:9A2C::0001/64 B. FE08::145A::87B2/122 C. 9024:8622::5467/64 D. ABC0::0024/130 |
C
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EF64
A technician installs Microsoft Windows to a computer with three internal SATA hard drives and an external USB hard drive. Hard drive 1 contains the operating system. Hard drive 2 contains the user profiles. Hard drive 3 and the external USB hard drive are empty. In which of the following locations should the page file be located to maximize performance? A. Internal SATA Hard Drive 1 B. External USB Hard Drive C. Internal SATA Hard Drive 3 D. Internal SATA Hard Drive 2 |
C
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EF65
Which of the following services processes print requests and sends them to the printer? A. Printer Driver B. Print Spooler C. Printer Service D. Print Properties |
B
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EF66
An external hard drive would normally use which of the following external ports? (Select TWO) A. An eSata port B. A USB port C. A serial port D. An HDMI port E. A parallel port |
A & B
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EF67
A RAID controller is required to perform which of the following? A. Speed up the performance of a computer. B. Add a second hard drive to the comoputer. C. Restore data from a backed up hard drive. D. Create a striped set with two or more drives. |
D
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EF68
Which of the following broadband types can provide the MOST available bandwidth? A. DSL B. Fiber C. Satellite D. Cable |
B
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EF69
Which of the following network types is the LEAST susceptible to EMI and RFI issues? A. DSL B. Fiber C. Cable D. Satellite |
B
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EF70
Which of the following is a limitation of satellite broadband? A. The speed is capped by ISO regulations B. Requires line of sight C. Cannot be used in remote locations D. It is a receive only transmission |
B
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EF71
Which of the following network cables would a technician find on the RJ-45 connector? A. Coaxial cable B. Ethernet cable C. Fiber D. USB |
B
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EF72
Which of the following wireless technology standards has the SHORTEST indoor range? A. 802.11a B. 802.11b C. 802.11g D. 802.11n |
A
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EF73
When a PC is turned on, which of the following tests the CPU, memory, chipset, video adapter, disk controllers, disk drives and keyboard? A. BIOS setup B. POST C. CMOS chip D. Bootstrap loader |
B
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EF74
Keyboard errors are MOST often caused by which of the following problems? (Select TWO) A. Jammed keys B. ESD C. Driver issues D. Incorrect BIOS settings E. Defective cables |
A & E
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EF75
The user boots their computer in the morning to discover the message OS not found. Which of the following would recover from that error without data loss? A. Insert the system boot disk and repair the operating system. B. Install a new hard drive and restore the system. C. Restore the BIOS configuration to default to recognize the drive. D. Use the manufacturers supplied system recovery disk and restore the system. |
A
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EF76
The on-site technician is asked to load a copy of the company's purchased software on a personal computer. The technician should FIRST: A. Notify the company's owner of the breach. B. Leave the premises and call local law enforcement. C. Advise the individual that downloading unlicensed software is illegal. D. Verify the install is allowed under the company's licensing agreement. |
D
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