Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
100 Cards in this Set
- Front
- Back
|
ED1
Which of the following command prompt utilities displays the current version of Windows XP and any Service Packs that are installed? A. CHECKVER.EXE B. VERSION.EXE C. SIGVERIF.EXE D. WINVER.EXE |
D
|
|
|
ED2
A technician determines through testing that their probable cause theory is correct. Which of the following is the NEXT step in the troubleshooting process? A. Question the user and identify any user changes to the computer B. Verify full system functionality C. Leave a list of instructions for the user to implement D. Establish a plan of action to resolve the problem |
D
|
|
|
ED3
A technician dropped a screw in the case of a desktop computer. Which of the following tools should be used to retrive the screws? A. Computer vacuum B. Plastic tweezers C. Canned air D. Screwdriver with magnetized tip |
B
|
|
|
ED4
Which of the following would be used to increase the efficiency in which programs execute? A. Disk cleanup B. Task manager C. Task scheduler D. Defrag |
D
|
|
|
ED5
Which of the following memory modules is a DDR3 chip? A. PC3200 B. PC4800 C. PC5300 D. PC8000 |
D
|
|
|
ED6
Which of the following broadband technologies would typically have a different uplink and downlink speed? A. T-1 B. Fiber C. SDSL D. ADSL |
D
|
|
|
ED7
Which of the following speeds is the maximum transmission rate of the USB 2.0 interface? A. 400Mbps B. 480Mbps C. 800Mbps D. 1280Mbps |
B
|
|
|
ED8
A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. The technician arrives and finds the printer is online but there are not any lights on the network card. The NEXT step to evaluate the problem is to: A. Check the printer for paper jams in the path B. Replace the network card in the printer C. Cycle the power on the printer and observe the boot process D. Power off the printer, have the customer clear the print queue and reboot |
C
|
|
|
ED9
Which of the following are unique video card interfaces? (Select TWO) A. ISA B. AMR C. AGP D. VLBus E. PCI |
A & E
|
|
|
ED10
An outside user is attempting to access company secured files by collecting information during a phone conversation. Which of the following BEST describes this practice? A. Data mining B. Social engineering C. Intrusion detection D. Hacking |
B
|
|
|
ED11
Which of the following ports should be left open on the firewall to enable default Internet browsing? A. 21 B. 25 C. 80 D. 443 |
C
|
|
|
ED12
Which of the following is the MOST important piece of information required for a wireless client to connect to a specific wireless network? A. MAC address B. BSID C. Channel numer D. SSID |
C
|
|
|
ED13
Which of the following keys is used to change laptop hardware settings? A. Function B. Shift C. Numeric D. Control |
D
|
|
|
ED14
Which of the following log files would reference third party software specific error messages? A. Application Logs B. Security Logs C. Archive Logs D. System Logs |
A
|
|
|
ED15
Which of the following is the MAXIMUM supported amount of RAM for Windows XP Home? A. 1024MB B. 2GB C. 32GB D. 4GB |
D
|
|
|
ED16
In order to perform a network installation of Windows, which of the following MUST be supported by the computers network interface? A. PCL B. AGP C. PXE D. PCI |
C
|
|
|
ED17
A technician attempts to install Windows XP on a new Windows Vista PC but gets an error stating that setup did not detect any valid hard disks. Which of the following is MOST likely the cause of this error? A. The hard drive is too large for Windows XP to recognize B. The hard drive is defective and needs to be replaced C. The user needs to call Microsoft and verify that the Windows copy is registered with the DRM D. Windows XP does not natively support SATA controllers |
D
|
|
|
ED18
Which of the following adapter cards is used for connecting external hard drives? A. RAID B. PCMCIA C. eSATA D. PATA |
C
|
|
|
ED19
Which of the following would be the BEST resolution setting for an application that requires a minimum resolution of 1024 x 768? A. SVGA B. PAL C. VGA D. XGA |
D
|
|
|
ED20
IEEE 1394b is capable of transfer rates of up to: A. 12Mbps B. 400Mbps C. 480Mbps D. 800Mbps |
D
|
|
|
ED21
Which of the following hardware cards allows the full functionality of the Windows XP Media Center radio option? A. Modem B. Video C. TV tuner D. NIC |
C
|
|
|
ED22
A technician has installed a new driver on a computer. Upon rebooting the computer, a stop error occurs before the technician can log back in. Which of the following would be the BEST option for the technician to do NEXT? A. Boot the computer to the Recovery Console. B. Boot the computer with a Windows Installation CD C. Boot the computer using Last Known Good Configuration. D. Boot the computer using Safe Mode with Networking. |
C
|
|
|
ED23
Which of the following is best practice when installing memory into a computer? A. Install memory modules in pairs B. Insure the proper drivers are installed for best performance C. Apply thermal grease to insure proper seating D. Wear an anti-static wrist strap |
D
|
|
|
ED24
A technician is upgrading a desktop with the largest storage medium available. Which of the following drives is installed? A. Blu-ray drive B. Tape drive C. Magnetic storage drive D. Solid state drive |
C
|
|
|
ED25
Which of the following memory modules uses a 168-pin connector? A. SIMM B. RAMBUS C. DDR D. DDR2 |
C
|
|
|
ED26
Which of the following technologies has the HIGHEST potential throughput? A. DSL B. Fiber C. Satellite D. Cable |
B
|
|
|
ED27
Printouts from a printer are a random mix of letters, numbers and symbols. Which of the following is MOST likely the cause of this problem? A. The toner cartridge needs to be replaced B. Duplex printing is selected on a single-sided printer C. The print spooler is full and needs to be restarted D. The incorrect printer driver is installed |
D
|
|
|
ED28
Which of the following devices goes into an AGP slot on a computer system board? A. Sound card B. Processor chip C. Memory D. Video card |
D
|
|
|
ED29
Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging? A. Remove all unneeded peripherals B. Check the power light on the AC adapter C. Swap the laptop battery for a new or refurbished battery D. Check the backlight for functionality |
B
|
|
|
ED30
Which of the following provides data redundancy by writing data to two disks simultaneouslly? A. RAID 5 B. RAID 1 C. JBOD D. RAID 0 |
B
|
|
|
ED31
A user reports a loud noise from their desktop PC. Which of the following would be suspected as a source? (Select TWO) A. USB thumb drive B. Cooling fan C. CMOS battery D. Power supply E. Motherboard |
B & D
|
|
|
ED32
Which of the following can be hot-swappable? A. Hard drive B. Tape drive C. Floppy drive D. DVD-RW |
A
|
|
|
ED33
Which of the following adapter types will use a RJ-45 connector? A. NIC B. Video C. Shound D. Dial-up modem |
A
|
|
|
ED34
Which of the following ports is BEST to use when adding a network printer in Windows XP? A. USB B. COM5 C. LPT1 D. TCP/IP |
D
|
|
|
ED35
Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A. 172.16.10.10 B. 192.168.0.10 C. 169.254.10.10 D. 192.168.10.10 |
C
|
|
|
ED36
Which of the following commands is BEST to use when testing remote connectivity to a host? A. win/s B. ping C. telnet D. ipconfig |
B
|
|
|
ED37
Which of the following can be disabled to help prevent access to a wireless network? A. SSID broadcast B. MAC filtering C. WEP key D. WPA passphrase |
A
|
|
|
ED38
Which of the following wireless protocols requires the use of MIMO antennas? A. 802.11a B. 802.11b C. 802.11g D. 802.11n |
D
|
|
|
ED39
In which of the following steps of the troubleshooting theory is it important to perform backups? A. Verify full system functionality B. Test the theory to determine cause C. Identify the problem D. Document findings, actions nd outcomes |
C
|
|
|
ED40
Which of the following devices will allow a technician to use a single set of input devices on several computers? A. Smart card reader B. KVM C. SCSI D. Bar code reader |
B
|
|
|
ED41
Which of the following are locations where a computer virus could exist and then further infect a computer (Select TWO) A. Optical scanner B. Boot sector of the hard drive C. Optical media D. Ethernet switch E. USB mouse |
B & C
|
|
|
ED42
A technician is trying to install on OS to a remote PC without the use of physical media. Which of the following is used to perform this task? A. FTP B. Initiate a network share C. Telnet D. PXE boot environment |
D
|
|
|
ED43
Which of the following has the LEAST amount of storage capacity? A. FDD B. Tape drive C. Blu-ray D. SSD |
A
|
|
|
ED44
A 400GM IDE hard disk drive with a Molex connector uses how many volts? A. 3.3 B. 5 C. 12 D. 14 |
C
|
|
|
ED45
Which of the following cable types uses an RJ-45 connector and would MOST commonly be used in an environment with high EMI or RFI? A. STP B. Coaxial C. UTP D. Fiber |
A
|
|
|
ED46
Which of the following is the function of a power inverter? A. Converts AC to DC B. Provides a regulated AC voltage C. Steps down AC voltages D. Provides a backup power source |
A
|
|
|
ED47
Which of the following locations will allow a user to change the Windows Vista Start Menu to resemble the Windows XP Start Menu? A. Right-click Start Menu/Properties?Start Menu tab B. Control Panel/User Accounts C. Start/All programs/Accessories/Ease of Access D. Right-click Desktop/Personalize |
A
|
|
|
ED48
Which of the following printer types requries the use of toner? A. Impact B. Inkjet C. Laser D. Thermal |
C
|
|
|
ED49
A user reports that their machine will not power up. The technician has already tested the wall outlet and the power cord which are funtioning properly. Which of the following should the technician do NEXT? A. Test the machine on a UPS battery backup B. Plug the machine into a different wall outlet C. Check to make sure the motherboard is seated correctly D. Test the machine with a power supply tester |
D
|
|
|
ED50
Which of the following cable types uses an RJ-45 connector and is MOST commonly used in an Ethernet network? A. UTP B. Fiber C. Coaxial D. STP |
A
|
|
|
ED51
Which of the following is the native resolution of a WUXGA monitor? A. 1200 x 960 B. 1280 x 1024 C. 1600 x 1200 D. 1920 x 1200 |
D
|
|
|
ED52
Which of the following should be replaced when performing laser printer preventative maintenance? (Select THREE) A. Paper trays B. Transfer bar C. Paper D. Pick-up rollers E. Fuser F. Toner |
B, D &E
|
|
|
ED53
Which of the following boot devices would a technician use for RIS? A. Tape drive B. Zip drive C. Network D. HDD |
C
|
|
|
ED54
The smallest unit of data that a Windows Operating System can access is called a: A. folder B. file C. volume D. partition |
B
|
|
|
ED55
Which of the following provides the LOWEST level of wireless security protection? A. Use WPA B. Disable SSID broadcast C. Use RADIUS D. Enable WEP on the access point |
B
|
|
|
ED56
A user reports their laptop has just been powered on and there is no display but the power indicator is still on. The technician suspects that the laptop display is bad. Which of the following troubleshooting steps should be performed to confirm the display is bad? A. Press and hold the Fn-toggle key several times B. Change the brightness of the display to see if anything appears on the laptop C. Plug an external monitor into the video output port and then Fn-toggle key several times D. Press the power button until the unit shuts down then press and hold the Fn-toggle key as power is reapplied |
C
|
|
|
ED57
Which of the following slots is used for a graphics card? A. AGP B. AMR C. PCMCIA D. CNR |
A
|
|
|
ED58
Which of the following is a protocol that does not depend on acknowledgement of receipt from the sender? A. TCP B. HTTP C. UDP D. IP |
C
|
|
|
ED59
Which of the following video adapter supports a potential MAXIMUM throughput of 4Gbps? A. PCI B. ISA C. PCIe D. AGP |
C
|
|
|
ED60
Which of the following is a gateway for a computer with an IP address of 10.31.64.12 and a subnet mask of 255.255.0.0? A. 10.31.0.0 B. 10.31.1.255 C. 10.31.64.1 D. 10.31.254.0 |
C
|
|
|
ED61
Which of the following features is in Windows Vista but not Windows XP? A. User account control B. 64-bit processor support C. File and folder encryption D. Dual monitor support |
A
|
|
|
ED62
Which of the following is the MAXIMUM data rate of IEEE 1394a? A. 20Mbps B. 40Mbps C. 200Mbps D. 400Mbps |
D
|
|
|
ED63
Which of the following communication devices needs to have a subscription to a service provider for Internet access? A. Cellular WAN B. Infrared C. Bluetooth D. WLAN (802.11g) |
A
|
|
|
ED64
Which of the following is considered social engineering? A. Forging a login account on a server in order to gain access to a system B. Posting confidential information on a public website C. Entering a facility by posing as a telecommunications contractor D. Sending a computer virus by email |
C
|
|
|
ED65
Utilizing a WSUS or testing new updates on a non-critical PC is an example of which of the following? A. Virtualization B. Patch management C. A host-based firewall D. Application base lining |
B
|
|
|
ED66
Which of the following cable types supports a transmission speed no greater than 100 Mbps per the IEEE specification? A. CAT3 B. CAT4 C. CAT5 D. CAT6 |
C
|
|
|
ED67
Which of the following RAM types is used to resolve certain memory errors? A. Non-ECC B. Non-parity C. ECC D. Parity |
C
|
|
|
ED68
A first help desk support technician receives a call from a customer and works with the customer to resolve the call for several minutes unsuccessfully. Which of the following should the technician do NEXT? A. Continue working with the customer until the proglem is resolved B. Explain to the customer that they receive a call back when someone more qualified is available C. Explain to the customer that the problem cannot be resolved and end the call D. Escalate the call to another technician |
D
|
|
|
ED69
Which of the following IP addresses is in a class A range? A. 15.26.2.1 B. 156.10.2.5 C. 192.168.0.1 D. 202.45.16.8 |
A
|
|
|
ED70
Which of the following must be performed when installing a touch screen? A. Disable the keyboard B. Calibration C. Boot the computer in safe mode D. Disable the mouse |
B
|
|
|
ED71
Which of the following cable types is required for a BNC connector? A. Fiber Optic B. Coaxial C. CAT5 D. CAT3 |
B
|
|
|
ED72
A user reports that when tying to input data using a touch screen, items other than the ones being touched are displayed. Which of the following would be the FIRST action to take? A. Ensure the users PC has the latest touch screen drivers installed B. Have the user check to see if the touch screen control cable is loose C. Have the user run a complete virus scan D. Ensure the user has calibrated the screen |
D
|
|
|
ED73
Which of the following memory modules uses a 240-pin connector? A. DDR B. SIMM C. DDR2 D. RAMBUS |
C
|
|
|
ED74
Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. Northbridge B. DMA controller C. CMOS D. Southbridge |
A
|
|
|
ED75
The most effective use of clusters on a hard drive is in which of the following file systems? A. FAT12 B. FAT16 C. FAT32 D. NTFS |
D
|
|
|
ED76
Which of the following is the chipset used by the CPU to communicate with the system memory? A. VLBUS B. ASIC C. Southbridge D. Northridge |
D
|
|
|
ED77
A technician is installing an old Windows 2000 application on a Windows 7 workstation. Which of the following will allow the application to be installed correctly? A. Run Windows Upgrade Advisor B. Disable UAC C. Upgrade the application software D. Install in compatibiity mode |
D
|
|
|
ED78
Which of the following protocols uses port 443 by default? A. TELNET B. HTTPS C. FTP D. POP |
B
|
|
|
ED79
Which of the following storage resources gives the ability to hold the LARGEST amount of data? A. SD card B. Blu-ray C. DLT tape D. DVD-ROM |
C
|
|
|
ED80
Which of the following printers needs a fuser installed? A. Inkjet B. Impact C. Dot Matrix D. Laser |
D
|
|
|
ED81
Which of the following defines the protocol associated with the following TCP or UDP port numbers in order? 21, 23, 25, 69, 443 A. FTP, SSH, SMTP, HTTPS, TFTP B. FTP, TELNET, SMTP, TFTP, HTTPS C. TELNET, FTP, SMTP, HTTPS, TFTP D. TELNET, SSH, TFTP, SMTP, HTTPS |
B
|
|
|
ED82
Which of the following would BEST optimize a computer that is heavily used? A. Scandisk B. Defrag C. Indexing D. Chkdsk |
B
|
|
|
ED83
Which of the following commands can be used to verify the gateway IP address on a local computer? A. net use B. telnet C. ping D. ipconfig |
D
|
|
|
ED84
Which of the following data connectors does SATA use? A. 6-pin B. 7-pin C. 8-pin D. 15-pin |
B
|
|
|
ED85
Which of the following is the MAXIMUM partition size of a hard drive using the FAT32 file system in Windows XP? A. 4GB B. 32GB C. 64GB D. 128GB |
B
|
|
|
ED86
Which of the following should a technician do to protect exposed hardware from ESD? A. Touch a piece of metal to discharge any static electricity B. Touch one of the computer expansion cards to discharge any static electricity C. Touch the motherboard to discharge any static electricity D. Touch the floor to discharge any static electricity |
A
|
|
|
ED87
Multiple users report that the network color printer is not printing in color but only in monochrome. The technician knows the print server had maintenance done over the weekend that included driver updates. The NEXT action would be to: A. Flash the firmware on the printer to match the new driver B. Check the printer properties on the server C. Power cycle the printer to update the driver D. Have each user remove and re-install the printer to update the driver |
b
|
|
|
ED88
Which of the following adapter types would provide the BEST performance for high end graphics? A. PCI B. AGP C. EISA D. IEEE 1394 |
B
|
|
|
ED89
A technician has determined that there is constant interference from other wireless devices over the wireless network. Which of the following should the technician do FIRST to resolve the problem? A. Change the admin password on the wireless router B. Change the encryption type on the wireless router C. Change the channel being used by the wireless router D. Change the SSID on the wireless router |
C
|
|
|
ED90
Which of the following is the BEST way to ensure that a hard drive is secure for disposal? A. FDISK the drive multiple times B. Magnetically erase the drive C. Format the drive D. Convert the drive to NTFS |
B
|
|
|
ED91
Which of the following is an example of DDR2 RAM? A. PC100 B. PC2700 C. PC6400 D. PC10666 |
C
|
|
|
ED92
Which of the following troubleshooting steps is NEXT after determining the cause? A. Establish a plan of action to resolve the problem and implement the solution B. Document findings, action and outcomes C. Verify full system functionality and if applicable implement preventative measures D. Question the user and identify user changes |
A
|
|
|
ED93
PC2700 memory runs at which of the following clock speeds? A. 270MHz B. 333MHz C. 400MHz D. 566MHz |
B
|
|
|
ED94
A user reports that their computer seems to be running slow and frequently reboots on its own. Which of the following is the FIRST thing the technician should check to address this issue? A. Check for newly installed software on the system B. Check to determine if the graphics card is faulty C. Reinstall antivirus software and run a scan D. Check for newly added peripherals to the system |
A
|
|
|
ED95
Setting an administrator password in the BIOS will accomplish which of the following? A. Prevent a user from reading email B. Prevent a virus from infecting the BIOS C. Prevent a user from rearranging boot devices D. Prevent an outside intruder from attacking the system |
C
|
|
|
ED96
Which of the following technologies BEST refers to simultaneous data transfer in both directions? A. Half-duplex B. Ethernet routing C. Full-duplex D. Ethernet switching |
C
|
|
|
ED97
A technician has a customer with a Windows 7 Home Basic machine who wants to play movies through the Media Center program. Which of the following should the technician do to allow this to happen? A. Upgrade the Media Player program to the Media Center program. B. Enable the Media Center program. C. Upgrade the system to Windows 7 Business. D. Upgrade the system to Windows 7 Home Premium Edition. |
D
|
|
|
ED98
A laptop docking station will enable a user to do which of the following? A. Simultaneously connect to multiple network subnets B. Provide an additional layer of security for the laptop C. Connect and use multiple peripherals from one device D. Add additional RAM to a laptop that might not have available slots |
C
|
|
|
ED99
Which Operating Systems use the c:\\WINNT\directory? A. Windows 7 B. Windows Vista Home C. Windows Vista Ultimate D. Windows 2000 |
D
|
|
|
ED100
The highest quality video will generally be obtained using which of the following connector types? A. VGA B. RGB C. DVI D. HDMI |
D
|
