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100 Cards in this Set
- Front
- Back
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EC1
The PING command can be used to determine which of the following? (Select TWO) A. If there is connection to a specified IP address B. The gateway address of a currently logged on user C. The response time of the connection to a specific IP address D. The amount of hops it takes to reach destination computer E. The active connections to a computer |
A&C
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EC2
Which of the following would a technician enable on a router to allow specific devices to connect to the Internet? A. DHCP B. MAC filtering C. DNS D. SSID |
B
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EC3
A technician has been taken to a user's desk to resolve a problem. The user's desk is covered with papers and it is obvious to the technician that these papers are of a confidential nature. Which of the following is the BEST course of action? A. Put the confidential papers in a neat pile at the side of the desk. B. Ask the user to clear the desk of the confidential papers. C. Work around the papers to resolve the problem. D. Refuse to work until the user has cleared the desk. |
B
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EC4
Which of the following is the NEXT step in the troubleshooting theory after identifying the problem? A. Establish a theory of probable cause B. Test the theory C. Implement preventative measures D. Establish a plan of action |
A
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EC5
Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. 7 B. 15 C. 63 D. 127 |
C
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EC6
A customer reports that their computer is displaying "Operating System not found" while booting. The technician confirms that the computer booted fine the previous day and that no devices were added. The techniian also confirms that no software changes were made to the system from the previous day. Which of the following is the problem? A. The network cable is unplugged B. A diskette was placed in the disk drive C. The keyboard is unplugged D. The system has been infected with spyware. |
B
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EC7
Which of the following are digital audio-only formats (Select TWO) A. AAC B. WMV C. WMA D. AVI E. DES |
A & C
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EC8
Which of the following wireless technology standards can operate at a MAXIMUM of 54Mbps? (Select TWO) A. 802.11a B. 802.11b C. 802.11g D. 802.11k E. 802.11n |
A & C
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EC9
After verifying full system functionality, which of the following should a technician do NEXT when troubleshooting a problem? A. Establish a theory of probable cause B. Identify user changes to the computer C. Move on to the next issue that requires troubleshooting D. Document findings, actions and outcomes |
D
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EC10
A user notices that the battery light on the laptop is flashing when the laptop is on a docking station. Which of the following should the technician perform FIRST? A. Reseat in the docking station B. Reinstall the operating system C. Remove and reseat the battery D. Replace the laptop battery |
A
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EC11
Which of the following explains a yellow exclamation point next to a device in the Device Manager? A A driver was installed but was not digitally signed B. A usable driver could not be installed for this device C. The device is operable but not at full capacity D. The device is built-in and not upgradable |
B
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EC12
Corrupt Windows XP system files are keeping a PC from booting. Which of the following is the BEST option to resolve this issue? A. Automated System Recovery B. Emergency Repair Disk C. Recovery Console D. NT Repair Disk |
C
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EC13
Which of the following occurs by default when a file is copied from a CD-ROM to a folder on an NTFS partition? A. The file inherits the permissions of the folder it is copied to. B. The CD structure is indexed and the index is stored in the folder. C. The file is copied with the Read Only attribute. D. A shortcut is created on the drive pointing to the CD file. |
A
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EC14
Which of the following BEST describes attempts to guess a password by trying possible combination of letters, numbers and symbols? A. Social engineering B. Phreaking C. Brute force D. War driving |
C
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EC11
Which of the following explains a yellow exclamation point next to a device in the Device Manager? A A driver was installed but was not digitally signed B. A usable driver could not be installed for this device C. The device is operable but not at full capacity D. The device is built-in and not upgradable |
B
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EC15
A new video card requires a 600 watt power supply. The power supply should have how many pins on the main cable? A. 12 B. 20 C. 24 D. 26 |
C
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EC12
Corrupt Windows XP system files are keeping a PC from booting. Which of the following is the BEST option to resolve this issue? A. Automated System Recovery B. Emergency Repair Disk C. Recovery Console D. NT Repair Disk |
C
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EC13
Which of the following occurs by default when a file is copied from a CD-ROM to a folder on an NTFS partition? A. The file inherits the permissions of the folder it is copied to. B. The CD structure is indexed and the index is stored in the folder. C. The file is copied with the Read Only attribute. D. A shortcut is created on the drive pointing to the CD file. |
A
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EC14
Which of the following BEST describes attempts to guess a password by trying possible combination of letters, numbers and symbols? A. Social engineering B. Phreaking C. Brute force D. War driving |
C
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EC15
A new video card requires a 600 watt power supply. The power supply should have how many pins on the main cable? A. 12 B. 20 C. 24 D. 26 |
C
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EC21
A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST? A. Main system board B. Processor C. Hard disk drive D. Power supply |
D
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EC22
Which of the following is the MINIMUM available hard drive space requirement for installing Windows XP Professional? A. 1GB B. 1.5GB C. 2GB D. 2.5GB |
B
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EC23
Which of the following BEST explains the concept of hyperthreading? A. Allows two program threads to be stored in memory siimultaneously B. Allows one program thread to be processed by more than one processor simultaneously C. Allows two program threads to be processed by a single processor simultaneously D. Allows one program thread to be stored in memory faster than another program thread |
C
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EC24
Which of the following utilities can be used to view the start-up programs? A. REGEDIT B. IPCONFIG C. PING D. DXDIAG |
A
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EC25
Which of the following is a setting on a CRT monitor that is often adjusted when a user reports headaches? A. Degauss B. Contrast C. Resolution D. Refresh rate |
D
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EC26
A user running Windows XP reports that their computer has not been printing any subsequent documents since a printer jam occured earlier that day. The printer is now working normally for other users. Before rebooting the computer, which of the following is the FIRST step the technician should take? A. Remove and re-add the printer B. Restart the print spooler service C. Reset the maintenance page count on the printer D. Attempt to print a test page |
B
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EC27
Which of the following network classes exists if the default subnet mask is 255.0.0.0? A. A B. B C. C D. D |
A
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EC28
Which of the following computing techniques will limit the vulnerability of a system to infection by a virus? (Select TWO) A. Install a NAT firewall on the network B. Run an online malware scan monthly C. Only open email from recognized senders D. Update antivirus signatures on a daily basis E. Automatically update the operating system |
D & C
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EC29
Which of the following is the BEST example of social engineering? A. A caller pretending to be an administrator to acquire a password B. A social website that secretly records users actions on the Internet C. A program that attempts to steal users credit card information D. An unsolicited email that attempts to get a user to make a purchase |
A
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EC30
Programs that run when the Windows OS starts are stored in which of the following registry hives? A. HKEY_LOCAL_MACHINE B. HKEY_CURRENT_CONFIG C. HKEY_CLASSES D. HKEY_USERS |
A
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EC31
Which of the following is an advantage of LCD monitors over CRT monitors? A. LCD monitor connectors are universal in size and style B. LCD monitors weight less than similar-sized CRT monitors C. LCD monitors typically cost less than CRT monitors D. LCD monitors have fewer pixels than CRT monitors |
B
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EC32
Within MSCONFIG, which of the following is the System Restore button located? A. General B. BOOT.INI C. SYSTEM.INI D. Startup |
A
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EC33
The customer calls a technician and informs them that their keyboard was cleaned with a solution and now their fingers sting. Where would the technician or medical personnel find information about the substance on the keyboard? A. The MSDS B. The local fire department C. The Standard Operating Procedures manual D. The facilities department of the company |
D
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EC34
A small shock of electricity transferred from a computer or other electronic component to a person is known as: A. EMF B. RFI C. EMI D. ESD |
D
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EC35
Which of the following utilities should be run prior to switching a system from Windows XP to Windows Vista? A. Windows XP Upgrade Advisor B. Windows Vista Application Compatibility Tool Kit C. Windows Vista Upgrade Advisor D. Microsoft Management Console |
C
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EC36
During troubleshooting, the technician establishes a theory of probable cause. Which of the following is the NEXT step? A. Test the theory to determine cause. B. Establish a plan of action to resolve the problem and implement the solutions C. Identify the problem D. Verify full system functionality and if applicable implement preventative measures |
A
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EC37
Which of the following is the FIRST step in the troubleshooting theory? A. Establish a plan of action to resolve the problem and implement the solution B. Establish a theory of probable cause C. Identify the problem D. Verify full system functionality and if applicable implement preventative measures |
C
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EC38
Which of the following components are included in a typical laser printer maintenance kit? (Select THREE) A. Image drum B. Paper pickup rollers C. Fuser D. Duplexer E. Toner F. Transfer roller |
BCF
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EC39
Which of the following is the MOST common use of a cable with an RJ-11 connector? A. Ethernet B. Network Backbone C. T1 D. POTS |
D
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EC40
A downloadable game that is actually a program used to steal information is an example of: A. a Trojan B. span C. a worm D. adware |
A
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EC41
The on-site a technician is asked to load a copy of the company's purchased software on a personal computer. The technician should FIRST: A. Notify the company's owner of the breach B. Leave the premises and call local law enforcement C. Advise the individual that downloading unlicensed software is illegal D. Verify the install is allowed under the company's licensing agreements |
D
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EC42
A user receives an email stating that the user has won a lottery. The user is asked to send their address, phone number and bank account number so that the winning funds can be deposited directly into the users account. This is an example of: A. A worm spread from peer to peer B. A destructive virus C. Social engineering D. Spyware |
C
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EC43
Traditional hard disk drives use which of the following storage technologies? A. Solid B. Magnetic C. Optical D. Impact |
B
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EC44
Which of the following storage types has no movable parts? A. DVD-RW B. Flash C. Tape D. IDE hard drive |
B
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EC45
Which of the following RAM amounts is the MINUMUM system requirements for Windows XP 32-bit? A. 32MB B. 64MB C. 128MB D. 256MB |
B
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EC46
Which of the following utilities can a technician use to stop unwanted programs from loading at startup? A. MSCONFIG B. Recovery Console C. ASR D. CMD |
A
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EC47
Which of the following cable types are rated for Gigabit Ethernet (Select TWO) A. CAT3 B. CAT4 C. CAT5 D. CAT5e E. CAT6 |
D & E
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EC48
After the BIOS message disappears, which of the following would a technician press to boot a PC into Safe Mode? A. Press F1 B. Press F2 C. Press F5 D. Press F8 |
D
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EC49
Which of the following utilities can be scheduled to run on boot to verify file system integrity? A. DEFRAG B. CHKDSK C. MSCONFIG D. TSKMGR |
B
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EC50
Which of the following is the MOST common way to cool a CPU? A. Water cooling B. Heat sink C. Case fan D. Air conditioning |
B
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EC51
A user has reported that their computer is not working. The user cannot properly expain the computers problem. Which of the following steps should the technician take NEXT in order to resolve the situation? A. Perform a System Restore on the machine B. Ask simple questions to further identify the issue C. Escalate the issue to a manager for further resolution D. Ask the user to turn the computer off and on again to see if the proglem can be recreated |
B
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EC52
Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. Replace communications cable B. Check to the correct type of paper is being used C. Add additional memory to the printer D. Change the toner cartridges |
C
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EC53
Which of the following is a standard that supports speeds of up to 480Mbps? A. USB 2.0 B. RS-232c C. IEEE 1284 D. IEEE 1394 |
A
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EC54
In which of the following is a 2032 CMOS battery MOST often found? A. Desktops B. Portable printers C. Bluetooth Mice D. Notebooks |
A
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EC55
Which of the following are potential sources of EMI? (Select TWO) A. Strong magnets B. Toaster ovens C. Cordless phones D. Flat panel TVs E. AC power runs |
A & E
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EC56
An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive. Which of the following BEST explains why the drive light is continuously active? A. The system has a fragmented hard drive B. The drive interface needs to be changed C. The user has too many documents on the hard drive D. The system page file has an issue |
A
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EC57
Which of the following can a technician do to optimize an infrared connection between a laptop and a printer? (Select TWO) A. Install a repeater device B. Boost the power C. Change the transmission channel D. Shorten the distance E. Maintain a clear line of sight |
D & E
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EC58
Sections of the registry in Windows that contain system, software, device and user information are called: A. archives B. partitions C. folders D. hives |
D
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EC59
Which of the following cable types is characterized by a twist-on BNC type connector? A. Fiber B. Coaxial C. STP D. UTP |
B
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EC60
Which of the following protocols uses port 21? A. Telnet B. FTP C. HTTP D. POP3 |
B
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EC61
Which of the following devices is used to connect to a WAN? A. Hub B. Switch C. Router D. MUX |
C
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EC62
A helpdesk phone support technician is finding it difficult to understand a customer due to their heavy accent. Which of the following actions should the technician take NEXT to help the customer resolve their problem? A. Have the customer call back at a later time B. Repeat back to the customer what they heard as the problem C. Tell the customer that their accent is preventing the technician from helping them D. Ask the customer to not speak with an accent |
B
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EC63
Which of the following RAM types does a laptop use? A. SODIMM B. DIMM C. RIMM D. SIMM |
A
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EC64
Which of the following printer types uses a charged corona wire in the printing process? A. Laser B. Impact C. Inkjet D. Thermal |
A
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EC65
Which of the following network classes exists if the default subnet mask is 255.255.0.0? A. A B. B C. C D. D |
B
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EC66
How many concurrent connections can a Windows XP computer have established at any given time? A. 5 B. 10 C. 15 D. 20 |
B
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EC67
Which of the following ports is MOST likely used for high-end graphics cards? A. PCI B. PCIe C. ISA D. AGP |
B
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EC68
Which of the following is indicated by repetitive flashing lights on a keyboard at POST? A. A password is needed B. An external peripheral error C. A software error D. A hardware error |
D
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EC69
Why would the display dim on a laptop when the power supply from the electrical outlet is disconnected? A. The laptop display require a 60 hertz alternating power source B. Incorrect security settings on the laptop C. The power management settings on the laptop D. The laptop cannot use full brightness on battery power |
C
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EC70
Which of the following states consumes the LEAST amount of power? A. Sleep B. Suspend C. Standby D. Hibernate |
D
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EC71
Which of the following adapter cards would be the FASTEST for connecting an external hard drive? A. Wide SCSI B. FireWire 800 C. eSATA D. USB 2.0 |
C
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EC72
Which of the following is the purpose of thermal compound? A. To facilitate the transfer of heat from the CPU to the heat sink B. To facilitate the adhesion of the CPU to the heat sink C. To facilitate the reduction of heat to the heat sink D. To assist in insulating the CPU from electrical damage |
A
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EC73
Hyperthreading technology: A. only works on computer systems with multiple core CPUs B. enables a processor to work with two independent computer instructions at once C. enables two independent processors to work on the same task, simultaneously D. allows a computer program to work on multiple tasks simultaneously |
B
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EC74
Which of the following is the MOST secure method to use when setting up a wireless network? A. WPA B. WEP C. Hidden SSID D. WPA2 |
D
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EC75
Which of the following configuration changes can a user perform that will save the MOST energy? A. Let the system blank the screen after five minutes of inactivity B. Disable screen saver C. Disable the hibernate mode D. Enable a photo album screen saver |
A
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EC76
When installing a wireless keyboard and mouse, which of the following should be installed in the laptop? A. Digitizer B. Infrared C. Ethernet D. Bluetooth |
D
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EC77
Which of the following describes a Quad Core processor? A. A CPU with four direct channels to the FSB B. Four CPU cores operating off one CPU package C. A PC with four unique processors D. A CPU with four cache memory location |
B
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EC78
Which of the following default ports is used for Telnet? A. 21 B. 22 C. 23 D. 25 |
C
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EC79
Which of the following memory types is the MOST current? A. DDR B. RAMBUS C. DRAM D. SDRAM |
A
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EC80
During troubleshooting, the technician determines the causes of the problem. Which of the following is the NEXT step in the troubleshooting theory? A. Document findings, actions and outcomes B. Verify full system functionality and if applicable implement preventative measures C. Establish a theory of probable cause D. Establish a plan of action to resolve the problem and implement the solutions |
D
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EC81
Which of the following hard drives would BEST meet the MINIMUM sytem requirements for installing Windows Vista Business 64-bit? A. 160GB HDD with 10GB free space B. 20GB HDD with 15GB free space C. 40GB HDD with 15GB free space D. 80GB HDD with 10GB free space |
C
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EC82
Which of the following commands is used to obtain an IP address from the DHCP server? A. ipconfig/renew B. ping-t C. nslookup D. msconfig |
A
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EC83
Which of the following is the MOST secure way to destroy sensitive data? A. Use the command line delete on the data B. Use a program that rewrites over the data several times C. Move the data into the Recycle Bin and then empty it D. Move the data onto a portable drive and then destroy the drive |
B
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EC84
Which of the following is another name for an RS-232 connection? A. Serial B. USB C. IEEE 1394 D. Ethernet |
A
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EC85
Which of the following printers requires a specialized paper in order to operate? A. Thermal B. Laser C. Inkjet D. Impact |
A
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EC86
While changing a toner cartridge in a printer, a user spilled some toneer. A technician noticed and offered to help clean it up. Which of the following tools would be MOST appropriate? A. Damp cloth B. Lint free cloth C. Computer vacuum D. Compressed air |
C
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EC87
Which of the following is a common protocol used to send email? A. POP3 B. FTP C. SFTP D. SMTP |
D
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EC88
Which of the following will dissipate heat and requires no moving parts? A. Liquid cooling system B. Motherboard riser C. Case fan D. Heat sink |
D
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EC89
A system administrator has multiple computers of the same make and model that will remotely turn on using Wake-On-Lan (WOL). All but two systems wake correctly. Which of the following is the MOST likely problem with the two systems? A. WOL is not enabled in the BIOS B. The computers do not support WOL functionality C. The network card settings in Windows are incorrect D. Power settings are incorrect in the BIOS |
A
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EC90
Which of the following are the BEST means of ensuring that data is not lost? (Select TWO) A. Ensure all preventative maintenance tasks are being performed B. Deploy a RAID system C. Schedule regular system backups D. Ensure that all servers are in secured areas E. Deploy all OS and security updates |
B & C
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EC91
Which of the following utilities is used for troubleshooting video issues? A. REGEDIT B. DXDIAG C. DCDIAG D. MSCONFIG |
B
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EC92
Which of the following cable types can transmit data the LONGEST distance without the use of a repeater? A. UTP B. Coaxial C. Fiber D. STP |
C
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EC93
A Windows XP computer, without a floppy drive, is producing a non system disk error at startup. Which of the following Recovery Console commands could be used to correct this error? A. DISKPART B. RECOVER C. FIXBOOT D. FORMAT |
C
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EC94
The portion of a disk or drive that contains the MBR is known as the: A. boot sector B. primary partition C. extended partition D. boot partition |
A
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EC95
Which of the following BEST describes the differences between a switch and a router? A. A router broadcasts all data packets that are sent on the network and a switch transmits data directly to the device. B. A switch interconnects one or more networks where a router interconnects devices on a network. C. A switch interconnects devices on the same network to be able to communicate where a router interconnects one or more networks. D. A switch broadcasts all data packets that are sent on the network and a router transmits data directly to the device. |
C
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EC96
Which of the following is an example of a Class C IP address? A. 127.0.0.1 B. 192.168.1.100 C. 255.255.255.0 D. 225.225.225.1 |
B
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EC97
Which of the following wireless technology standards has the GREATEST indoor range? A. 802.11a B. 802.11b C. 802.11g D. 802.11n |
D
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EC98
A user reports that their computer is very load and occasionally turns its self off. The computer is located under a desk on carpet. Which of the following steps should the technician perform to BEST remedy the situation? (Select TWO) A. Replace the power cord B. Install a new hard drive C. Remove the computer from the floor D. Clean the inside of the computer E. Wipe the computer with a cloth |
C & D
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EC99
Which of the following wireless technology standards can operate at a MAXIMUM of 11Mbps? A. 802.11a B. 802.11b C. 802.11g D. 802.11n |
B
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EC100
When working within large computer networks, which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO) A. NETBEUI is designed to be used on small size LANs B. NETBEUI is unavailable on non-Windows Operating Systems C. NETBEUI can only be used on pre-Windows NT networks D. NETBEUI is not a routable protocol E. NETBEUI can only be used with DHCP |
A & D
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