Comptia A+ 220-701.v2011-10-26 Exam B

Front 1

EB1
A user states that their computer is running but they have no image on their monitor. Given this information, which of the following should a technician do NEXT?

A. Explain the process to the user.
B. Test several possible causes
C. Ensure that the monitor is functional
D. Determine the cause of the problem

Back 1

D

Front 2

EB2
Which of the following BEST describes a hub?

A. Determines the best route to transmit data
B. Inspects traffic and accepts or declines transmission
C. Broadcasts data to specific network devices
D. Broadcasts data to all network devices

Back 2

D

Front 3

EB3
A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase?

A. USB cable
B. AC adapter
C. PCMCIA card
D. Replacement battery

Back 3

B

Front 4

EB4
The contrast ratio for an LCD monitor is BEST defined as the ratio between:

A. display resolution and brightness
B. power consumption and output intensity
C. power savings of a comparable CRT monitor and the LCD
D. the darkest and lightest displayed output

Back 4

D

Front 5

EB5
A user plugs in a new USB barcode reader and the computer recognizes it but the reader is unable to work properly. Which of the following is the MOST likely reason?

A. Software drivers need to be updated
B. OS software needs to be updated
C. Too many USB devices are plugged in
D. Bad USB cable

Back 5

A

Front 6

EB6
Which of the following describes the random access memory limitations with Vista 64-bit Operating System?

A. 2GB
B. 4GB
C. 8GB
D. 128GB

Back 6

D

Front 7

EB7
A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?

A. "Can you avoid using the PC that crashed?"
B. "What was the last thing that occurred before the PC had problems?"
C. "What were you doing before the PC went down?"
D. "What was the last thing you did before the PC crashed?"

Back 7

B

Front 8

EB8
A technician is trying to install a previous generated expansion card into their new laptop. However, the card refuses to fit into the expansion slot. Which of the following is MOST likely the reason?

A. The card needs to have the compatibility jumpers set before it can be installed into the system.
B. The card is a PCI Express card and the laptop supports PCMCIA.
C. The expansion slot needs to be enabled in the BIOS first.
D. The card is a PCMCIA card and the laptop supports PCI Express cards.

Back 8

D

Front 9

EB9
Which of the following utilities would a technician use to determine network utilization?

A. Start Menu
B. My Network Places
C. Administrative Tools
D. Task Manager

Back 9

D

Front 10

EB10
A technician needs to upgrade the memory in a laptop. Which of the following memory types would be the correct type?

A. RIMM
B. DDR RAM
C. SDRAM
D. SODIMM

Back 10

D

Front 11

EB11
An end user reports that they cannot access any of the features of a particular printer. Which of the following is the MOST likely cause?

A. The document the user is printing is not formatted properly.
B. The user has the wrong cable type connected to the printer.
C. The printer is in a low power mode.
D. The user has the wrong driver installed for the printer.

Back 11

D

Front 12

EB12
Which of the following ports is the default for HTTP?

A. 21
B. 25
C. 80
D. 110

Back 12

C

Front 13

EB13
A user reports that print jobs sent to a local printer are printing out as blank pieces of paper. Which of the following steps should the technician perform FIRST on the printer to determine the cause?

A. Stop and restart the print spooler
B. Reload the printer drivers
C. Print an internal test page
D. Replace the printer cable

Back 13

C

Front 14

EB14
Which of the following describes the number of processors supported in Windows XP Professional 32-bit edition?

A. 1
B. 2
C. 3
D. 4

Back 14

B

Front 15

EB15
Which of the following steps would be performed FIRST to install a fresh copy of Windows 7 Professional on a new hard drive?

A. Format the partition
B. Load any RAID or SATA drivers needed
C. Partition the drive
D. Configure Windows settings

Back 15

B

Front 16

EB16
Which of the following connectors is commonly used on a shielded twisted pair cable?

A. BNC
B. RJ-45
C. F
D. HDMI

Back 16

B

Front 17

EB17
Which of the following display ports sends video output over pure digital signal?

A. VGA and HDMI
B. S-Video and DVI
C. HDMI and DVI
D. VGA and DVI

Back 17

C

Front 18

EB18
Which of the following devices is the MOST appropriate to limit network broadcasts, segment logical address ranges and interconnect different physical media?

A. Router
B. Switch
C. Firewall
D. Hub

Back 18

A

Front 19

EB19
Which of the following is a feature of a Docking station?

A. Provides additional connectivity options
B. Expands the laptop memory
C. Provides a built in tape drive
D. Provides power surge protection

Back 19

A

Front 20

EB20
Which of the following utilities would be used to configure energy saving measures when a laptop switches to battery power?

A. MSTSC
B. ACPI
C. GDI
D. MSCONFIG

Back 20

B

Front 21

EB21
Which of the following keys is pressed to enter the Windows boot options after POST?

A. F1
B. F8
C. F10
D. F12

Back 21

B

Front 22

EB22
Which of the following would BEST provide cooling to a processor?

A. Case fan
B. Heat sink
C. Liquid cooling system
D. CPU fan

Back 22

C

Front 23

EB23
Which of the following tools can be used for system maintenance and troubleshooting?

A. Automated System Recovery
B. Disk Probe
C. Last Known Good Configuration
D. Recovery Console

Back 23

D

Front 24

EB24
Which of the following motherboard components quality can be measured using DPI?

A. PS/2 port
B. Audio interface
C. Display adapter
D. IEEE 1394 port

Back 24

C

Front 25

EB25
Which of the following is the PRIMARY difference between a Celeron and a Pentium chip?

A. A Celeron chip has a higher performance index than a similar speed Pentium chip.
B. A Celeron chip is more expensive than a similar speed Pentium chip.
C. A Celeron chip has less cache than a similar speed Pentium chip.
D. A Celeron chip has built-in extra features such as wireless support.

Back 25

C

Front 26

EB26
The help desk technician receives a call from an irate user who is using profanity and yelling at the technician. To BEST defuse the situation, the technician should:

A. Hang up and let the caller calm down for a while.
B. Speak louder and use profanity to mimic the users tone.
C. Converse with the user in a soft voice and low tone.
D. Place the caller back in the queue and answer another call.

Back 26

C

Front 27

EB27
Which of the following are correct sequences to install a keyboard layout in Windows 7? (Select TWO)

A. Start>Control Panel>Region & Languages>Keyboards & Languages
B. Right click>Personalize>ease of access center>make the keyboard easier to use.
C. Start>Control Panel>Display
D. Start>Control Panel>Clock Languages & Region>personalization
E. Start>control Panel>Clock languages & region>Change Keyboards & other input methods>change keyboard

Back 27

A & E

Front 28

EB28
Which of the following network types uses telephone lines as its ONLY medium for connectivity?

A. DSL
B. Cellular
C. Fiber
D. Satellite

Back 28

A

Front 29

EB29
An email is received from the user's bank. It is asking for the user to reply with their account number and access code to verify their identity. Which of the following attack types does this describe?

A. Phishing
B. Rootkit
C. Hoax
D. Adware

Back 29

A

Front 30

EB30
A customer reports that when their computer is turned on the screen is blank with some gray text and a flashing cursor. The customer also says that there are numbers counting upward when the computer beeps and freezes. Which of the following is the MOST likely cause of this problem?

A. The hard drive has no MBR
B. Computer has faulty memory
C. The operating system is corrupted
D. Network login account expired

Back 30

B

Front 31

EB31
A user recently purchased a new wireless 801.11n router and noticed that the wireless signal strength on the laptop is poor and only connects at 11Mbps even with default settings. The user moved the laptop next to the WAP and is still experiencing the same issue. Which of the following is MOST likely the cause?

A. The laptop is connecting to the incorrect wireless network.
B. The router1's wireless card drivers are faulty.
C. The cable modem is faulty.
D. The wireless antennas on the router need to be replaced.

Back 31

A

Front 32

EB32
A user reports that at times the display on their monitor gets shaky and wavy. Which of the following describes a possible reason that this occurs?

A. The refresh rate of the monitor was set too high causing the video card to become over-utilized.
B. The resolution on the monitor was set too high and caused the display to become unstable.
C. The user was visiting websites that were not approved by the company and were blocked.
D. The user has a portable heater plugged into the same circuit causing electrical interference.

Back 32

D

Front 33

EB33
A technician is installing BitLocker in Microsoft Vista but the operating system gives an error stating the computer does not support BitLocker. Which of the following is MOST likely the cause?

A. Windows Vista does not support BitLocker.
B. TPM is disabled in the BIOS.
C. The hard drive does not support BitLocker.
D. Insufficient memory to support BitLocker.

Back 33

B

Front 34

EB34
Which of the following is an alternate HTTP port that can be used commonly in business environments?

A. 180
B. 255
C. 443
D. 8080

Back 34

D

Front 35

EB35
A user contacts the help desk about a problem connecting to the Internet. Which of the following troubleshooting steps should the help desk technician perform FIRST?

A. Document the problem and resolution for future reference.
B. Have the user go to an Internet site to verify connectivity issues.
C. Determine a plan of action to resolve the Internet problem.
D. Ask a question about the local ISP equipment being serviced lately.

Back 35

D

Front 36

EB36
Which of the following represents a valid APIPA address?

A. 10.22.51.194
B. 169.254.13.237
C. 172.40.0.155
D. 192.168.3.7

Back 36

C

Front 37

EB37
A technician is installing a mother board that has a 24-pin connector from the power supply to the motherboard. Which of the following devices are the additional four pins used for ?

A. Extra drives
B. The processor
C. Extra RAM
D. Cooling system

Back 37

B

Front 38

EB38
Active heat sinks incorporate which of the following into their design?

A. Gas
B. Water
C. Fans
D. Grease

Back 38

C

Front 39

EB39
A laptop with an integrated 802.11b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue?

A. The wireless card is disabled in BIOS.
B. The wireless card drivers are not installed.
C. The wireless hardware switch is turned off.
D. The wireless card firmware requires an update.

Back 39

C

Front 40

EB40
Which of the following ports would a technician enable ECP?

A. USB
B. LPR
C. COM
D. LPT

Back 40

D

Front 41

EB41
When trying to secure a password against a brute force attack, which of the following is the MOST important attribute?

A. Upper and lower case characters
B. Length
C. Complexity
D. Difficult to remember

Back 41

A

Front 42

EB42
A technician determines that a SCSI card needs an update to its embedded code. This is commonly referred to as updating the:

A. Driver
B. Operating System
C. System
D. Firmware

Back 42

B

Front 43

EB43
Which of the following describes how many toner cartridges are in a monochrome laser printer?

A. Zero
B. One
C. Two
D. Four

Back 43

B

Front 44

EB44
APIPA addressing uses which of the following network classes?

A. A
B. B
C. C
D. D

Back 44

B

Front 45

EB45
Which of the following is the BEST reason why VoIP should not be used with satellite Internet?

A. Difficulty in installation
B. High latency
C. Bandwidth limitations
D. High cost

Back 45

B

Front 46

EB46
When installing a printer shared from a Windows print server, an error is received that the 64-bit driver is not available. Which of the following is the NEXT step the technician should take?

A. Download the 64-bit driver from the manufacturer's website.
B. Use a 64-bit driver on the server from the same manufacturer.
C. Use Windows Update to locate the proper driver.
D. Use the 32-bit driver loaded on the server.

Back 46

A

Front 47

EB47
All of the following Windows editions have the aero theme EXCEPT: (Select TWO)

A. Windows Vista Home
B. Windows 7 Professional
C. Windows XP Professional
D. Windows 7 Starter
E. Windows Vista Business

Back 47

C & D

Front 48

EB48
A technician has a laptop that is booting but nothing appears on the LCD. Which of the following should the technician press to make video transfer to the external monitor?

A. Function keys
B. Alt-insert keys
C. Power button
D. Control and escape keys

Back 48

A

Front 49

EB49
Which of the following cables consists of only two twisted pairs of copper wires?

A. Coaxial
B. Fiber
C. POTS line
D. UTP

Back 49

C

Front 50

EB50
A laser printer is received for repair work with a description of failing to pick up paper during prints, even with a full paper tray. Which of the following is the cause of such an occurrence?

A. The automatic document feeder is faulty and needs replacing.
B. The rollers are dirty and need to be cleaned.
C. The incorrect print driver is installed.
D. The drum is dirty and needs to be cleaned.

Back 50

B

Front 51

EB51
A customer brings in a desktop PC that runs fine for an hour and then shuts down. Which of the following should be checked FIRST?

A. Power supply voltages
B. Hard disk drive
C. CD-ROM drive
D. CPU fan

Back 51

D

Front 52

EB52
Which of the following printer technologies provides the LOWEST cost per page?

A. Laser
B. Dot matrix
C. Dye-sublimation
D. Inkjet

Back 52

A

Front 53

EB53
A technician prints a test page from the printer's front panel and the printer consistently prints one page of data across two pages of paper. Which of the following is the cause of the problem?

A. The fuser is not functioning
B. The printer driver needs to be updated
C. The paper tray media type is not set up
D. The paper tray media size is wrong

Back 53

D

Front 54

EB54
Raising the voltage or multiplier of a CPU is known as:

A. Over clocking
B. Hype threading
C. Turbo-boost
D. Overcharging

Back 54

A

Front 55

EB55
A networking device that sends packets to all connections is a:

A. gateway
B. hub
C. switch
D. router

Back 55

B

Front 56

EB56
A user reports that the battery in their Windows 7 laptop is constantly low on power. Which of the following should a technician suggest to help the user conserve laptop battery power?

A. Have the user run the laptop using the battery until all the power is depleted and then recharge the battery.
B. Have the user remove the battery and run the notebook using the electrical cord only.
C. Configure the laptop power options to restore power usage when the laptop is unattended.
D. Configure the laptop power option to power saver plan.

Back 56

D

Front 57

EB57
A network extension needs to be run 50 meters (164 feet) across a machine shop. The path will take the extension near a number of fluorescent light fixtures and a large electric motor. Which of the following cable types would be BEST suited for this environment?

A. Fiber
B. UTPCat3
C. STPCat5
D. Coaxial

Back 57

A

Front 58

EB58
Which of the following are the default libraries in the Windows 7 OS?

A. Documents, Media, Pictures, Programs and Videos
B. Files, Music, Pictures, Online and Videos
C. Documents, Music, Pictures and Videos
D. Files, Media, Programs and Online

Back 58

C

Front 59

EB59
Which of the following networking standards operates at only 5GHz?

A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

Back 59

A

Front 60

EB60
Which of the following cables uses an ST connector by default?

A. CAT5e
B. Fiber
C. CAT5
D. CAT6

Back 60

B

Front 61

EB61
A laser printer can be connected to all of the following devices EXCEPT a/an:

A. power conditioner
B. UPS
C. power strip
D. surge protector

Back 61

B

Front 62

EB62
Which of the following commands slops all network adapter connections and allows the IP addresses to be used elsewhere?

A. ipconfig/flushdns
B. ipconfig/renew
C. ipconfig/restart
D. ipconfig/release

Back 62

B

Front 63

EB63
USB 2.0 has a MAXIMUM transmission speed of :

A. 54Mbps
B. 128Mbps
C. 480 Mbps
D. 800Mbps

Back 63

C

Front 64

EB64
While at lunch, a user states that emails were sent from their computer to fellow co-workers without the user's knowledge. Which of the following recommendations should the technician make to the user to prevent this in the future?

A. Turn on the out of office feature in the email client software
B. Enable the Screensaver feature
C. Unplug the network cable
D. Use the operating system's lock feature

Back 64

B

Front 65

EB65
Which of the following is the MAIN advantage of choosing a 64-bit (x64) Operating System over a 32-bit (x86) Operating System?

A. The ability to use software based data execution prevention (DEP)
B. The ability to run multiple 16-bit programs in separate memory spaces
C. The ability to use unsigned drivers
D. The ability to access more than 4GB of RAM

Back 65

D

Front 66

EB66
Which of the following RAID levels uses striping across three or more disks with parity?

A. RAID 1
B. RAID 3
C. RAID 5
D. RAID 10

Back 66

C

Front 67

EB67
A customer reports that while attempting to print a document it seems to queue up fine but the printer does not print the job. Which of the following may be the cause?

A Outdated or corrupt print driver
B. The application used to create the document is incompatible with the printer
C. A print job is waiting in the print queue
D. Printer configuration is incorrect

Back 67

C

Front 68

EB68
A print job fails to leave the queue. Which of the following services may need to be restarted?

A. Printer driver
B. Windows spool Service
C. Print spooler
D. NIC driver

Back 68

C

Front 69

EB69
A technician's company prints forms on multi-layer carbonless copy paper. When asked to replace the printer, which of the following printing technologies will allow the technician to continue to use the company's copy paper?

A. Transfer
B. Dot Matrix
C. Thermal
D. Laser

Back 69

B

Front 70

EB70
A customer's computer crashes consistently when a specific application is launched. The technician has looked at the computer and confirmed the cause of the crash. Which of the following is the NEXT troubleshooting step the technician should take?

A. Verify full system functionality.
B. Document the findings, actions and outcomes.
C. Establish a plan of action to resolve the problem.
D. Question the user and identify changes the user has made to the system.

Back 70

C

Front 71

EB71
Which of the following programs can be scheduled to delete unwanted compressed old files?

A. Disk Management
B. Check Disk
C. Disk Cleanup
D. Disk Degragmenter

Back 71

C

Front 72

EB72
Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor?

A. Northbridge
B. BIOS
C. Southbridge
D. DMA controller

Back 72

C

Front 73

EB73
A KVM will allow the user to:

A. Prevent unauthorized users from removing devices from a computer.
B. Network multiple computers to gain optimum use of system resources.
C. Connect multiple computers to save on resources.
D. Allow multiple users the ability to share a single computer.

Back 73

C

Front 74

EB74
Which of the following bus slots is in a laptop?

A. AGP
B. PCMCIA
C. PCI
D. AMR

Back 74

B

Front 75

EB75
A technician is called to a school lab to fix a computer. The computer worked fine the day before, but now does not power on. The computer is plugged into a power strip with another computer. The other computer works fine. Which of the following could be the problem? (Select TWO)

A. The power strip is overloaded
B. The monitor is unplugged
C. The power cable is unplugged from the computer
D. The power strip is unplugged
E. The voltage switch on the computer is set incorrectly

Back 75

C & E

Front 76

EB76
The FASTEST cache in a computer is:

A. L1
B. L2
C. L3
D. L4

Back 76

A

Front 77

EB77
Which of the following uses pair authentication to provide a wireless connection between two devices?

A. 802.11n
B. Bluetooth
C. infrared
D. Cellular

Back 77

B

Front 78

EB78
Which of the following should a technician be cautious of when removing a fuser from a printer that has been recently operational?

A. The fuser being fragile
B. The fuser being wet
C. The fuser being hot
D. The fuser containing toner

Back 78

C

Front 79

EB79
Which of the following will help dissipate heat through the heat sink when upgrading a CPU?

A. Case fan
B. Thermal compound
C. Motherboard riser
D. Power supply

Back 79

B

Front 80

EB80
Which of the following would accommodate the installation of an upgraded video card? (Select TWO)

A. AGP
B. VGA
C. DVI
D. SCSI
E. PCIe

Back 80

A & B

Front 81

EB81
A technician has replace a memory stick in a computer. After the Operating System starts to boot, the computer displays a BSOD. Which of the following is the MOST likely cause?

A. The chipset firmware needs to be updated
B. The motherboard has failed
C. The hard drive has failed
D. The memory is not seated properly

Back 81

D

Front 82

EB82
Which of the following is the MOST secure form of wireless security?

A. WPA2
B. MAC filtering
C. SSID
D. WEP

Back 82

A

Front 83

EB83
The process of a virus or worm copying itself then propagating to multiple systems is known as:

A. Repudiation
B. Replication
C. Duplication
D. Redundancy

Back 83

B

Front 84

EB84
Which of the following is a user replaceable memory in a computer system?

A. SRAM
B. CMOS
C. ROM
D. DRAM

Back 84

D

Front 85

EB85
Computers should NEVER be placed on which of the following materials?

A. Carpet
B. Wood
C. Tile
D. Plastic

Back 85

A

Front 86

EB86
A user needs to transfer numerous personal financial documents from an existing hard drive to a new hard drive. Which of the following should the technician perform?

A. Copy all data over without viewing them
B. Review all data and write down important account numbers in case information is lost
C. Remove all financial documents since they are confidential
D. Print out all personal financial documents in case information is deleted

Back 86

A

Front 87

EB87
Which of the following BEST describes a situation that would require STP cable?

A. Installation in an area with low EMI
B. Installation in an area with high EMI
C. Installation in an air handling space
D. Installation is an area with high humidity

Back 87

B

Front 88

EB88
Which of the following connectors is MOST commonly used for POTS lines?

A. BNC
B. SC
C. RJ-11
D. RJ-45

Back 88

C

Front 89

EB89
Which of the following is the difference between a Cellular WAN and a WLAN card?

A. A WLAN card generally has a range of 6 miles (9.7 kilometers) while a Cellular WAN card is limited in range to 1200 feet (365 meters).
B. A Cellular WAN card will work on most public Wireless Access Points, while a WLAN card is more proprietary.
C. A Cellualr WAN card requirres subscription to a cellular provider, while a WLAN card can work without provider payment.
D. A WLAN card is usually an external card, while a Cellular WAN card is usually an internal card.

Back 89

C

Front 90

EB90
A technician has rebooted a PC and the machine has paused on a black screen with a white blinking underscore on the top left of the screen. Which of the following is the MOST likely problem?

A. PC is running in Safe Mode
B. Boot order
C. Recovery Console is running
D. BIOS update in process

Back 90

B

Front 91

EB91
SCSI uses which of the following connector types?

A. DB-25
B. DB-9
C. RJ-45
D. RJ-11

Back 91

A

Front 92

EB92
Which of the following devices would MOST likely require a serial adapter to be installed on a modem PC?

A. External modem
B. TV tuner
C. Mouse
D. Keyboard

Back 92

A

Front 93

EB93
An end user reports that their laptop cannot access the wireless network. The user had access to the network yesterday, before taking the laptop out of the office. Which of the following is the MOST likely reason for the connection problem?

A. The wireless network is down
B. The user turned the wireless switch off
C. The battery needs to be charged
D. The wireless antenna has become disconnected

Back 93

B

Front 94

EB94
A technician would like to rebuild the MBR without reinstalling Windows. Which of the following recovery options would be used to build a new MBR?

A. Recovery console
B. System Restore
C. Automated System Recovery
D. Emergency Repair Disk

Back 94

A

Front 95

EB95
A technician notices that there are two appointments scheduled for the same time. Which of the following should the technician do to resolve the issue?

A. Call one of the clients and apologize, then reschedule
B. Do not go to the second scheduled appointment
C. Email each client for rescheduling
D. Go to the first scheduled appointment then after completion go to the next

Back 95

A

Front 96

EB96
Which of the following wireless technology standards can operate at either 2.4GHz or 5GHz frequencies?

A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

Back 96

D

Front 97

EB97
Which of the following protocols are commonly used for Windows Remote Desktop?

A. NTP
B. PPTP
C. RDP
D. LDAP

Back 97

C

Front 98

EB98
Which of the following ports does the Simple Mail Transfer Protocol use?

A. 21
B. 25
C. 80
D. 443

Back 98

B

Front 99

EB99
Which of the following log files references Windows specific errors?

A. Archive Logs
B. Application Logs
C. Security Logs
D. System Logs

Back 99

D

Front 100

EB100
Which of the following is a function of the PS/2 port?

A. Connection of a gaming controller
B. Connection of a keyboard or mouse
C. Connection of a biometric device
D. Connection of an external optical drive

Back 100

B